Henry Lai Email & Phone Number

Canada

Canada

Toronto, Ontario, Canada

• Liased across cross functional teams and stakeholders to gather, validate and assess business requirements to achieve a successful collaborative solution.• Facilitated workshops to identify business requirements, gather input, and drive design.• Ensured control of project dealing with conflicting priorities, issues risks, dependencies and change, performing any required corrective actions.• Identified technical constraints that were encountered during design or development and… Show more • Liased across cross functional teams and stakeholders to gather, validate and assess business requirements to achieve a successful collaborative solution.• Facilitated workshops to identify business requirements, gather input, and drive design.• Ensured control of project dealing with conflicting priorities, issues risks, dependencies and change, performing any required corrective actions.• Identified technical constraints that were encountered during design or development and negotiated with the business alternative designs to mitigate risks.• Proactively searched for business/process improvement opportunities, sized the impact and build cross-functional consensus to execute. Show less

Brampton, Ontario, Canada

• Collaborated with sales teams on ad-hoc projects, build business cases and provide recommendations, key risks and contingencies. • Supported Rogers Home Phone provisioning systems to improve operating efficiencies and provide a view at existing challenges, extracting key learnings on executed programs, recommending strategies and potential opportunities for business improvements and new initiatives.• Completed application enhancements & business operational urgent requests changes… Show more • Collaborated with sales teams on ad-hoc projects, build business cases and provide recommendations, key risks and contingencies. • Supported Rogers Home Phone provisioning systems to improve operating efficiencies and provide a view at existing challenges, extracting key learnings on executed programs, recommending strategies and potential opportunities for business improvements and new initiatives.• Completed application enhancements & business operational urgent requests changes for the sales order entry system effectively with limited resources and tight schedules on time, within budget and with quality. • Coordinated semi-weekly maintenance releases/emergency fixes and oversaw development and developers’ progress, system testing, production implementation and support. Show less

North York, Ontario, Canada

• Completed application enhancements & business operational requests.• Implemented market promotional/campaign system changes effectively and on time for the front end order entry application.• Participated in planning and implementation sessions and high-lighted areas of risk and opportunities by asking questions and bringing forward critical knowledge or information.