Henry Doan Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Columbus, Ohio, Us

• Provide support for production Level 0 data ingest pipeline, Level 1 data processing infrastructure, calibration ingest, and internal reporting system (SAS Visual Analytics) running on CentOS Linux VMs and Oracle databases. • Primary contributor in implementation of ServiceNow, with focus on Event Management, Discovery, and CMDB functionality. • End-to-end troubleshooting of data product issues, from data collection and transmit (working with field engineers and sensor programmers) to data processing (working with software development teams) to data quality analysis (working with ecology scientists)• Daily use of industry-standard tools:- Application/system monitoring: ServiceNow ITOM, Ganglia/Nagios, SAS Visual Analytics, Java VisualVM- Log aggregation: Logstash/Kibana/Elasticsearch• Authored Python and Bash scripts to automate various operations tasks and provide system health visibility. • Daily collaboration with a broad audience (first tier support, scientists, field engineers, infrastructure engineers (SEs, DBAs, NEs), software developers, executive management, project managers, data product managers).

Louisville, Co, Us

• 100+ SAAS production services• Support applications on a variety of technologies: - Cloud & Virtualization: Amazon Web Services (AWS), VMWare - Operating Systems: Linux (Amazon, Redhat), Solaris, Windows Server - Web/App Server: Apache Tomcat, IIS, JBoss - Databases: MongoDB, Oracle, SQL Server, MySQL• Daily use of industry-standard support tools: - Performance analysis: Dynatrace, Microsoft Ignite, Oracle Enterprise Manager (OEM) - Application/system monitoring: BMC ProactiveNet, AWS CloudWatch, Datadog, AlertSite, PRTG, PagerDuty - Log aggregation: Logstash/Kibana/Elasticsearch, Graylog, Splunk• Project management utilities: Salesforce, Jira, Confluence, Sharepoint, Rally• Created scripts (Bash, Python) to automate various support tasks.• Excellent written and verbal communication skills. Daily collaboration with a broad audience (end users, front-line support analysts, infrastructure engineers (SEs, DBAs, NEs), developers, QA, executive management, project managers, product managers, etc).• Monthly on-call shifts, after hours maintenance/release activities.• Promoted to Tier 3 Application Support team lead April 2015

Nashville, Tn, Us

• Remote business and patient-critical system administration and application support for 280+ hospitals nationwide. • System administration primarily for RedHat Linux virtual machines in VMWare vSphere. Occasional administration for AIX, HPUX, and Windows Server 2000/2003 servers. • General system administration, shell scripting, and troubleshooting of performance issues.• Daily collaboration with development and implementation teams.• Regular on-call and holiday shifts.

Chicago, Illinois, Us

Designed & implemented a business-critical automated testing system using the Rational Robot (IBM) utility for Motorola's industry-leading management application. This effort exceeded expectations and launched automated testing system design for multiple other GPSE products.

Monroe, La, Us

• Applied object-oriented design concepts and programming knowledge working closely with development and production teams to achieve company's web application/IT initiatives.• Triaged complex network and application issues using network and database tools. • Led migration effort of entire test environment.