Tim Henson Email & Phone Number

Charlotte, Nc, Us

Scope of duties consisted of riving end-to-end execution of a group of programs within the overall program, leading a team of delivery leads who coordinate the overall work efforts related to core Life & Specialty Servicing initiatives.* Responsible for the planning, coordinating, and delivery of defined deliverables for a larger program which requires engagement from teams across multiple organizations, including adherence to Program Management Enterprise Change Guidelines.* Manages financials for the portfolio / programs, manage the resource planning, facilitate sync points between business and technology leaders across multiple organizations and assists with resource planning for the program.* Responsible for ensuring execution and delivery meets the client’s expectations in terms of the target outcomes, timeline, cost.

Charlotte, Nc, Us

Vice President, Senior Program Manager / Sr. Delivery Lead (Charlotte, North Carolina): Scope of duties consisted of rives, facilitates, and tracks planning and execution activities within the scope of their programs/projects. Responsible for ensuring plans exist and are executed in accordance with the shared operation model multi-generational plan, to ensure shared tools are in place for the respective practices and supporting process areas. Tracks and ensures technology related deliverables are delivered on time and fit for purpose.* Responsible for the planning, coordinating, and delivery of defined deliverables for a larger program which requires engagement from teams across multiple organizations, including adherence to Program Management Enterprise Change Guidelines.* Manages financials for the program, assist with resource planning, facilitate sync points between business and technology leaders across multiple organizations and assists with resource planning for the program.* Responsible for ensuring execution and delivery meets the client’s expectations in terms of the target outcomes, timeline, cost.

Charlotte, Nc, Us

Vice President, Senior Project Manager / Delivery Lead (Charlotte, North Carolina): Scope of duties consisted of preparing and managing project scope and project financials for Consumer Credit Assistance and Complaints initiatives for $45MM portfolio. * Handpicked by Senior Vice President or CCAC team to lead two new initiatives: new merchant servicing platform and Workflow Simplification across the Enterprise. Spearheaded risk mitigation planning for budget, testing, performance, and defect management successfully turning project around with strong collaboration with stakeholders, product owner, SCRUM Master, development team and cross-functional tech teams across multiple trains.* Performed the duties of a Senior Project Manager / Delivery Lead defining work break down structure, enterprise change control / PMO adherence, stakeholder management, release / implementation management, and testing / defect management.* Provided onboarding for new delivery leads with training, mentoring and oversight responsibilities. Provided oversight to several digital, collections, and recovery initiatives.

France, Fr

Senior Project Manager (2010-Current-Charlotte, North Carolina) – Scope of duties consisted of preparing and managing project scope, timeline and budget / expenses for a $5 million Collections and Recovery initiative across 20+ applications and 10 different Tech Teams for Bank of America. ►  Handpicked by Senior Vice President of PMO / Agile team to lead the turnaround effort of the initiative for delivery alternatives for Consumer and Small business delinquent customer to make a one-time payment. Bridge between business and tech teams expanding across On-Line Banking, Mobile, Payments, and Collections and Recovery organizations.►  Performed the duties of a Senior Project Manager defining work break down structure, enterprise change control / PMO adherence, stakeholder management, release / implementation management, and testing / defect management for $5 million project with over 55 thousand project hours.►  Spearheaded risk mitigation planning for budget, testing, performance, and defect management successfully turning project around with strong collaboration with stakeholders, product owner, SCRUM Master, development team and cross-functional tech teams across multiple trains.

Austin, Texas, Us

Head of PMO (2013-2018-San Jose, California) – Scope of duties consisted of preparing and managing a $225 million annual budget designed to align with a multi-year strategic plan for a global organization with than 4,500 IT employees.►  As the liaison between IT and engineering, defined the vision and managed the implementation of Planview in 6 weeks, which ultimately integrated 30 design centers, 15 IT functions, 3,500 engineers and recovered more than $10 million from customers. ►  On special assignment from CIO, led the program management effort to replaced legacy phone systems (PBX) across 10 sites, replaced end-of-life network switches for 50 sites, and managed the logistics of shipping from US through customs to 10 different countries managing and allocating resources, identifying and mitigating risks, and establishing and monitoring. This required delivery of product from US to multi-countries and it was first time Flex had attempted delivery within such a model, resolving risks and conflict across customs and tax organizations. ►  Led the PMO and Vendor Relations for Flex IT and crafted deals and contracts affording minimal price increases over 3-5 years, instituting permanent cost savings, and provided convenient contract exits that mitigated $75M in cost avoidance.

