Saleh Henry Osman Msc Email & Phone Number

As a dedicated Client Support Specialist and Solutions Engineer with over five years of experience, I excel in delivering exceptional support services and integrating robust payment solutions for a global clientele. My expertise spans working with top financial institutions and leading payment platforms, including Visa, Mastercard, and China Union Pay. I am passionate about enhancing merchant experiences and driving continuous improvements in platform integration.Expertise:Client Support Specialist: Proficient in providing first-line support through various channels, adept at resolving payment-related incidents and requests, and committed to delivering a “best in class” client experience. Successfully collaborated with leading banks in Nigeria such as First Bank, Zenith Bank, and GTBank.Solutions Engineer: Experienced in designing and developing solutions for merchant integrations, ensuring adherence to payment best practices. Consulted on payment optimization, including checkout experiences, authentication, omni-channel payments, and platform onboarding.Technical Proficiency: Skilled in API integration, technical troubleshooting, and using ticket management systems. Capable of quickly learning new technologies and improving technical acumen.Project Management: Managed high-quality delivery of technical projects, ensuring technical integrity of merchant integrations. Proven track record of reducing operational costs and enhancing production capacity.Key Achievements:Designed and developed Payarena and Payrena Exchange solutions, collaborating with clients such as Visa, Mastercard, and China Union Pay.Provided consultation on payment optimization, resulting in a 20% increase in customer satisfaction.Led successful implementation of new software systems for top-tier clients, resulting in a 30% reduction in operational costs.Orchestrated management of multiple technical projects, significantly enhancing production capacity.Increased sales revenue by 15% through technical expertise and support to sales teams.I am always eager to connect with like-minded professionals and explore new opportunities to leverage my skills in client support and solutions engineering. Let's connect and discuss how we can collaborate to drive success in the payment solutions industry.