Henry Maxwell Email & Phone Number

Mansfield, Texas

Responsible for writing test cases and manual testing for Internet Business department’s major projects and bi-weekly release assignments.

Westlake, Texas

• Responsible for writing requirements and functional test scripts for projects; manual testing.
• Wrote requirements or test cases: Retail performance testing, posting shares & value, and annualized securities data.
• Performed QA for Retail reports change request - 124 test cases covering 30 reports.
• Researched and confirmed Quality Center test cases status against change management log – 8 different projects.
• Tested 14 different roles’ access to and functions on 171 different screens.

Fort Worth, Texas

• Responsible for manual testing of lending support software, apps, & websites; defect tracking & retesting; and writing functional test scripts for product releases – using agile approach.
• Completed QA for 30+ assigned tasks for 3 product releases.
• Logged and re-tested over 20 defects in Target Process.

Fort Worth, Texas

• Responsible for manual testing of mortgage support software, apps, & websites; defect tracking & retesting; and writing functional test plans for projects and test scripts.
• Completed QA for 212 assigned tasks and projects: including Fiserv and LPS/MSP scripts, Opalis policies, IVR changes [Interactive Voice Response], website updates, and more.
• Created and executed 91 Opalis test scripts [Opalis = workflow processes software] and 30+ for other applications.
• Logged over 120 defects in SharePoint and HP Quality Center.
• Manager: “…excels in many areas … outstanding QA Analyst.” SVP: “…outstanding performance under pressure … true team player.” Developer: “focus on detail … simply at the highest level.”

• Responsible for manual testing of financial decision support software & back-end AS400 support, defect tracking & retesting, & writing functional test plans for quarterly releases of fixes and enhancements, maintenance.
• Created, executed, and documented 170+ test scripts from requirements & marketing documents in structured testing environment. Involved meetings and continuous contact with business analysts, users, and developers.
• Executed and documented 5 - 10 regression tests’ results for every quarterly release.
• Logged over 130 defects in TrackRecord [Compuware]. Retested these and others as assigned.
• Team lead: "None of his assignments ever revealed a defect once in production."

• Responsible for manual testing of eCommerce websites, defect tracking & retesting, and writing functional test plans. [contractor] -- Worked primarily on advertised PrintOnline website.
• Executed 300+ test scripts and documented results in Quality Center [TestDirector] primarily online printing website.
• Logged 20 defects in Quality Center [TestDirector] and 34 defects in NetResults Problem Tracker.
• Created 36 test plans from requirements & marketing documents in structured testing environment for 2 different new product releases. Updated over 50 existing test plans for online printing website.
• Compiled management reports from Quality Center test plans, test runs, and defects.
• Reproduced and/or retested 200+ defects that others opened and forwarded to development - as part of QA process.

• Responsible for manual testing of internal portal website, defect tracking & retesting, and writing functional test plans. [short term project contractor]
• Created 25 test plans from requirements documents in structured testing environment.
• Executed test plans & documented results; logged defects in Quality Center [TestDirector].
• Trained on Quick Test Professional [QTP – testing tool].

• Responsible for creating and executing manual tests, metrics of multi-purpose Verizon One phone [.NET developed] & its related websites, defect tracking [in TestDirector and Rational’s DDTS] and retesting.
• Performed web testing and its synchronization with functional features on the device and desktop software.
• Opened 259+ defects on phone project [device, web, desktop software] and intranet website project.
• Verified fixes and closed 327+ defects on phone project and intranet website project. Created status reports.
• Created and/or edited test plans in TestDirector from requirements to test the phone, websites, desktop software.
• Met with key stakeholders during SDLC [Software Development Life Cycle] to gather, analyze, understand, and document requirements.

Training & technical writingTaught 30 staff an introductory Livelink course after proofing & writing some modules.

• Responsible for supervision and assignment of software testing staff, leading rate revision projects, securing staff training, training staff on TestDirector software for test cases & defect tracking, and producing.
• Supervised and handled administrative duties for 9 software testers.
• Assigned all revisions, service requests, and production problems for 19 system testing staff.
• Led revision teams by producing project plans, coordinating human resources, & solving problems to meet deadlines.
• Created and presented training material to system and user acceptance testing staff & programmers for TestDirector defects and introductory test requirements, planning, and running.

• Responsible for Software Configuration Management [SCM] oversight, adherence to standards, mentoring, and training of software development teams in Dallas area per SEI CMM goals.
• Trained personally over 100 software engineers and managers in SCM in a classroom and one-on-one.
• Led separate training, rollout project teams for implementing intranet Livelink document management system software.
• Created courses for & taught Livelink classes, and provided users on-the-job training.
• Led the SCM procedures team to document changes for internal procedures website.
• Audited IT representatives during SDLC process for SCM related artifacts.

• Responsible for Quality Assurance of Year 2000 project.
• Developed, maintained, & verified test scripts and test cases for Year 2000 testing.
• Oversaw all testing related issues for 7 external clients and internal processes.
• Led meetings and assisted with project plans & training for the Project Management Office.Responsible for creating, maintaining, and executing test plans for largest client.
• Developed test scripts, cases, & defect records for 10 version enhancements in mainframe environment.
• Tested all online and batch version changes, often using SQL code. Conducted some unit tests.

• Responsible for certification & documentation of front end software for mortgage loan servicing.
• Performed final Quality Assurance checks of client software by creating and running SAS code, installing parms, and compiling changes in a test region. Documented developers’ system changes in FrameMaker.
• Proofed Infoman training manual and provided editing suggestions.

• Responsible for implementing information technology code changes, creating service level agreements, providing training, drafting policies & procedures, and supervising functional areas.
• Managed all Quality Assurance and change management issues with parent company, which enabled successful source code transition to corporate headquarters mainframe computers.
• Trained 33 information technology staff in using NETMAN, change/problem management software, & ENDEVOR, source code control software, which eliminated several forms and provided on-line audits.
• Coordinated and negotiated the first service level agreement with parent company, resulting in targeted system performance and acceptable availability levels prior to data center integration.
• Prepared many Major Incident Reports for management evaluation/action based on my analysis and data obtained.
• Led several work study groups to produce SDLC procedures. Chaired the I.S. Standards & Procedures Committee: composed of CIO and 4 functional I.S. managers. Rated highly by manager in facilitating meetings and group.

Mba, Information Technology

Activities and Societies: Epsilon Delta Pi honor society, Computer lab assistant

Ba, English And History

Activities and Societies: Basketball & baseball team manager, College newspaper, Circle K, Baptist Student Union, Student senate