Macy Jo Brogle-Henson Email and Phone Number

Collect patient paymentsDeposit hospital accounts such as pharmacy, cafeteria/cafe, research program and home healthAssist patients in applying for financial aid through Baptist Health’s financial counseling program

Reviewed clinical notes to verify and determine if a patient qualifies for a home sleep study or in-lab polysomnography based on sleep center policyContacted 25+ various insurance companies to verify eligibility, benefits and submit pre-authorization requests in regards to sleep studies, follow up with patients to discuss and schedulingDiscussed estimates and insurance breakdowns with patients based upon type of study and insurance involvedSolely maintained and implemented new work flow to two patient study workqueSolely created an insurance authorization guideline for each commonly used insurance companyTranscribed internal and external direct referrals for over 30 providersScanned and indexed via EPIC, Rightfax, Adobe PDF, Excel and various online portal systemsManaged and reviewed quality assurance dataAudited sleep technician chart documentation daily

Assessed at-risk patients for sleep apnea, educated and answered patient questions on sleep apnea and sleep disturbancesPrepped and administered at-home sleep studies, read results and prepared referrals for treatment plansCharted patient visits after solely meeting and completing sleep management educational visits with patientsProcessed copayments, patient balances and worked with filing insurance claims and verifying eligibilityWorked directly with 18 physicians, 50+ clinical staff and administrational staff to ensure effective workflow

Initial contact for new and recurring clients via in-office, over-the-phone, e-mail and online portal with a client base of 1500+Point of contact for setup or help with online portal/phone app (Liscio Pro)Participated in firm rebranding and system transition Marketing the firm by sending mail chimp blasts monthly reaching approximately 800 people Creating promotional tools to market the firm Prepare client given documents and assemble approximately 15-25 individual and business tax return per day Electronically file approximately 10 tax returns per dayProcess payments and create invoices via Quickbooks and Quickbooks onlineHandle monthly bookkeeping for three clients, both individual and business, using Quickbooks and Quickbooks OnlineEntered and processed approximately 250 1099s

With the use of PatientNOW: scheduling patient appointments, scanning and filing patient records and consents, processing payments and creating invoicesCreating and filing patient surgery chartsAnalyzing financial reports dailyPlanning, ordering and tracking of spa and skin care inventory. Determine special pricing of productsPosting promotional statuses on Facebook that reaches an average of 1,600 people internationallySending out e-reviews via BirdEye dailyCreating online newsletters via Robly that is sent to 3,500+ recipients Assisting with event coordinating and social media for the Annual Vegas Cosmetic Surgery Symposium

Provided customer service by greeting and getting to know every customerProcessed deposits and withdrawals, cashed checks, closed accounts, created cash advances and cashier’s checks Worked with and balanced a $25,000 drawer daily

Designed promotional tools for informational and event related purposes and updated socialmedia presence

Promoted and educated customers on cosmetics and fragrances for Dolce & Gabbana, Gucci, Lacoste, BOSS and Art of Shaving Visual merchandising and training new vendors Achieved sales goals of at least $150 per hour

Maintained contact with 180+ clients, processed at least 10 payments per day, created name-tags and designed promotional tools for the Spring Career Fair  Planned Etiquette Dinner along with contacting combined 20+ sponsors and student organizations. Booked venue, created event layout and organized event details including: budgeting, production, staging, seating, electric and tables for a 95+ attendee dinner Managed social media sites including Twitter, Facebook and Career Fair Plus App while also creating informational and entertainment video content Recorded public service announcement as a public radio commercial reaching 20 counties and was interviewed on MSU News

Promoted the business by designing promotional tools, writing news releases, created an on-going ROPE plan, event planning and managing client relationship programming by creating an online newsletter. Helped film and edit informational videos and create social media content.

Lifeguard: Duties included watching patrons in and out of the water, conducted swim tests for children 10 years and younger, certified and weekly training in lifeguarding/CPR/AED/OXYGEN. Cleaning closing duties.Front Desk: Duties included checking people in through a computer system, cashier duties, answering phones, giving tours and solving client issues. Handled a $20,000 cash drawer.Coach: Instructor of gymnastics, cheerleading, swim lessons and Mommy & Me swim from ages 0-12. Taught children in tumbling, flexibility, basic cheer routines and knowledge, basic and advanced swim techniques, Mommy & Me swim techniques, all along with games and teaching the YMCA Characteristics as well.Party Host: set up picnic tables with decorations provided by the party guests, provided help with anything needed, supervised activities and took down decorations at end.