Henry Mac Email & Phone Number

San Bernardino, California, US

• Assist the director in planning, developing, and administering all activities of the Operations Division. Provide strategic and operational planning, oversee divisional processes, and ensure operational efficiency..
• Direct and supervise 4 subordinate supervisors and 90+ staff members. Interview and hire new staff. Prepare and approve work performance evaluations. Develop, coach, and ensure the availability of training. Serve as a.
• Establish policies, procedures, and methods regarding all aspects of division operations. Review existing policies and make changes to improve efficiency.
• Assist in the preparation, justification, and monitoring of the division budget. Monitor and control expenditures of funds. Approve the necessity and purchase of equipment and supplies. Help resolve budget issues..
• Develop a long-range plan for division growth and feasibility, including land acquisition and use, recreational planning, district dissolutions, new construction, and remodeling of existing facilities.
• Recommend, develop, and execute contracts, grants, and alternative funding sources.

Irvine, California, US

• Lead a team of 29 operations leaders across the nation to ensure operational efficiency, standardization and achieve business objectives
• Standardize operating procedures through planning, training, communication and change management
• Collaborate closely with executive leadership to develop long- and short-term strategy, KPIs, metrics and action plans
• Assess extensive financial data and budgets, identify opportunities, develop action or improvement plans and monitor progress
• Improve operational efficiency by identifying areas of opportunity and implementing lean principles to achieve optimal performance
• Oversee large-scale and complex projects with diverse teams

Irvine, California, US

• Spearheaded direct and indirect management operations of over 2500 employees nationwide
• Led multiple projects for large-scale mergers and acquisitions
• Directed revenue assurance and management operations
• Ensured key items throughout project processes are controlled and progress monitored until final output

• Turned low performing stores into powerhouses
• Low shrink
• High key performance metrics
• Generated reports and metrics score from raw sales data in Excel
• Made weekly schedules that comply with State labor laws and company policy
• Provided the absolute best customer service possible to EVERY customer

• Trained retail sales representatives and set up promotional events
• Maintained the health and efficiency of all stores’ demo products
• Merchandised the stores’ with the proper POP and demo merchandise
• Contributed to my stores’/territories’ overall sales success
• Created great experiences for all of my customers

• Cold Call prospective clients daily
• Built rapport with existing customer base
• Negotiated contracts with vendors and customers
• Built presentations and instructional guides
• Created great experiences for all of my customers
• Managed large spreadsheets and databases un Excel