As a seasoned Senior Application Support Manager with a strong focus on Corporate Compliance, I bring a wealth of experience and expertise to the table. My core competencies include:Leadership and Strategy: Guiding cross-functional teams toward achieving corporate compliance goals and delivering exceptional results.SLA, OLA, and KPI Management: Proficient in developing, monitoring, and exceeding Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs).IT Service Management: Adept at optimizing IT service delivery processes to enhance efficiency and client satisfaction.Strong Analytical Abilities: Possessing a highly organized and analytical mindset, I excel at dissecting complex issues and implementing effective solutions.Effective Communication: Demonstrating articulate oral and written communication skills to foster collaboration and convey complex concepts clearly.Vendor Management: Proven experience in vendor relationship management, ensuring seamless service delivery.Multilingual Skills: Fluent in Spanish, facilitating effective communication with a diverse range of stakeholders.Problem Resolution and Decision Making: Expertise in swiftly identifying and resolving issues, coupled with sound decision-making abilities.Business Solutions: Collaborating with teams to develop and implement innovative business solutions.Productivity Improvement: Dedicated to driving continuous improvement initiatives to enhance productivity and streamline operations.Technologies I've Worked On:Throughout my career, I've gained hands-on experience with an array of technologies, including:1042-S / 1099ProBloomberg (Income Tax Planner, Corporate Tax Analyzer, Estate & Gift Tax Planning)CCH AccessCorptaxCorporate Tax Reporting / OnesourceePen SolutionsGoSystemSage Fixed Asset AccountingVMWare / Virtual Desktop / Remote DesktopServiceNowVMwareCitrixCISCO Unified Call ManagerMy extensive experience in these technologies, combined with my leadership skills, make me a valuable asset in the corporate compliance landscape. I am committed to delivering excellence in application support and driving business success.