• Extract, analyze, and assess client business needs and workflows; make consultative recommendations.• Design and implement client solutions including custom reports. • Develops business and workflow strategy• Builds and tests data integrations and conversions• Hands on configuration of system• Provides technical subject matter expertise to spec out change orders / expanded scope• Responsible for data transformation from a multitude of sources into Origami database.• Support and lead projects and implementations.• Provide technical expertise and training to colleagues and clients.• Provide feedback on existing products and contribute to the design of new product features.

Product Owner | Customer Success Manager for a SaaS Company with a full-service real estate platform for Brokerages & Teams that provide CRM Software, Web design, Marketing, Lead Generation & Back Office Day to day client contact for all client SAAS needs across a book of 30 clientsAssists with configuration of CRM for Propertybase clientsIdentify up-sell opportunities and notifies/coordinates with Account ExecutiveWork cross-functionally with Sales, Marketing, Product, and Engineering to ensure customer value is embedded in everything we didResponsible for communicating Project Status to business stakeholders Responsible for the review, submission, oversight, prioritization, troubleshooting and communication of client incoming bug and enhancement JIRA requests.Assisted in sprint planning & retrospectives and responsible for creating tasks and writing stories in JIRAManage customer escalations by documenting open issues in JIRA, facilitating regular status meetings and working cross-functionally to resolution Establish and oversee the customer’s adoption, training, and development of best practices to drive value and return on the customer’s investmentLead Client training and onboarding to position End users utilization and self sufficiency.Conduct Strategic Reviews and identify engagement opportunities and areas for our product to evolve around the customer’s needs Work with clients to gather and solidify project requirements for feature requestsWork with clients on integration of 3rd party solutions with our platform and managed any work that needed to be done by our product teamDevelop and implement our survey process using SurveyMonkey to collect feedback from clients (NPS, Product, Support, …)Conduct calls and ticket reviews to monitor and manage the quality of engagement with customers Identify key trends across customer requests and deliver feedback to the product team for consideration in the software roadmap

Eleven James provided members with unmatched access to an incredibly diverse collection of watch brands and styles at a fraction of the cost to purchase a single one.

Newzulu Limited was a global crowd-sourced technology company that is the only all-encompassing Content Gateway for media companies and brands.The Newzulu Platform links businesses with their audiences via Connect Through Content, our web-based and mobile software solution that enables them to gather, organize, publish and amplify user-generated content at scale. The Newzulu Platform is comprised of the following solutions which clients can select based on their priorities and requires no programming knowledge:*Social Hub*Workflow*Widget Suite*Live*UGC News*Newzulu's Prime solution provides crowd-sourced, creative film and video production for the digital age. *Newzulu's Content Division allows for anyone with a mobile device to share a news story, get published and paid for their contribution anywhere at anytime.

• Initiates contact and recruits customers for vendor software initiatives.• Builds and maintains a strong internal and external network, utilizing social media (Linked in, Goggle Alerts, Twitter, Web Searches etc.). • Manages a high volume of outbound communications with prospective clients daily.• Strategically navigates large and small corporate structures to identify decision makers, and technology stakeholders • Schedules and organizes interactive demonstrations with potential clients. • Attended Sandler® Training workshop.

• Promoted from Assistant Manager to Manger within 4 months of hire. • Managed duties, including hiring, scheduling, budgets and internal audits, etc.• Redefined standards and created programs to help enhance customer service and increase overall revenue.• Created and presented training internally around the products and services the company offered.• Managed the coordinated of detailed print projects with aggressive turnaround times and deadlines.• Increased overall center revenue by 30% within 3 months.• Built key relationships with local and national businesses resulting in increased print business revenue from $800/month to $8000/month within 3 months.• Increased Pack & Ship from less than 2% of center sales to more than 9% within 3 months through staff development. • Certified in FedEx Office Corporate Leadership and Management Training.

• Promoted from Assistant Manager to Manger within a 4 month period of hiring on. • Redefined standards and created programs to help enhance customer service and increase overall revenue• Created and presented training internally around the products and services the company offered• Responsible for managerial duties, including hiring, scheduling, budgets and internal audits)• Over saw the coordinated of detailed print projects with aggressive turnaround times and timelines• Increased over all center revenue by 30% within 3 months• Increased the print business from $800/month to $8000/month within 3 months• Increased Pack & Ship from less than 2% of center sales to more than 9% within 3 months• Certified in FedEx Office Corporate Leadership and Management Training

• Lead software implementations for insurance agencies. • Assigned to upwards of 20 clients/projects simultaneously. • Partnered with clients to establish accurate and attainable expectations. • Coordinated client schedules, provided training, and lead deployments• Worked on conversion of data from a competitors system.• Acted as liaison between clients and internal departments. • Point person in resolving client issues.