Lead a team of high functioning Network Engineers and Infrastructure Engineers as a Service Owner of LinkedIn’s Global Enterprise Corporate Network, servicing 10,000+ employees. Includes technical domains of Network Engineering and Infrastructure Cabling for the functions of design, deployments, and 24x7 worldwide support. With Operational Excellence as a priority.Provide leadership of enterprise-level Transformational Strategies / Quality Execution / Drive to Resolution / Operational Excellence - across Operations, Implementation and Design.With focus on making a difference each day.Key Contributions:• Talent Development – received 94% on Manager Effectiveness and 92% on Employee Engagement, plus a eNPs of 50 from my direct report's Employee Voice Survey. Emphasis on trust to build relationships, focus coaching and championing team members’ career goals, development and growth. • Run the business – Accountable for $18M annual budget. Responsible to maintain overall Network Availability at (99.99) uptime. Developed then successfully implemented a Global Corporate Wireless Get Well Plan, which received a 43+ NPS score from our annual IT Survey to all LinkedIn employees. Enhanced the monitoring and alerting strategy to increased network uptime.• Grow the business – Scaled to a very fast pace the past 24 months with efficiency, nearly doubled the size of our Corporate Network scope while maintaining the same headcount. Increased WAN bandwidth and speed to improve users experience and productivity. Enhanced Network Security with certificate-based authentication (EAP-TLS) for Corporate Wireless access. • Transform the business – Developed strategies to offer new Services (e.g. Home Connections, and Extranet for Partners), as well as innovation that re-architected and re-designed the Global Corporate Network Backbone to connect Global Corporate Data Center and Offices which achieved goals of growth with cost efficiency with 10Gig WAN connections.

Led a Cisco IT Global Operational Team of Unified Communications with focus on Contact Center Applications and Technology. Includes customized Agent Call Routing / Reporting / Recording.Contact Center Application Technology (CCAT) Operations group delivers UCCE integrated software and hardware solutions allowing all of Cisco's customers and partners to contact various groups around the world. Leading a critical part of a growing team using the latest technology to improve our customer experience across voice, web, and mobile platforms, empowering internal and extranet partners to deliver a Cisco integrated solution for both internal and external customers.Led 24/7 support for over 70+ internal & externalGlobal Contact Center client groups using Unified Contact Center Enterprise technology (UCCE). Led CCAT operations support to deliver the technically designed infrastructure, including but not limited to: Defining technical standards and best practices for the Voice and Customer Interaction Applications, assisting in technical design, lab build-out, resource management and coordination of resources both on and offshore .Drove innovation worldwide across Cisco's contact center infrastructure supporting over eight thousand agents and approximately 50 million calls annually across Cisco's brand portfolio. Leadership, project management and program management skills allow me the opportunity to implement solutions that drive significant business benefit and visibility across the company.-Primary technology management point of contact for technology and development related questions for CCAT applications: Mobile Agent, CTI, Jabber Phone, Custom Developed .NET support applications, IVR/CVP / ICM Scripting-Managing high functional team of 10+ Tier3 Engineers include on and offshore resources.

Led a Cisco IT Global Infrastructure Team of 40+ Engineers with a focus on Data Center Network Implementation, manage a 12M+ annual budget including Headcount, Outside Services and CapEx.Partnered cross-functionally with Design & Operations and Compute / Storage / Database teams.Particularly very closely with Operation to help restore critical environment Incidents.Hybrid Scope of:1.) Build, Maintenance and Refresh of Data Center Network HW & SW with priority on deployments of next generation technologies. Includes routing and switching configuration of Nexus and Catalyst platforms + local load-balancing technology of Application Control Engine (ACE) + global load-balancing technology of Global Site Selector (GSS) + Security Technology of ASA and Virtual Security Gateway (VSG).2.) Application Migration from legacy Data Centers to Tier 3 Data Centers.Manage high volume of changes daily - includes Layer 2 and Layer 3 updates, ACLs and policy based routing, local and global server load-balancing and firewall configurations.Latest Scope - Cisco Application Centric Infrastructure (ACI) rollout in IT, role as the Mgr of the Implementations Team.Very passionate about Talent Development, volunteer of the Cisco IT University Program to recruit and mentor.

Technical Lead of Implementations & Operations for various Network Teams:- LAN Campus (L2 & L3) - Built then Maintenance all network functionalities of Cisco San Jose Campus of 40+ Buildings- WAN Field Sales Office (Providers & Circuits) - US / LATAM / CAN, 100+ Offices- Data Centers & CO-LOs (New Builds + Migrations) 20+ Global LocationsFun Projects:- WAN RFPs (ATT / Verizon / Sprint)- Satellite RFPs (BT)- Outsource to IBM- Insource from IBM- Acquisitions (Linksys / WebEx / Scientific Atlanta / NDS)