Saleh Henry Osman Msc

Saleh Henry Osman Msc Email and Phone Number

IT Engineer and Software Tester @ UniCash
London, England, GB
Saleh Henry Osman Msc's Location
London Area, United Kingdom, United Kingdom
About Saleh Henry Osman Msc

As a dedicated Client Support Specialist and Solutions Engineer with over five years of experience, I excel in delivering exceptional support services and integrating robust payment solutions for a global clientele. My expertise spans working with top financial institutions and leading payment platforms, including Visa, Mastercard, and China Union Pay. I am passionate about enhancing merchant experiences and driving continuous improvements in platform integration.Expertise:Client Support Specialist: Proficient in providing first-line support through various channels, adept at resolving payment-related incidents and requests, and committed to delivering a “best in class” client experience. Successfully collaborated with leading banks in Nigeria such as First Bank, Zenith Bank, and GTBank.Solutions Engineer: Experienced in designing and developing solutions for merchant integrations, ensuring adherence to payment best practices. Consulted on payment optimization, including checkout experiences, authentication, omni-channel payments, and platform onboarding.Technical Proficiency: Skilled in API integration, technical troubleshooting, and using ticket management systems. Capable of quickly learning new technologies and improving technical acumen.Project Management: Managed high-quality delivery of technical projects, ensuring technical integrity of merchant integrations. Proven track record of reducing operational costs and enhancing production capacity.Key Achievements:Designed and developed Payarena and Payrena Exchange solutions, collaborating with clients such as Visa, Mastercard, and China Union Pay.Provided consultation on payment optimization, resulting in a 20% increase in customer satisfaction.Led successful implementation of new software systems for top-tier clients, resulting in a 30% reduction in operational costs.Orchestrated management of multiple technical projects, significantly enhancing production capacity.Increased sales revenue by 15% through technical expertise and support to sales teams.I am always eager to connect with like-minded professionals and explore new opportunities to leverage my skills in client support and solutions engineering. Let's connect and discuss how we can collaborate to drive success in the payment solutions industry.

Saleh Henry Osman Msc's Current Company Details
UniCash

Unicash

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IT Engineer and Software Tester
London, England, GB
Website:
theunicash.co.uk
Employees:
4
Saleh Henry Osman Msc Work Experience Details
  • Unicash
    It Engineer And Software Tester
    Unicash
    London, England, Gb
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  • Unicash
    Business Development Manager
    Unicash Apr 2023 - Present
    London, England, United Kingdom
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  • Unified Payment Services Limited
    System Analyst Team Lead
    Unified Payment Services Limited Feb 2021 - Apr 2023
    Lagos, Lagos, Nigeria
    Lead or participate in cross-functional projects, coordinating with other teams and stakeholders to ensure successful project delivery.Keep abreast of industry trends, innovations, and best practises, and make suggestions for process improvements and technology adoption.Encourage a collaborative and inventive team culture among team members by encouraging information exchange, ongoing learning, and professional advancement.To ensure team success, lead a team of system analysts by providing technical leadership, mentoring, and performance management.Work with business stakeholders and IT teams to collect and analyse needs for IT solutions such as software applications, systems, and processes.System analyse, design, develop, and execute IT solutions while adhering to best practises and standards.Assist in detecting and resolving complicated technical issues, as well as recommending ways to improve system performance, reliability, and security.Conduct extensive testing and quality assurance on IT solutions to verify functionality, performance, and compliance.Documentation such as system requirements, design specifications, test plans, and user manuals must be created and maintained.
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  • Unified Payment Services Limited
    Web Systems Analyst
    Unified Payment Services Limited Dec 2017 - Feb 2021
    Lagos, Nigeria
    Conduct system assessments, including identifying gaps and areas for improvement, and propose solutions to optimize system performance and user experience.Design and implement web-based solutions, including system integrations, customization, and configurations, to meet business requirements and align with industry best practices.Provide ongoing system maintenance and support, including monitoring system performance, troubleshooting issues, and resolving technical problems in a timely manner.Collaborate with cross-functional teams, including developers, business users, and vendors, to ensure seamless system integrations and delivery of high-quality solutions.Conduct user acceptance testing and other functional testing to ensure system functionality and performance meet requirements and quality standards.Create and maintain documentation, including system process flows, technical specifications, and user guides.Analyze data and compile reports to identify trends, insights, and opportunities for system enhancements and improvements.Manage project milestones and deliverables, ensuring timely completion and quality assurance before making solutions externally available.Analyze user requirements and business needs to identify system functionalities and features for web-based systems and applications.
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  • Unified Payment Services Limited
    National Youth Service Corps (Nysc)
    Unified Payment Services Limited Jan 2017 - Dec 2017
    Lagos,Nigeria
    Resolved issues relating to orders and expedited order processing by proactively contacting internal and external customers, ensuring timely delivery and high customer satisfaction.Onboarded multiple web merchants to the Tranzware Ecommerce Payment Gateway (TWPG) developed by Compass Plus, enabling them to accept domestic and international card payments online.Conducted user acceptance testing for new platform implementations and existing platform updates and upgrades, ensuring smooth system functionality and adherence to business requirements.
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  • Uba Group
    It Support Specialist
    Uba Group Jan 2014 - Sep 2014
    Marina, Lagos
    Assist in planning, implementing, and supporting IT projects, such as system upgrades, migrations, and deployments. Collaborate with cross-functional teams and stakeholders to ensure successful project outcomes.
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Saleh Henry Osman Msc Education Details

Frequently Asked Questions about Saleh Henry Osman Msc

What company does Saleh Henry Osman Msc work for?

Saleh Henry Osman Msc works for Unicash

What is Saleh Henry Osman Msc's role at the current company?

Saleh Henry Osman Msc's current role is IT Engineer and Software Tester.

What schools did Saleh Henry Osman Msc attend?

Saleh Henry Osman Msc attended University Of Hull, Abubakar Tafawa Balewa University.

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