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Information Technology Representative with experience in software troubleshooting, emphasizing skills with details, facts, figures, and staff supervision. Experienced with Microsoft Products. Demonstrated ability to adapt to dynamic changing environments and while embracing challenges and opportunities. Development of Standard Operating Procedures which enabled the company to become more uniform for system training.Specialties: Experienced in Microsoft products including Window XP and above . Experienced in all aspects of Microsoft Office 365. Experienced in Customer relations, technical writing of standard operating procedures, man hour management,data processing.
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Senior Support AnalystLifespan Mar 2018 - PresentProvidence, Rhode Island AreaSupport Analyst job functions include but are not limited to:Answering 40-50 calls daily, which include:Password resets for Active DirectoryPassword resets for Ansos One StaffPassword resets for PeopleSoftPassword resets for GE Centricity/ PacsRemote access for software repair/ Install for Microsoft ProductsMicrosoft O365 troubleshootingTicket creation and escalations within Frontrange ticket mgmt systemEmail encryption assistance as information may contain… Show more Support Analyst job functions include but are not limited to:Answering 40-50 calls daily, which include:Password resets for Active DirectoryPassword resets for Ansos One StaffPassword resets for PeopleSoftPassword resets for GE Centricity/ PacsRemote access for software repair/ Install for Microsoft ProductsMicrosoft O365 troubleshootingTicket creation and escalations within Frontrange ticket mgmt systemEmail encryption assistance as information may contain HIPPA informationSkype meeting/conferencingMDM encryption assistanceMDM troubleshooting through AzureCitrix desktop troubleshootingTraining of New AnalystTermination ProcessingProcessing of Access requests Show less -
Information Support AnalystTeksystems Aug 2017 - Mar 2018Providence, Rhode Island AreaSupport Analyst job functions include but are not limited to:Answering 40-50 calls daily, which include:Password resets for Active DirectoryPassword resets for Ansos One StaffPassword resets for PeopleSoftRemote access for software repair/ Install for Microsoft ProductsMicrosoft O365 troubleshootingTicket creation and escalations within Frontrange ticket mgmt systemEmail encryption assistance as information may contain HIPPA informationSkype… Show more Support Analyst job functions include but are not limited to:Answering 40-50 calls daily, which include:Password resets for Active DirectoryPassword resets for Ansos One StaffPassword resets for PeopleSoftRemote access for software repair/ Install for Microsoft ProductsMicrosoft O365 troubleshootingTicket creation and escalations within Frontrange ticket mgmt systemEmail encryption assistance as information may contain HIPPA informationSkype meeting/conferencingMDM encryption assistanceMDM troubleshooting through AzureCitrix desktop troubleshooting Show less
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Senior Call Center AnalystPds Commerce Mar 2013 - Feb 2017Providence, Rhode Island AreaCreation and escalation of JIRA and Zendesk tickets to project management for timely resolutions to demandware issues.Harvest time tracking and reporting.Harvest client reporting weekly/monthlyWeekly reporting on Support clientsPDS Commerce Backend Mgmt(in-training)Site Testing and Order Flow trackingMinor HTML editing for Blogs -
Roll Out Center Support Analyst (Contractor)Cvs Caremark Corporation Aug 2011 - Mar 2013Lincoln, Rhode IslandProject based Tier II support to include Blade Servers, Wave phone Installations, Thin client and Point of Sale system and peripheral installations and support as well as Pharmacy equipment installation and support.HP Service Manager Data Base ticket entry/closureRoll 2000 CVS data base managementQuality Assurance calls as well as Job expectation calls to clients. -
Pc Specialist (Intern)Gatewayhealth.Org Nov 2010 - Aug 2011PC setup and maintenance as well as repair. Includes but not limited to cellular broadband setup as well as network and domain setup. -
StudentLincoln Technical Institute 2009 - 2010Lincoln,Rhode IslandNetwork Communications and Informations Systems degree training. -
Client Service RepPersonix Oct 2008 - Jul 2009 Job process management for Clients Material management for Clients Developed business relations with new Clients -
Distribution CoordinatorPersonix Mar 2003 - Sep 2008 Management of staff in multiple departments Utilization of job management Quality assurance of all material leaving departments.
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Inventory ManagmentFiserv Jan 2007 - Jul 2009Franklin, MaUnloading packages to ensure order accuracyLoading packages to ensure timely deliveryExperience in troubleshooting and problem solvingExperience with inventory control (SAP Frontend and Cadence)Extensive staff managment -
Client Service Representative /Distribution CoordinatorFiserv Output Solutions Jan 1999 - Jan 2009Extensive Client Service experienceExtensive Client-Job resolutionExtensive Cadence Software trainingShipping and receiving
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Distribution AssociateFiserv Output Solutions Jan 1997 - Jan 1999Started as and associate picker and moved into a lead position
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Quality Control AssurancePutnam Investments Jan 1997 - Mar 2007Manual collation of material for clientsResponsible for training new team membersExtensive work with Ascent shipping systemsExperience with Pitney Bowes mail machines -
Distribution AssociatePutnam Investments Jan 1998 - Feb 2003 Manual material collation Material shipment via variable sources Quality assurance of completed materials
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Shift ManagerRg Associates Jan 1995 - Jan 1997Staff management and schedulingThe evenings financial managmentExtensive Customer relations Made sure Food Safety guidelines were metInventory control
Henry Silvia Education Details
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Lincoln TechNetwork Communications And Information Systems -
Lincoln Technical InstituteInformation Technology
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Prometrics Testing FacilityTechnology
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Skillsoft LearningTechnical Writing And Grammar
Frequently Asked Questions about Henry Silvia
What company does Henry Silvia work for?
Henry Silvia works for Lifespan
What is Henry Silvia's role at the current company?
Henry Silvia's current role is Senior Support Analyst at Lifespan.
What is Henry Silvia's email address?
Henry Silvia's email address is he****@****zon.net
What is Henry Silvia's direct phone number?
Henry Silvia's direct phone number is +140176*****
What schools did Henry Silvia attend?
Henry Silvia attended Lincoln Tech, Lincoln Technical Institute, Prometrics Testing Facility, Skillsoft Learning.
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