Henry Mac Email & Phone Number

San Bernardino, California, Us

• Assist the director in planning, developing, and administering all activities of the Operations Division. Provide strategic and operational planning, oversee divisional processes, and ensure operational efficiency. Administer a wide variety of services, including parks and recreation, television, street lighting, cemetery management, and road maintenance.• Direct and supervise 4 subordinate supervisors and 90+ staff members. Interview and hire new staff. Prepare and approve work performance evaluations. Develop, coach, and ensure the availability of training. Serve as a resource for staff. Recommend changes in employee assignments and duties as necessary. Approve or take disciplinary actions, up to and including termination.• Establish policies, procedures, and methods regarding all aspects of division operations. Review existing policies and make changes to improve efficiency.• Assist in the preparation, justification, and monitoring of the division budget. Monitor and control expenditures of funds. Approve the necessity and purchase of equipment and supplies. Help resolve budget issues. Recommend and oversee budget adjustments.• Develop a long-range plan for division growth and feasibility, including land acquisition and use, recreational planning, district dissolutions, new construction, and remodeling of existing facilities.• Recommend, develop, and execute contracts, grants, and alternative funding sources.• Analyze existing programs and activities regarding community impact, and cost.• Present to elected officials, community groups, and other agencies. Assist with coordinating department matters throughout the County and with other agencies and organizations. Advise the director regarding these activities.• Prepare Proposition 218 notices, Board Agenda Items, Resolutions, and Board Briefs. Attend public hearings and engage with the community on a regular basis.• Oversee 50+ Special Districts within the unincorporated areas of San Bernardino County.

Irvine, California, Us

• Lead a team of 29 operations leaders across the nation to ensure operational efficiency, standardization and achieve business objectives• Standardize operating procedures through planning, training, communication and change management• Collaborate closely with executive leadership to develop long- and short-term strategy, KPIs, metrics and action plans• Assess extensive financial data and budgets, identify opportunities, develop action or improvement plans and monitor progress• Improve operational efficiency by identifying areas of opportunity and implementing lean principles to achieve optimal performance• Oversee large-scale and complex projects with diverse teams • Formalize plan, scorecards, reports and presentations for executive meetings• Executed multiple large-scale acquisitions, which includes training, onboarding, system transition, recruitment and culture integration • Execute performance reviews, provide coaching and feedback, communicate expectations and review quarterly goals with direct reports• Be a trusted advisor and liaison between operations and corporate function• Cultivate relationships and build rapport with leadership, key stakeholders, vendors and business partners

Irvine, California, Us

• Spearheaded direct and indirect management operations of over 2500 employees nationwide • Led multiple projects for large-scale mergers and acquisitions• Directed revenue assurance and management operations• Ensured key items throughout project processes are controlled and progress monitored until final output

• Turned low performing stores into powerhouses• Low shrink• High key performance metrics• Generated reports and metrics score from raw sales data in Excel• Made weekly schedules that comply with State labor laws and company policy• Provided the absolute best customer service possible to EVERY customer• Highest rated payroll compliance, inventory control, and lowest chargebacks• Consistent sales gains• Trained new hires and set daily goals for the store• Met and exceeded personal sales expectations set by the district

• Trained retail sales representatives and set up promotional events• Maintained the health and efficiency of all stores’ demo products• Merchandised the stores’ with the proper POP and demo merchandise• Contributed to my stores’/territories’ overall sales success• Created great experiences for all of my customers

• Cold Call prospective clients daily• Built rapport with existing customer base• Negotiated contracts with vendors and customers• Built presentations and instructional guides• Created great experiences for all of my customers• Managed large spreadsheets and databases un Excel