Austin, Texas, Us

Head of Americas IT (2011-2013-Austin, Texas) – Primary duties focused on managing the day-to-day IT operations for 25 locations, including product management, data center management, LAN, development, greenfield startups, and customer integrations for Apple, Cisco, Microsoft, Motorola just to name a few.►  Successfully addressed a software design error that prevented shipping products to top revenue customer Cisco ($2 billion revenue) by spearheading a globally-based 75-resource SWAT team that identified root-causes, redesigned, developed and implemented the new solution sharing lessons with other locations scheduled to implement, thereby avoiding a repeat of the same problem.►  Architected and implemented new software development lifecycle (SDLC), agile development, release management, roadmaps, upgrades, and migrations to manage of Baan V, Oracle ERP, SAP, Manufacturing Execution Systems, Payroll, and Kronos products.►  Managing a turnaround situation, culturally transformed operations model from a site/silo centric focus to a shared services model directly focused on business priorities that saved $7 million annually in IT operations costs, achieved on-time delivery improvement from 34% to 92%, and increased customer satisfaction rating while recovering $10 million for IT investments.

Austin, Texas, Us

Head of ERP Deployments (2009-2011-Charlotte, North Carolina) – Responsible for developing and implementing a world-class, fully scalable deployment organization that met/exceeded client business requirements by delivering innovative solutions. Led staff of 150 indirect/10 direct located across the Americas, Asia, and Europe and managed $25 million P&L.►  As liaison between IT and business, managed the portfolio of projects aligning to prioritized organization requirements which included green-field startups, new customer business models, mergers and acquisitions, and ERP conversions. Streamlined processes enabling the successful increasing of through-put by 30% while raising customer satisfaction to 95%.►  Baan deployment was off track after 3 years and 90K hours of development. Taking charge as Program Manager, reorganized team and established a working model with 10 different workstreams, recruited onsite senior project manager and other key positions. ►  The large-scale global ERP deployment also included shop floor control and engineering systems with high revenue and profit sites, in China, Malaysia, Brazil, Mexico, Europe, and U.S. Managed 150 solution experts consulting on global ERP and manufacturing execution systems (MES) supporting customer integration, legacy application sunsets, and greenfield startups. Designed and delivered innovative solutions to satisfy customer requirements.

Austin, Texas, Us

Head of PMO (2007-2009-Charlotte, North Carolina) – Charged with starting-up the PMO and authored Flex’s IT project delivery methodology, trained 450 PM’s world-wide, established methodology as core culture and common language. As a result of changes IT projects were delivered via this method for 10 years now with on-time and in-budget 90%+.►  As Product Owner, defined vision for a project management system, designing, deployed to all 15 IT functions and executing a balanced matrix and distributed PMO model. Company delivers more than 90% of all IT projects on time and within budget since successful roll-out of new IT project delivery methodology in 2008 and its initial 60% on-time delivery improvement that included training 450 PM’s worldwide using Agile methods to provide monthly releases.►  Instituting Cost Conservation Measures, as Program Manager led a derailed Flex/Solectron integration strategy that included guiding a $12 billion acquisition, integration, and accelerated ERP conversion into Flex mission-critical systems, network and infrastructure, and in-sourced from IBM/Infosys turning program around to be on-time for day 1 activities. Produced year 1 net savings of $40 million after hiring 150 employees in India, transferring the services, and establishing a wide-array of processes.►  Maintained a monthly 95% performance average for on-time and within-budget project delivery by implementing world-class project management practices and initiating a weekly review process with CIO. Established the methodology as part of the core culture and common language and trained 450 PM’s worldwide.

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Coursework Toward Bachelor Of Science (B.S.) In Computer Science

Coursework Toward Associate Of Science (A.S.) In Drafting And Design

Coursework Toward Bachelor Of Arts (B.A.) In Christian Studies