Henry Nelson Email and Phone Number

• Handle problem resolution on Health and Welfare and 401k issues for over 20 companies.• Process enrollments and benefits’ changes and send out supporting documentation for active and retired employees.• Process enrollments, distributions, rollovers, withdraws, loans from 401k plans for employees.• Use Benefits Workstations, Plan Online and Siebel to validate, verify, and update employees’ coverage.• Educate employees and HR reps on different benefit plans, eligibilities, guidelines and investments options.• Troubleshoot web access and help employees navigate through different clients’ websites.• Assist my team with escalations as a tenured escalations rep specialist.• Document all interactions while maintaining proper privacy within HIPAA Guidelines.• Mediate interactions between employees, insurance carriers, billing offices and other different benefit administrators.

* Present information sessions to small and large groups of students from diverse backgrounds on factors that promote student success.* Selected to assist in the recruitment, interviewing, selection and training of 30 new student mentors.* Conduct campus tours and provided information and assistance to new students, including making referrals to the appropriate campus resources, as needed.

• Selected as one of 20 students to assist with BHCC’s implementation of the Ford Foundation Difficult Dialogues Grant, designed to present programs that promote discussion on sensitive diversity topics.• Participated in the 2007-2010 Student Activities Summer and Winter Leadership Retreats and received training in leadership styles, communication and conflict resolution skills, teambuilding, mentoring and multicultural sensitivity.

•Assisted International Advisors by performing initial screening of student requests (After advisor checks status of student) •.Assisted International Advisors in special projects and publications for students •Assisted International Center front desk with serving customers

• Mediate consumer protection cases involving consumers, health care insurers, health care providers, and pharmaceutical companies. • Responsible for a diverse caseload of individual consumer complaints relating to health insurance and health care. • Effectively respond to consumers by communicating efficiently with healthcare administrators and insurers.• Assist with tasks related to litigation, public policy research and public service.

• Worked in a rotation at Cambridge Hospital, Somerville Hospital, Widden Hospital and Assembly Square Orthopedic. • Prepared and positioned patients for radiographic examinations, producing high quality images.• Operated all major, necessary and portable diagnostic imaging equipment and software.• Gained experience with digital radiography; assisted in x-ray and fluoroscopic examinations.• Prepared diagnostic agents as required and explained procedure to patient.• Ensured patient safety and comfort by utilizing radiation protective devices; operated within an integrated plan of care and service.