Chris Garner Adams Email & Phone Number

Dedicated manager with 3+ years of experience in diverse project oversight. Proven record in enhancing team performance, implementing process improvements, and adept at guiding teams, fostering collaboration, and delivering projects within scope and schedule, ensuring customer satisfaction. Committed to utilizing data for strategic decision-making.

Listed skills include Video, Video Production, Broadcast, Video Editing, and 13 others.

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  Transport Operations Manager

  National Express Ltd

  Sep 2022 - Present - Greater London, England, United Kingdom

  ▸ Operational ManagementEnsure all transportation operations are carried out in an efficient, cost-effective manner.Enhance operational management systems, processes, and best practices within the fleet operation.Maintain and manage transportation activity databases to ensure accuracy and efficiency.Ensure compliance with all legal requirements and contractual Service Level Agreements.Formulate strategic and operational objectives to improve service delivery.▸ Financial ManagementAnalyze operational data to enhance profitability and performance.Oversee and manage budgets and forecasts related to transportation operations.Implement and monitor quality controls and key performance indicators (KPIs) for transportation services.▸ Team ManagementRecruit, train, and supervise transportation staff to maintain high standards of performance.Develop strategies to enhance customer service quality and ensure seamless service delivery.Review and maintain daily Operations Supervisor Handover Logs to ensure clear, concise, and comprehensive shift handovers.▸ Customer ServiceProactively manage service interruptions to minimize customer inconvenience and ensure timely communication of developments and plans.Oversee the driver dispatching process, ensuring optimal coordination of vehicles and drivers to meet customer requirements.▸ Uphold and enforce uncompromised standards for service and passenger safety.