Key Achievements• Successfully retained key customers by negotiating competitive premiums and persuading them to stay with us.• Contacting customers for owing payments and resolving issues with financially distressed customers.• Investigating double insured and payments owing to customers, resolving complaints and escalations.Key Responsibilities• Ensuring current home, motor and travel insurance policies were up to date and to customer satisfaction.

Key Achievements• Successfully acquired new properties to manage, prospected for new tenants, managed and retained existing landlords and tenants by negotiating favourable outcomes.• Successfully negotiated on behalf of landlords for favourable pricing with plumbers, handymen and other tradespeople.• Managed multiple advertising initiatives whilst delivering continuous support to the team.• Analysed tenant and landlord feedback and implemented new systems to maximise efficiency.Key Responsibilities• Ensured properties and contracts were compliant with local laws, ordinances and Council regulations.• Updated property records, chased up arrears, and ensured the trust account remained compliant.• Appraised prospective rental properties and translating between different cultures