Continuing working within the LBD Unit I was responsible for planning and implementing learning and development (L&D) activity for Centre members and non-members; including community service organisations who deliver child, youth and family services, and allied workforces. Duties included:Coordinating the Centre’s L&D activities from beginning to end- including electronic marketing, registration, confirmation of participants, trainer liaison, session set up/ moderation, evaluation and reporting.Designing, developing and disseminating marketing materials in consultation with the Centre’s Communications Team, to ensure a high-level of engagement and registrations for L&D sessions. Using programs such as Mailchimp and Canva. Managing the Learning Management System (LMS) to ensure smooth registration processes and data capture for reporting – both for the Centre and our members. Also acted as a super user for the LMS, training new LBD unit members upon them joining the team. Providing high-level administrative support to the LBD team across a number of programs with the LBD unit. This included managing the LBD email accounts, responding to queries where I was able to assist and escalating them to the relevant managers if needed. I also maintained and kept up to date and relevant information on the training web pages and the LMS.

Working within the Learning Business Development (LBD) Unit I supported the delivery of MARAM (Multi-Agency Risk Assessment and Management) training through administrative support and high level customer service to ensure training excellence. Duties included:Providing a range of administrative support for the MARAM Training Delivery project, including the scheduling of 70+ training sessions for the Jan-Jun 2023 training season. Assisting training participants needs and managing the general administrative activities related to the training delivery.Acting as a point of contact for MARAM participants via phone or email, always ensuring high quality customer service. Acting as a point of contact for our Trainers and assisting them with any administrative needs. Using Microsoft Office and CFECFW’s Learning Management System (LMS) to generate reports on outstanding or incomplete training and generating subsequent mail merges to prompt the completion or beginning of relevant training. Adhoc admin duties and support across the LBD Unit Team including monitoring and responding to queries from both the training email inbox and the training phone line.

Reporting into the CEO of Quest Personnel, I was responsible for managing the day to day workloads of the Melbourne based consultants, as well as still assisting in some recruitment exercises in the previously mentioned areas.

As well as duties listed under the previous position, my role as a Senior Consultant involved the day to day management of two other consultants, managing and supporting their workload as well as mentoring and training them.

Roles I have recruited for include the below roles in a variety of retailers and wholesalers based both in Melbourne and Overseas ranging from youth apparel, menswear and premium ladieswear to hard goods and FMCG. Merchandise Planning roles covering Stock Allocation/Analyst positions, Junior Planner and Senior Planning roles as well as Head Of/Planning Manager positions. Buying and Production roles covering entry level buying and production positions, to Assistant and Junior Buyer roles as well as Senior Buyer and Buying Manager positions. This has also covered Designer roles (including Textile Graphic Design), and Quality Assurance positions. Marketing roles covering Assistant and Coordinator level positions as well as National Marketing Manager roles specialsing in Digital and Social Media Marketing as well as traditional marketing, including local area marketing. This also covers positions such as Web and Graphic Designers as well as functions related to Visual Merchandising. eCommerce roles including Head of Online Sales and Online/Ecommerce Manager roles responsible for the management of online retail stores and increasing related sales as well as eCommerce Coordinators and analyst responsible for maintaining those sites and increasing conversion rates and subsequent sales. Finance roles including Payroll positions responsible for large pay runs across multiple territories, states and countries, as well as Accounts Payable/Accounts Receivable, Accountant and Finance Manager roles. Human Resources roles including HR/People and Culture Coordinators and Advisors, HR Managers and Learning and Development team members which have covered both the development and implementation of training along with internal recruiters. Sourcing roles mainly based in overseas locations such as China and Hong Kong, responsible for the sourcing of product and suppliers for these retail and wholesale operations being responsible for the negotiation of these services.

Reconciliation of Multi Million GBP and EUR Crest linked bank accounts, monitoring movements of money and identifying funds relating to trades as well as monitoring when client purchase money needs to be protected in accordance with FCA regulations.Matching and settling of all Internet and telephone based trades, both sales and purchases, via in-house settlement systems. As well as investigating and resolving any queries regarding these trades. This ncluded the preparing of Crest Deposit Lists.Calculating movements of daily cash for both GBP and EUR, in order to fund purchases as well as separating commission and sales proceeds in order to comply with FCA regulations and to allow payment to shareholders.Reconciliation of GBP and EUR commission and their respective fees accounts.Monitoring and recoding of failing trades as well as investigating reasons as to why they have failed, and making sure that any assets involved in these trades are protected in accordance with FCA regulations. In regards to this i have worked recently to help develop and improve the way we record and monitor thesefailing trades more effectively, in order to allow for settlement to occur.Determining when unsettled trades are in a buy back position due to shareholders not supplying enough documentation in order to settle their trades, taking into account if sufficient effort has been made in order for the trade to be settled.Carrying out the buy back procedure, either by arranging the correct amount of stock to be bought in, in order to settle the original trade, and then matching and settling the outstanding trade, or by buying in new stock and via stock withdrawals place the stock back onto the shareholders holding.Contacting shareholders as to the cost and subsequent payment options for any fees relating to the buy back and resolving any queries that may result from this process.

Batching and Processing of Crest Transfer Forms to enable settlement of sale share trades.Postal collection and distribution for the Regulated Business department.Created and implemented a mail merge for first chase letters and subsequent second and final chase letters, used to contact share holders who have not sent in any documentation to settle their trades.Drafting and sending out of rejection letters, advising share holders on what steps are needed to settle their trades as quickly as possible.Updating, maintaining and improving the pending log of outstanding sales trades, which is also used to track the progress of overdue and rejected settlements.Monitoring and answering of the settlements general enquires email box.Calling shareholders and informing them of steps that they can take in order to settle their outstanding trades to enable their payment of their sales proceeds.