Katie Henry Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

• Responsible for the performance of two Level 4 Learning Coordinators and seven Tier 3 Learning Trainers• Created Network Standard Process Training Material for all Softlines sites • Rolled out Associate Engagement and Recognition Program to network and facilitated weekly compliance calls for 27 sites• Created Associate Engagement/Recognition Program testimonial video presented at 2019 Network GM Conference• Responsible for the onboarding and learning curve process of 30 Area Managers, 7 Operations Managers, and 2 Pathways/Military Pathways Operations Managers• Responsible for calendar management of new Manager touch base points with Senior Leadership• Organized Peak 2019 onboarding of 866 associates• Represented Amazon at the Arizona State University WPC College of Business Career Fair • Participated in 3 Area Manager Hiring Pods – Interviewing 15 Area Manager candidates• Sourced and Interviewed 35 Candidates for Seasonal Learning Trainer positions• Sourced and Interviewed 20 Candidates for Learning Trainer position• Sourced and Interviewed 3 Candidates for Seasonal Learning Coordinator positions• Responsible for two Tier 1 to Tier 3 Learning promotions• Organized COVID-19 onboarding 3,618 associates• Conducted monthly development 1:1s with 9 Direct Reports

Seattle, Wa, Us

• Managed teams of 50+ associates on a daily basis• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates• Proactively identify and lead process improvement initiatives• Participated in a Pack Kaizen in which I managed a team of 6 associates redesigning Pack Stations to improve the pack process

Seattle, Wa, Us

• Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives• Partner with other Area Managers to balance labor ensuring that the team is operating a balanced and efficient shift while meeting all shift goals• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates• Proactively identify and lead process improvement initiatives• Participated in a week long Central Flow class managing work flow for buildings across the Amazon network

Seattle, Wa, Us

• Led a team of 100+ associates by performance managing safety, quality, and productivity • Executed process improvement initiatives by gathering data and testing more efficient techniques • Reviewed the work forecasts and determined productivity requirements to meet daily building goals • Managed team with top pack units per hour rates across 4 cohorts

Hanover, Maryland, Us

• Developed a deep understanding of the skill sets that the Recruiter, Business Operations Associate and Payroll roles possessed • Shadowed employees in Recruiting, Business Operations and Payroll • Assisted with day to day tasks in each role • Updated potential applicant database to promote productive search strings for Recruiters

Boston, Massachusetts, Us

• Proactively acknowledged, greeted and assisted customers in the store• Offered customers with exemplary and timely service• Provided accurate product information• Merchandised, stocked and replenished the selling floor constantly• Helped set up online store by adding merchandise and promoting the website

Scottsdale, Az, Us

• Controlled restaurant flow while providing excellent customer service • Assisted in training new hires during busy opening of new restaurant • Managed Social Media websites with daily posts to 500-6,000 followers

Columbus, Oh, Us

•Provided highest quality of customer service by making seating arrangements and booking reservations •Coordinated with other staff members prior to guest’s experience to ensure the best service to guests

• Provided Check-In and Check-Out information to guests. • Handled credit card transactions. • Solved guest complaints in a timely manner. • Operated Reservation System and Excel Documents. • Wrote weekly blogs to advertise various Travel Destinations and Golf Courses.