Henry M. Robinson-Duff Email & Phone Number

Vail, CO

Avon, Colorado

Vail, Colorado

Chicago, IL

Vail, Colorado

• Provide exceptional customer service to drive Softgoods sales during the busy afternoon and evening shifts.
• Employ strategies to upsell customers and consistently exceed sales goals.
• Complete customer transactions and perform store-closing operations.
• Support store managers with client and employee conflict resolution, employee communications strategies, scheduling, and other operational and/or Human Resources support as needed.

Beaver Creek Co

• Managed communication with guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.
• Created and maintained reservation records by date of arrival and alphabetical listing using company Lodging Management System (LMS), prepared letters of confirmation, and promptly processed any cancellations and.
• Generated $10M+ in revenue over 4 years; recognized as the highest generator of revenue within the office by almost 30% over 4 years; consistently closed at a rate of 55% or higher.
• Received ongoing awards for consistently exceeding sales goals and meeting established metrics, such as inbound and outbound phone call generation; outbound call generation typically exceeded 250% of metrics.

Greater Denver Area

• Provide safe and efficient transportation to clients.
• Link to Free First Rides. Once you sign up for the first Ride submit this code for a free first ride (up to $25)- HENRY156558

Greater Denver Area

• Managed and performed a variety of administrative, analytical, and communication-related functions.
• Acted as liaison at all levels internally and externally while representing the owner’s strategy and goals.
• Developed invoices, handled client relationships and incoming calls, and prepared client portfolios for manager review.
• Increased lead generation by 65-70% annually, developed education platforms and PowerPoint presentations for One Chicago, and conducted outreach programs through conferences and seminars.

Chicago, IL

• Provided significant and broad-based financial services industry experience to position the company competitively within the market.
• Active in the formation, reporting, and building of key professional relationships with brokerage funds and interactive brokers, including Merrill Lynch and OptionsXpress, serving as an advisor; conducted educational.
• Provided critical oversight on an ongoing basis for manager regarding suitability of services and products for clients, as well as providing services for individual firms, including strategies to implement within.
• Originated new investment opportunities with non-correlated asset classes and specific strategies, such as utilizing markets in futures and options, to provide differentiation from other market participants.
• Helped clients identify and implement strategic developments and technology resources both internally and externally, including analyzing specific algorithms and utilizing them within individual trading platforms.

Chicago

• Developed webinars and seminars to increase awareness of single stock futures.
• Created and developed CRM for 2500 accounts, contacts, and leads, increasing volume by 500% and customer base by 200% during a two-year tenure.
• Provided education and training to diverse groups of clients covering complex derivative strategies.

Greater Chicago Area

• Acted as a consultant to Forbes 500 companies, providing dynamic solutions for commercial energy users through a variety of products including solar, wind, and atomic.
• Helped create a progressive energy solution to meet unique customer needs and promote advancement of responsible energy management.

• Directed the execution of options and securities for the firm.
• Established a solid firm presence in various CBOE trading post.

Chicago, IL

• Strategically managed portfolio, aligning resources to maximize returns on trading activities.

Chicago

• Managed the Market Making and trading activity on the CBOE floor for the DPM.

Chicago

• Lead Firm Trader responsible for more than a dozen CBOE floor traders, setting volatility surface curves, hedging incoming trades, and managing portfolio risk.
• Provided liquidity as the Designated Primary Market Maker in a variety of situations, including hard to borrow, takeover deals, and dutch tender offers specializing in Bio Techs and Gaming Stocks.
• Served as a beta-tester for the first hand held electronic trade matching system for CBOE from 1992 to 1994.

Chicago, IL

• Directed 12 Index and Equity Option positions, settling volatility and surface curves.
• Effectively hedged incoming trades to manage/mitigate portfolio risk.

CBOE Floor

• Served as the Senior Regulator of Exchange rules and procedures for on floor traders.

CBOE Floor

• Oversaw the committee responsible for monitoring and regulating exchange member options position.
• Helped formulate rules and regulations that ultimately led to portfolio margining in relation to equity and index option positions.

Chicago

• Taught and developed a new member orientation program with a focus on market-maker responsibilities.
• Created and developed a mock trading course for the CBOE.

Chicago

• Acted as an independent market maker/ floor trader at the Chicago Board Options Exchange and Chicago Board of Trade, using arbitrage and delta neutral trading strategies.
• Provided liquidity in 40 different equity names on the CBOE.

Chicago

• Led Derivatives Operations and served as a Portfolio Manager.
• Profitably managed and traded domestic and international equity options on the floor of the CBO, and on the CBOT for commodities, currencies, and indexes.
• Provided liquidity as a Market Maker in a variety of situations, including hard to borrow, mergers/acquisitions, and dutch tender offers.
• Employed a myriad of option strategies and hedging techniques within the open outcry option trading platforms
• Contributed to the development and execution of primary research studies designed to better return on option strategies.
• Identified, measured, and quantified marketplace trends and opportunities.

Greater New York City Area

• Directed the floor for AMEX Retail Equity and Options Trading Desk.

Greater New York City Area

• Directed the floor for AMEX Retail Equity and Options Trading Desk.

B.A.

Grammer

Education record

High School

H.S.

Education record