Henry Imafidon Email and Phone Number
Hi, I’m Henry Imafidon, a customer service professional with over 6 years of experience in the eCommerce and retail sectors. My journey has been built on empathy, problem-solving, and delivering exceptional customer experiences. Recently, I’ve expanded my expertise into virtual assistance and operations management, bringing efficiency and organization to every project I handle.I’m proud to have earned my Salesforce Certified Administrator certification, adding a powerful tool to my skillset. With my deep understanding of CRM systems like Salesforce, I’m now equipped to help businesses optimize their processes, streamline operations, and improve customer engagement. My focus is on leveraging the capabilities of Salesforce to deliver meaningful and measurable results.I am passionate about helping businesses enhance their customer interactions and find innovative solutions to challenges. Whether it's through virtual assistance, customer support, or CRM management, I bring a strategic approach to driving efficiency and success.Let’s connect and explore how we can collaborate to take your business to the next level. Feel free to reach out—I’d love to hear from you!
Africa Ohana
View- Website:
- rhbooks.com.ng
- Employees:
- 7
-
Salesforce Administrator (Volunteer)Africa OhanaLagos, Nigeria
-
Customer Service LeadRovingheights Sep 2022 - PresentLagos, Nigeria• Coordinated team efforts to ensure agents provided consistent information across all social media platforms, enhancing reliability in customer communications.• Developed and conducted training programs emphasizing the importance of high-quality customer service and the consequences of poor service.• Collaborated with management to establish and implement structured processes for handling customer inquiries via phone and social media, improving service efficiency.• Led a team of 5 agents, achieving a 40% improvement in phone queue time, reducing wait times from 4 minutes to 2.5 minutes, and enhancing overall customer satisfaction.• Managed daily customer interactions, generating ₦500,000-₦1,000,000 in revenue by understanding customer needs and recommending suitable products, resulting in a 14% increase in average order size for new customers. -
Customer Service ExecutiveRovingheights Jan 2021 - Present• Utilized Zoho CRM, Nerdy, and Meta Suite to manage and respond to customer inquiries across multiple platforms efficiently.• Leveraged Zoho CRM for tracking interactions, managing follow-ups, and maintaining detailed records, enhancing service delivery.• Resolved a high volume of customer complaints and inquiries in line with service level agreements, escalating complex issues as needed.• Coordinated with the operations team for seamless order processing and used CRM data to address customer needs effectively.• Achieved and surpassed sales targets by providing personalized assistance and strategically using CRM tools to build and sustain strong customer relationships.• Improved service quality by analyzing customer feedback, identifying areas for enhancement, and implementing actionable solutions.
-
MemberSuccess In Black Oct 2023 - PresentUnited StatesContributing to advancing diversity, equity, and inclusion in the customer success field through community engagement and initiatives. -
Customer Experience SpecialistJumia Nigeria Jan 2019 - Dec 2020Lagos, Nigeria• Managed customer interactions with a focus on new customers unfamiliar with the purchasing process, ensuring a smooth and informative experience.• Achieved a 96% customer satisfaction rate by actively listening to customer concerns, addressing issues promptly, and converting many into loyal promoters.• Led efforts to improve customer experience by analyzing feedback, identifying areas for enhancement, and implementing effective solutions.• Engaged in direct, face-to-face resolution of complex and irate customer issues, demonstrating strong problem-solving skills and emotional intelligence.• Maintained up-to-date customer records in Salesforce CRM and provided informed support across various channels, including email, phone, and social media. -
Customer Service RepresentativeJumia Nigeria Jan 2018 - Jan 2019Lagos• Coordinated customer support during online store discovery, orders, and checkout, providing exceptional after-sales assistance.• Managed a high volume of incoming and outgoing calls, consistently meeting and exceeding performance targets.• Achieved a top 3 ranking for Customer Satisfaction (CSAT) scores for the year, demonstrating a commitment to delivering outstanding service.• Built and maintained strong customer relationships through open and interactive communication, leading to improved customer retention.• Assisted with sales processes and special requests, successfully converting detractors into promoters and enhancing overall satisfaction.
-
President Of Sdgs (Ukanafun Chapter)Sustainable Development Goals May 2017 - Nov 2017Akwa Ibom, Nigeria• Led and organized initiatives across markets, schools, and hospitals to raise awareness of the Sustainable Development Goals (SDGs).• Oversaw the installation of signposts to increase public visibility and understanding of SDGs.• Coordinated educational programs and workshops to inform and engage community members about the goals and their significance.• Spearheaded campaigns and outreach efforts, resulting in increased community engagement and support for SDG-related activities.
Henry Imafidon Education Details
-
English Education
Frequently Asked Questions about Henry Imafidon
What company does Henry Imafidon work for?
Henry Imafidon works for Africa Ohana
What is Henry Imafidon's role at the current company?
Henry Imafidon's current role is Salesforce Administrator (Volunteer).
What schools did Henry Imafidon attend?
Henry Imafidon attended Trailhead By Salesforce, Ambrose Alli University.
Who are Henry Imafidon's colleagues?
Henry Imafidon's colleagues are Grace Familoni, Simbiat Babatunde, Joy Nyiyongu, Glory Tietie, Taiwo Sekoni, Chiemele Cheta-Okirigwe, Adewuyi Abidemi.
Not the Henry Imafidon you were looking for?
-
Henry Imafidon
Spain -
-
-
Henry Imafidon FCA, M.sc
Finance Control & Reporting | Financial Analysis | Cost Management | Audit And Compliance | Budgeting And ForecastingNigeria
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial