• Oversees the operational aspects of the Registrar's office, ensuring full compliance with all pertinent university, state, and federal statutes, as well as institutional policies and regulatory frameworks. This involves the coordination of vital services and the meticulous upkeep of precise student records. Remarkably, conducts biannual audits, consistently achieving an accuracy rate of 90%, and efficiently addressing any identified discrepancies within a two-week timeframe.• Assumes the pivotal role of University Registrar's representative at a noteworthy 20 communication and business meetings, committees, and task forces each year. This involvement facilitates the promotion of established programs and policies, ultimately resulting in a commendable 10% increase in student enrollment.• Demonstrates an active and instrumental role in the conception and execution of programs and processes, leading to heightened efficiency in student enrollment procedures and an impressive 60% reduction in the time required for program adjustments. In response to evolving state regulations, successfully introduced four new programs and enhanced two existing processes.• Provides valuable guidance to an average of 30 faculty and staff members weekly, addressing various academic, registration, and records-related concerns. Upholds an outstanding satisfaction rating of 95% and consistently attains a 90% issue resolution rate within a one-week timeframe. Collaborates harmoniously with college officials, proactively proposing innovative solutions that pave the way for the successful implementation of new academic opportunities benefiting our students.

• Provided strategic direction and expert guidance to two Managers overseeing Academic Records Operations, resulting in a noteworthy 10% enhancement in the quality of decision-making rationales for critical matters such as student petitions, residency reclassifications, and enrollment verifications.• Collaborated effectively with various departments to spearhead the development and execution of data cleanup queries, yielding a substantial 30% reduction in potential data inconsistencies within student records. By identifying and resolving over 500 data inconsistencies annually, data integrity was bolstered significantly.• Pioneered the migration of departmental forms to user-friendly electronic formats, a strategic move that greatly optimized efficiency and enhanced the overall end-user experience. This initiative led to an impressive 97% reduction in processing time for form approvals and a remarkable 50% increase in both form accuracy and completion rates.• Revamped and improved the post-graduate enrollment process, resulting in an annual 2% uptick in university enrollment metrics, demonstrating a tangible contribution to the institution's growth.• Played a pivotal role as a key member of the Interim Registrar team during the search for a new Registrar. This involved ensuring the seamless continuation of operations and the effective management of critical tasks, guaranteeing uninterrupted service delivery to students and faculty during the transitional period.

• Implemented a cutting-edge university chatbot system that yielded a remarkable 50% reduction in the average student service wait time, concurrently fostering a noteworthy 20% increase in overall student satisfaction with the provided service. Demonstrated efficiency in redirecting 80% of inquiries to their appropriate resources, thereby effecting a substantial 30% reduction in escalated cases.• Successfully orchestrated the integration of a new transcript service provider, leading to an impressive 49% decrease in the volume of transcript-related phone calls, streamlining operations and enhancing service quality.• Spearheaded comprehensive training sessions tailored for university staff seeking access to student enrollment functions within the PeopleSoft Campus Solutions system. This initiative resulted in an outstanding 95% completion rate for the training, subsequently fortifying data integrity and ensuring strict adherence to data privacy regulations.• Played a pivotal role in conducting bundle testing exercises encompassing all enrollment functions for PeopleSoft updates, thereby ensuring the seamless functionality of the system and garnering user acceptance.• Standardized departmental forms, culminating in a notable 25% reduction in errors and promoting improved communication among departments. This standardization initiative has effectively optimized overall business practices and processes.

• As an integral part of the implementation and training team, we spearheaded the successful launch of Salesforce in October 2015, resulting in a substantial 20% increase in operational efficiency across the entire campus. In recognition of this achievement, we was honored with the Excellence in Operation Efficiency Award during the Salesforce Higher Ed Summit on March 22, 2018, highlighting the exemplary integration of technology into our communication strategies and process enhancements.• Executed a comprehensive customer service and cross-functional training program, culminating in an impressive 95% satisfaction rating among newly hired staff members. This initiative included the implementation of ongoing refresher training modules, leading to a notable 15% enhancement in staff competency and a corresponding improvement in the integrated student services provided across the organization.• Crafted and launched the department's onboarding manual with a focus on fostering a seamless integration of new employees into the department's culture and processes.• Formulated an action plan that successfully increased their salaries from $10 per hour to $13 per hour in an effort to elevate the well-being and motivation of student professionals. This strategic adjustment resulted in a remarkable 60% increase in staff retention and overall motivation levels.

• Cross-trained as a Concierge Generalist, actively participating in the development of a student-centered approach aimed at enhancing efficiency and service quality for the FIU community.