Henz Williamz Email & Phone Number

Balikpapan, Id

Kota Tangerang, Banten, Indonesia

Handle and monitor complaints & requests from a tenant, including fit-out requests.• Carry out and monitor until handover, including preparing invitation letters, checking the unit condition, and contacting the unit owner.• Prepare tenant relation monthly reports, including fit-out activity and tenant move-in/out.• Operate as a liaison between tenants and/or owners, ensuring good lines of communications are being maintained at all times in order to build a comfortable neighborhood.• Assist in inspecting tenant space, common areas, base building areas, and grounds to ensure a high level of maintenance.• Supervise and responsible marketing communication, leasing & retail, event & promotion, customer service & help desk agent, parking management, facility management, Security, House Keeping, Pest Control, Landscaping & tenant relation.• Handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements.• Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall.

Indonesia

• Supervise and provide guidance to all the work of the tenant relation staff.• Receive and follow up complaints from customer to be solved with good coordination with related department.• Handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements.• Develop clear understanding about sales/turnover for shopping mall tenants. Collect tenant sales reports in timely manner for management reporting and decision-making.• Perform annual review of retailer performance. In consultation with mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation• Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall.• Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required• Keeping the facilities of customer in order to remain properly.• Prepare and distribute of customer activity report.• Oversee our customer service team. • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service. • Create and implement an effective customer loyalty program with marketing communication team. • Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers business activity and pleasant shopping environment for customers.• Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.

Indonesia

Fashion & Beauty tutorial contributor photography & writer at newspaper & free magazine

Jakarta, Surabaya & Balikpapan

Training & Teaching professional Make Up & Grooming

Jakarta, Indonesia

• Handle and monitor complaints & requests from a tenant, including fit-out requests.• Carry out and monitor until handover, including preparing invitation letters, checking the unit condition, and contacting the unit owner.• Prepare tenant relation monthly reports, including fit-out activity and tenant move-in/out.• Operate as a liaison between tenants and/or owners, ensuring good lines of communications are being maintained at all times in order to build a comfortable neighborhood.• Assist in inspecting tenant space, common areas, base building areas, and grounds to ensure a high level of maintenance.• Supervise and responsible marketing communication, leasing & retail, event & promotion, customer service & help desk agent, parking management, facility management & tenant relation.

East Java Province, Indonesia

• Maintaining store administration and Operations by initiating, coordinating, enforcing and ensuring compliance of Company policies and procedures.• Promote and monitor quality of service among staff through training and by acting as a positive role model.• Be personally available to all customers to communicate, identify their needs and address their questions or concerns.• Responsible to formulate the revenue, expense and profit goals for the store in conjunction with Brand Manager.• Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses for short and long term success.• Make staff aware of sales targets and take necessary action to lower expenses if sales targets are not being met. • Motivate employees regularly so that each person contributes to the productivity of the store and recognize outstanding performance and service.• Assist the Visual Merchandiser in developing a merchandising plan each season that enhances product presentation and makes the store an easy place to shop.• Maintain safe working conditions for employees and customers. Resolve safety concerns quickly.• Ensure store security from internal and external theft.• Create standard grooming to operational staff.

Indonesia

• Manage a team within a department in doing opening preparation and handling the first H&M store in Balikpapan. Team Pre Opening H&M Pentacity Balikpapan, Team Pre Opening H&M Kids Galaxy Surabaya & Team Pre Opening H&M Tunjungan Plaza Surabaya.• Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.• Organizes and distributes the work of the staff, sets priorities, sets deadline and keeps an overview of the tasks to be accomplished as expected. • Takes action within department to maximize sales through joint operational and commercial focus to obtain a highest level of profitability.• Ensures garment presentation, garment level and visual standards within the department are presented according to the commerciality by highlighting the right garment in the right spot, and also according to the guidelines ( Department book, Seasonal book,Shop info, Sales Report ).• Gives feedback to merchandiser on the type of garments& Accessories that sell, the size availability within the department, customer profile in one particular store, display effectiveness etc.• Effectively schedules the staff within the department according to the needs.• Handling Ladies & Kids Department.• Create standard grooming to operational staff. • Side Duty as Training Responsible At H&M Surabaya.• Responsible For indoor display, Styling & dressing Mannequins.• Responsible for Window display, Styling & dressing Mannequins• Responsible floor planning layout for stores activity.

Cgv Cinemas Kalimantan Timur Area

General Manager operational at site ( Projectionist operator movie, material movie, F&B, finance, ME, cleaner, Security, IT, Purchasing, Marketing & Admin ) , Strategic Planning, Analisa Market, coaching, training & make sure all operation must be running well.

Jakarta & Bali

Responsible for maintaining communication with “public”, which consist of guests, media, local community leaders, identifies the policies and procedures of an individual or an organization with the public interest and plans and executes a program of action to earn public understanding and acceptance of the property. Represented image & reputation of hotel I report directly to the General Manager, involved in any aspect of marketing and coordinate activities of Sales & FB Department

East Java

Balikpapan

Handling MICE, Social & Wedding Event

Indonesia

Personal Assistant to CEO

Greater Jakarta Area, Indonesia

Face Art Embroidery

Beauty Art Make Up, Fashion & Photo Make Up

Bachelor'S Degree, Mass Communication/Media Studies

Event Management

Event Planning & Management

Bachelor'S Degree, Business/Managerial Economics