Henry Ho Email & Phone Number

Xinzhuang District, New Taipei City, Taiwan

Neihu District, Taipei City, Taiwan

-Program 8 Robotic Process Automations and several automatic tools to handle recurring tasks with Python, Power Automate, and VBA. These automations can save about 1.5 full-time employee for the company.-Analyze, estimate and present a variety of requests, such as call type, Chatbot function, transaction detail, and customer feedback required by management. Deliver concise records after each analysis for easy follow-up.-Produce reports for risk control and performance review. Monitor the activities of agents and different trends to discover abnormalities. Understand the trend and diagnose what behaviors cause these abnormalities.-Engage in multiple projects including Citi Bank migration plan. Deliver comprehensive test cases and provide solid testing results. Maintain effective communication flow across the department locally and internationally.-Maintain knowledge management website with HTML code.-Utilize SQL to provide transaction data for internal reporting.

Taiping District, Taichung City, Taiwan

-Research shoe manufacturing factory workflow in multiple brands and countries. Use flow chart and manual to draw a comparison of processes in different factories. Those documents create fundamental guidelines for establishing the system.-Promote new systems in overseas factories to enhance efficiency, such as ERP, APS….Become the link between frontliner and IT by matching up their supply and demand.-Compile ERP system operating handbook for overseas colleagues and newcomers, aiming to reduce the frequency of problem reporting.-Design a monitoring platform to track the usage rate of each system from factories and provide a channel through which frontliner can make their requisitions.

Bachelor'S Degree, Information Management, Gpa 3.17

Activities and Societies: Activities: Shanghai want-want company workshop International volunteer in northern Thailand Summer school.

One-Year Exchange Program, International Business, Gpa 3.61

Activities and Societies: Activities: Hold a pub quiz in Utrecht Societies: Join a basketball team in Utrecht leagueKey Subjects.