- Client relationship management - Partner acquisition and retention - Prospecting, negotiation, and securing partnerships - Business Development for Dallas, Fort Worth, and Desoto. Increased revenue of $105K for the organization.

- Managed multiple programs totaling $250K+ budget with 5 direct reports as well as administrative duties and responsibilities of the Programs Department across 3 locations (Dallas, Fort Worth, Desoto)- Created Programs Department sponsorship package, pitch competition SOP, and met with venture capitalists and angel investors to help entrepreneurs - Created and managed the program calendar. Facilitate weekly in-person and virtual class sessions. Organize in-person engagement opportunities for each program such as orientation, pitch practice, pitch competition, and networking events. Planning and coordinating pre- and post-program logistics- Met with the Senior Director and Ecosystems, Marketing, Events, and Admin Team weekly. Collaboration on deliverables and expectations- Partnered with the marketing team and external vendors to create promotional materials and marketing strategy. Managed newsletter for program alumni- Managed and organized the program intake and acceptance process for participants. Designed and refreshed program strategy and delivery including curriculum, office hours, resources, etc- Designed program experience and collected data from impact surveys via Typeform- Managed and executed cohort communication including the Slack channel and weekly email communication to participants. Built cohort community and connection among participants. Organized events and engagement for the Alumni Community- Oversaw participant progress and track participant milestones e.g., attendance, office hours participation, completion of assignments, etc. Created events via Brushfire and work with mentorship department to match cohort members- Facilitated program sessions, met with prospective partners including executive bankers, attorneys, professors, consultants, and entrepreneurs- Involved in the organization's internal culture committee and took prospective partners on tours

- Worked with Mentorship Department- Created rubrics for future educational programs - Assisted in creating guidelines for participants - Coordinated program marketing and sourcing subject matter expert guest speakers. Prepare program syllabus, education aids, resources, presentations, etc- Helped manage communications on the Programs email account, as well as scheduling - Helped plan and create fresh ideas for future and current programming- Identified community events/groups the organization should be engaging with- Responsible for devoting outreach to a group of my choice under the supervision of the Programs and Engagement Manager- Head of Programs Department; Oversaw multiple projects by reviewing applications and managing participants throughout the program. - Data collection using Salesforce for client relationship management and tracking program impact for grantors and sponsors

- Branch operations management, sales, marketing, finance, logistics, and entrepreneurship- Coordinated with local dealership and body shop partners to maintain business efficiency- Communicated with insurance adjusters to request rental upgrades and coverage extensions for customers- Improved flagship branch productivity and customer satisfaction with the team to new records- Quality control checks, underwriting, and developing new trainees- Managed flagship branch and Toyota of Irving Enterprise branch alone. Worked at multiple branches including the Toyota Music Factory- Achieved top sales in my group of 7 branches multiple times through effective communication with team of 30 to deliver 80+ standard and luxury rentals

- Public works utility department- Revenue management and cash handling - Assisted customers with setting up residential/commercial water, trash, recycling, and sewage services. - Created work orders for various reasons and notified customers of water leaks - Collected payments for city permits, prepare reports, and balance accounts payable files - Administrative office work, recordkeeping, and data entry

Employed with Tactix Consulting Group Inc. at the Dallas and Fort Worth offices as an office manager and proctor. I had experience with management, supervision, and customer service. Some of my roles at Tactix were: - Administered various professional and governmental examinations while ensuring information security and confidentiality. Follow up with client/candidate cases and administer I9 employment verifications - Handled phone calls, emails, and questions for the office, schedule candidates for exams, and resolve candidate technical and hardware issues - Managed the office inventory, maintenance/upkeep, and supervise up to 50 testers daily. Train employees, maintain records of all candidates, and responsible for safekeeping office finances and taking payments using the company bank account - Managed office hours, keeping software up to date, and enforcing various exam policies/procedures. Organized office hiring process and administered interviews - Organized a consultation with contractors to set up remodeling for the office and helped remodel

- Account representative with daily clerical duties and selling insurance policies including property and casualty- Cold called prospective clients and current policyholders for quotes to improve their plans and offer additional services - Upgraded insurance policies and checked in with current customers - Managed and marketed fundraiser partnership program with Girl Scouts Club- Administered payments and checked driving history