As a Front Desk Agent at W Algarve, I pride myself on delivering service that exceeds expectations, creating unique and personalized experiences for each guest. I embody W’s bold, distinctive approach, ensuring seamless stays and memorable moments. While Marriott’s standards provide a strong foundation, I go beyond by anticipating guest needs and adding personal touches that surprise and delight. My passion for hospitality shines in how I build genuine connections, ensuring every guest feels valued. Representing both W and Marriott, I take responsibility seriously, providing innovative, attentive service while upholding the brands' commitment to excellence and people-first values.

• Managed front desk operations at Quality Hotel Curitiba, overseeing check-in, check-out, group room lists, and VIP guest services.• Provided support to various hotel departments including reservations, events, F&B, and housekeeping.• Utilized extensive knowledge of TOTVS CMNET and Host systems to ensure smooth operations and guest satisfaction.

• Conducted nightly audits, reconciled accounts, analyzed reports, and provided VIP guest services at Hotel Quality Suites Vila Velha.• Supported reservations department, utilized TOTVS CMNET system, and enhanced guest experience through active methodologies.• Collaborated with housekeeping and front desk managers on special event decorations and volunteered to promote hotel services to guests.

• Provided specialized customer service through chat channels for Claro Brasil, analyzing mobile contracts and utilizing systems like Mobile and SAP Portal.• Handled voice contact forms for individuals and businesses of all sizes, ensuring top-notch service delivery.• Developed strong skills in contract analysis, customer service, and system navigation during my time at Claro Brasil.