Henry Torres Email and Phone Number

Tableau- Executive Dashboard development utilizing Tableau- Migrating existing reporting from Excel to Tableau- Tableau Server Administrator in charge of user administration, software deployment, and ongoing maintenance- Tableau SME training others throughout the organization on building reports and dashboardsReporting- Reporting and Automation using Tableau, Site Catalyst, and SQL for adhoc and recurring reports.- Leveraging VBA within MS Excel to optimize automation- Forecasting sales for upcoming releases- Business planning and analysis

Reporting- Compiled and produced a weekly Executive Binder for the CEO and other enterprise leaders using effective dashboarding techniques- Developed Excel and Access VBA macros and assisted users in automation opportunities to turn time-consuming practices into efficient processes- Developed department reports using SQL Server Reporting Services (SSRS) utilizing SQL and/or XML connections- Owned, developed and administered the department’s half-yearly Voice of the Customer Survey from initial distribution to final reporting, gathering customer feedback from the entire enterpriseDeveloped Tableau reports Policy/Process- Assisted many support groups in proper data collection and aggregation to enable efficient reporting and trending- Developed an electronic Non Disclosure Agreement (NDA) process adopted by the department and Enterprise Security and approved by the Legal department- Partnered with Governance team in auditing and process developmentSharepoint- Supported over 2000 Sharepoint sites as a Sharepoint Site Collection Administrator for 200+ direct users (mainly Project Managers) and thousands of indirect users (Project Teams)- Conceptualized and developed the department’s entire Sharepoint site architecture and hierarchy- Developed InfoPath forms for integration with Sharepoint to provide efficient and easy data collection- Created instructional content and served as the subject matter expert for Sharepoint permissions classes- Served as administrator for the handset launch team, developing reports and creating secure environments that have produced no media leaks

- Served as Sharepoint Site Collection Administrator for 20+ direct users and hundreds of indirect users- Clarity (project management application) Administrator for Engineering Project Management Office (PMO)- Developed and maintained MS Access and SQL Server Reporting Services (SSRS) reports for distribution to executives- Coordinated and developed framework for consolidated reporting between Product Development PMO, Engineering PMO, EIT PMO, and Enterprise PMO

- Produced daily, scheduled, and ad hoc statistics and reports for both internal and external departments for audiences up to Vice President level- Evaluated historical and current data for trends and made recommendations to management at weekly staff meetings for business and department productivity- Automated recurring reports and processes that previously required manual intervention, maximizing time efficiency for the department- Introduced new reports and reporting ideas that have specifically helped Risk Assessment, Internal Investigations, and E-Commerce/Sales build business cases/reports to significantly reduce losses - Trained individuals and provided support for new projects, programs, and processes for improved departmental performance and efficiency- Worked closely with other departments, helping with product trials, new processes, project evaluation, and business cases

- Monitored all T-mobile subscribers utilizing fraud management tools and resources to proactively initiateinvestigations for potentially fraudulent activity- Identified suspect patterns of fraud, suspect dealers, and sources of fraud- Performed offline duties such as collection disputes, faxes, and assigned Streamline markets- Handled high-call volume by assisting internal and external groups including fraud victims, customer care, financial care, sales office dealers, business and consumer credit, and activations- Tracked identified fraudulent accounts to maintain quality and accuracy to achieve personal, department, and company goals- Consistently and quickly improved metrics to be one of the top performers in the department- Participated in the department Communications Committee to set goals and provide rewards and recognition for employees achieving individual and department goals

- Provided support to internal employees and contractors including a high first-call resolution- Assisted users with password resets and user account management issues and administration- Assisted retail stores with network issues and hardware/operating system problems- Assisted business offices with hardware/operating system problems for laptops and desktops- Supported network connectivity issues for servers, switches, VPN connections, EDGE, and GPRS- Supported customer care applications such as Siebel and Axys within a thin client environment

- Used technical expertise and problem solving skills to provide personal tech support to students, faculty, and staff- Assisted students, faculty, and staff on password management and user administration- Maintained computers by performing daily maintenance checks- Supervised proper use of computers and labs- Maintain, upgrade, and troubleshoot hardware and network software