Henry Maxwell Email & Phone Number

Mansfield, Texas

Responsible for writing test cases and manual testing for Internet Business department’s major projects and bi-weekly release assignments.

Westlake, Texas

Responsible for writing requirements and functional test scripts for projects; manual testing. • Wrote requirements or test cases: Retail performance testing, posting shares & value, and annualized securities data.• Performed QA for Retail reports change request - 124 test cases covering 30 reports.• Researched and confirmed Quality Center test cases status against change management log – 8 different projects.• Tested 14 different roles’ access to and functions on 171 different screens.

Fort Worth, Texas

Responsible for manual testing of lending support software, apps, & websites; defect tracking & retesting; and writing functional test scripts for product releases – using agile approach.• Completed QA for 30+ assigned tasks for 3 product releases.• Logged and re-tested over 20 defects in Target Process.

Fort Worth, Texas

Responsible for manual testing of mortgage support software, apps, & websites; defect tracking & retesting; and writing functional test plans for projects and test scripts.• Completed QA for 212 assigned tasks and projects: including Fiserv and LPS/MSP scripts, Opalis policies, IVR changes [Interactive Voice Response], website updates, and more.• Created and executed 91 Opalis test scripts [Opalis = workflow processes software] and 30+ for other applications.• Logged over 120 defects in SharePoint and HP Quality Center.• Manager: “…excels in many areas … outstanding QA Analyst.” SVP: “…outstanding performance under pressure … true team player.” Developer: “focus on detail … simply at the highest level.”

Responsible for manual testing of financial decision support software & back-end AS400 support, defect tracking & retesting, & writing functional test plans for quarterly releases of fixes and enhancements, maintenance items, and projects.• Created, executed, and documented 170+ test scripts from requirements & marketing documents in structured testing environment. Involved meetings and continuous contact with business analysts, users, and developers.• Executed and documented 5 - 10 regression tests’ results for every quarterly release.• Logged over 130 defects in TrackRecord [Compuware]. Retested these and others as assigned.• Team lead: "None of his assignments ever revealed a defect once in production."

Responsible for manual testing of eCommerce websites, defect tracking & retesting, and writing functional test plans. [contractor] -- Worked primarily on advertised PrintOnline website.• Executed 300+ test scripts and documented results in Quality Center [TestDirector] primarily online printing website. • Logged 20 defects in Quality Center [TestDirector] and 34 defects in NetResults Problem Tracker.• Created 36 test plans from requirements & marketing documents in structured testing environment for 2 different new product releases. Updated over 50 existing test plans for online printing website.• Compiled management reports from Quality Center test plans, test runs, and defects.• Reproduced and/or retested 200+ defects that others opened and forwarded to development - as part of QA process.

Responsible for manual testing of internal portal website, defect tracking & retesting, and writing functional test plans. [short term project contractor]• Created 25 test plans from requirements documents in structured testing environment.• Executed test plans & documented results; logged defects in Quality Center [TestDirector]. • Trained on Quick Test Professional [QTP – testing tool].

Responsible for creating and executing manual tests, metrics of multi-purpose Verizon One phone [.NET developed] & its related websites, defect tracking [in TestDirector and Rational’s DDTS] and retesting.• Performed web testing and its synchronization with functional features on the device and desktop software.• Opened 259+ defects on phone project [device, web, desktop software] and intranet website project.• Verified fixes and closed 327+ defects on phone project and intranet website project. Created status reports.• Created and/or edited test plans in TestDirector from requirements to test the phone, websites, desktop software.• Met with key stakeholders during SDLC [Software Development Life Cycle] to gather, analyze, understand, and document requirements.

Training & technical writingTaught 30 staff an introductory Livelink course after proofing & writing some modules.

Responsible for supervision and assignment of software testing staff, leading rate revision projects, securing staff training, training staff on TestDirector software for test cases & defect tracking, and producing TestDirector monthly reports.• Supervised and handled administrative duties for 9 software testers.• Assigned all revisions, service requests, and production problems for 19 system testing staff.• Led revision teams by producing project plans, coordinating human resources, & solving problems to meet deadlines.• Created and presented training material to system and user acceptance testing staff & programmers for TestDirector defects and introductory test requirements, planning, and running.

Responsible for Software Configuration Management [SCM] oversight, adherence to standards, mentoring, and training of software development teams in Dallas area per SEI CMM goals.• Trained personally over 100 software engineers and managers in SCM in a classroom and one-on-one.• Led separate training, rollout project teams for implementing intranet Livelink document management system software.• Created courses for & taught Livelink classes, and provided users on-the-job training.• Led the SCM procedures team to document changes for internal procedures website.• Audited IT representatives during SDLC process for SCM related artifacts.

Responsible for Quality Assurance of Year 2000 project.• Developed, maintained, & verified test scripts and test cases for Year 2000 testing.• Oversaw all testing related issues for 7 external clients and internal processes.• Led meetings and assisted with project plans & training for the Project Management Office.Responsible for creating, maintaining, and executing test plans for largest client.• Developed test scripts, cases, & defect records for 10 version enhancements in mainframe environment.• Tested all online and batch version changes, often using SQL code. Conducted some unit tests.• Participated in ongoing SDLC development meetings from inception to installation.

Responsible for certification & documentation of front end software for mortgage loan servicing.• Performed final Quality Assurance checks of client software by creating and running SAS code, installing parms, and compiling changes in a test region. Documented developers’ system changes in FrameMaker.• Proofed Infoman training manual and provided editing suggestions.

Responsible for implementing information technology code changes, creating service level agreements, providing training, drafting policies & procedures, and supervising functional areas.• Managed all Quality Assurance and change management issues with parent company, which enabled successful source code transition to corporate headquarters mainframe computers.• Trained 33 information technology staff in using NETMAN, change/problem management software, & ENDEVOR, source code control software, which eliminated several forms and provided on-line audits.• Coordinated and negotiated the first service level agreement with parent company, resulting in targeted system performance and acceptable availability levels prior to data center integration.• Prepared many Major Incident Reports for management evaluation/action based on my analysis and data obtained.• Led several work study groups to produce SDLC procedures. Chaired the I.S. Standards & Procedures Committee: composed of CIO and 4 functional I.S. managers. Rated highly by manager in facilitating meetings and group efforts

Mba, Information Technology

Activities and Societies: Epsilon Delta Pi honor society, Computer lab assistant

Ba, English And History

Activities and Societies: Basketball & baseball team manager, College newspaper, Circle K, Baptist Student Union, Student senate