Henry Rivers, Mba Email & Phone Number

Performance of various protective services which include law enforcement, criminal activity investigation, and public safety. Patrol of public streets and neighborhoods to deter crime and to apprehend / arrest violators and suspects. Secured crime scenes and maintained public control.

Design business test scripts that encompass all business requirements, conditions and scenarios to ensure proper coding and testing of requirements.Act as liason between business area and Benefits Agents regarding providing functional or data quality issues, participate in application problem resolution efforts and provide departmental and business area support about application functionalities.

Gather business requirements and translate into functional requirements to be used as input to the design phase.Design business test scripts that encompass all business requirements, conditions and scenarios to ensure proper coding and testing of requirements.Design Joint Application design for multi functional projects and systems.

• Database Design – Designed and maintained operational discovery procedure database. Researched, designed and implemented database for use in Legal Discovery Process. Customized data fields, normalized tables, input data, and demonstrated use to staff. Results: Improved productivity by 30%.

• Customer Relationship Management – Ensured proper customer experience. Monitored and coached customer support personnel during customer interactions. Results: Surpassed customer service and sales expectations.• Cost Reductions – Consolidated fraud function types. Collected all the Fraud and Payment Services function types from domestic and foreign operations and focused them into a single P&L by use of analytics. Results: Devised a single focused service level agreement, reducing cost by $1.2M.• Operations, Training & Development – Preparation of technical training modules for function transition to international sites. Created detailed business modules and quick study guides for functions; arranged bi-weekly remote training sessions; trained international specialist staff; monitored specialist productivity, and negotiated service level agreements. Results: Seamlessly transitioned all cost driving functions within 3 months; saving over $300,000 in revenue.

Supervised the safety, procedural and efficiency methods of ramp agent and customer service staffManaged the facilitation of critical flight information utilizing the SABRE database systemConducted monthly safety drills to ensure optimal performance of staffCreated and utilized canned queries for daily reporting of flight and operational data utilizing SQL

Provided site-wide support of all system and network issuesCreation and publication of training aids and presentations for staff and managementResponsible for the procurement and maintenance of desktop systemsCreated custom learning modules and planning guides for adult learner population

Bachelor Of Science, Computer And Information Systems

Mba, Business Administration