Microsoft Teams, Microsoft SharePoint, Microsoft Exchange and other Office 365 SaaS technologies.• Azure Active Directory and Virtualization services• PowerShell ISE scripting• Provide technical support and customer service for Microsoft customers• Troubleshoot to assist customers with problem isolation and resolution.• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management• Resolve issues relating to Exchange Online, Azure Active Directory, SharePoint Online, Security and Compliance, Outlook connectivity, Microsoft Teams and other Office 365 SaaS technologies• Manage on-premises Active Directory and Directory Synchronization for organizations• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems• Collaborate with subject matter experts and escalation managers when additional support is needed• Research client's concerns in a timely manner and follow up with recommendations and action plans. • Document technical knowledge in the form of notes and manuals. Level 2 Technical Engineer • Microsoft Teams, Microsoft SharePoint, Microsoft Exchange and other Office 365 SaaS technologies. • Azure Active Directory and Virtualization services • PowerShell ISE scripting • Provide technical support and customer service for Microsoft customers • Troubleshoot to assist customers with problem isolation and resolution. • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management Skills: Office 365 · PowerShell Scripting · Office 365 Administration · Active Directory · Azure Active Directory · Customer Service · Customer Support · Python (Programming Language) · Technical Support · Microsoft Teams

• Setup desktop computers and peripherals and test network connections; Install and test desktop software applications and internet browsers.• Train end users on usage of computer hardware and software.• Identifying customer’s needs & offering it in a way that will interest them.• Monitor and maintain computers on networks and configure operating systems.• Interfacing with technical department for subscriber’s satisfaction.• Analyze, diagnose, and resolve complex desktop end-user problems and suggest corrective solution.