Heather Peterson Email and Phone Number
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Above my desk, there's a framed print. It says: "Office [noun] / def. the place you go to relax after a stressful night at home."While this is obviously meant to be funny, it does have that grain of truth. Solving problems, unraveling webs of data and mazes of problems, learning alongside my colleagues, and finding innovative solutions is where I find my stride. I love moving the puzzle pieces around to find the most efficient way to operate and engage, investigate available technologies to improve processes, and plan for our future programs and projects. I like to get my hands dirty. I like to go down black holes lined with data and emerge alight with new solutions and ideas. I relish hearing complaints and frustrations because at their core there is a problem to solve, and different perspectives to consider. People are the "why" at the foundation of everything I do. My enthusiasm for improving team efficiency often earns me playful jests, but I wear them as badges of honor. Because at the heart of it all, it's about empowering the organization and our volunteers to thrive. Without them, our non-profit would (literally) just be empty ships. People matter. When I'm not at work, you can probably find me trying a new recipe - perhaps while sipping cabernet sauvignon, making some arguably lame puns, walking really far, or taking a nap.Abilities: Visualizing solutions to complex problems; Adapting cross-culturally and navigating unfamiliar territories; organizational design and building teams; Storytelling through data and information; articulating ideas and implementing. StrengthsFinder® Top Five: 1. Deliberative, 2. Relator, 3. Ideation, 4. Intellection, 5. ConnectednessPersonality: Myers-Briggs Type Indicator®: INFJ; Enneagram®: Type 4 with a 5 wing; DiSC® I/S/CExperience: Associate’s in Business Administration; Bachelor’s in Human Resources Development, Minor in Psychology. Certifications in Leading Diversity in the Workplace, Strategic HR Leadership, and Lean Six Sigma. 17+ years at a global NGO; 20 countries travelled.
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Program Manager - Field Service ReadinessMercy Ships Jul 2024 - PresentLindale, UsResponsible for orchestrating the comprehensive preparation of our fleet for field service. This role entails strategic planning, execution of developed systems for readiness tracking, and proactive coordination across various departments. In addition, the Program Manager serves as a centralized planning function, playing a pivotal role in fostering collaboration among cross-functional teams, streamlining communication channels, and implementing continuous improvement initiatives. This includes identifying and addressing potential bottlenecks in the field service readiness process and implementing solutions to enhance efficiency. The Program Manager will ensure that all preparatory activities align with organizational goals and the specific needs of field service locations, maintaining our fleet at the forefront of service excellence.
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Business AnalystMercy Ships Apr 2024 - Aug 2024Lindale, Us
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Director Of Talent Acquisition & EngagementMercy Ships Feb 2023 - Apr 2024Lindale, UsVolunteer Talent Acquisition | Employee Talent Acquisition | Engagement & Care | Staffing Partnerships | Strategic Workforce Planning | Employer BrandingTranslate vision into strategic goals, tactical operations, and supportive behaviors.Responsible for global talent acquisition, CSR partnerships, workforce planning, talent branding, communication, volunteer experience, and internal & external engagement.Support the global sourcing team with the implementation of standardized sourcing and recruiting strategies to provide an internationally consistent and locally relevant candidate experience.Promote data-driven decision-making and strategy within talent acquisition teams. Stand up team post-organizational restructuring with 400% growth rate within a two-month period; training, development of skills and competencies, and team-building & inclusion.Accurately forecast 5-year talent demand plan by collaborating with organizational leaders and projecting expected program scope changes and planned project ramifications against headcount and financial constraints & goals.Collaborate with marketing and branding teams to develop effective global media strategies for volunteer awareness & engagement campaigns.
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Human Resources ConsultantMercy Ships Jan 2022 - Apr 2024Lindale, Us
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Interim Director Of Global RecruitmentMercy Ships Jul 2022 - Mar 2023Lindale, UsLeading an international team of recruiters seeking to engage a global pool of potential volunteers to serve on board our hospital ships.
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Senior Director Of Talent AcquisitionMercy Ships Feb 2020 - Jan 2022Lindale, UsManaged and volunteer life cycle by cultivating talent acquisition partnerships and CSR initiatives across North America, Europe, and Africa while maintaining GDPR and privacy compliance, and designed policies for efficient & effective attraction, selection, and attrition. • Analyzed key metrics to foster a culture of data-driven recruitment and strategized a full-cycle recruiting and hiring for Global Recruitment and Staffing• Collaborated with Analysts to design and accurately forecast demand planning for international teams, ship-board resources and management within 17 international markets for smooth operations• Strategized IT projects to streamline volunteer journey and applications, lead and data collection and engagement campaigns • Conducted best practice audits, coaching and training for a team of 70 to ensure volunteer journey engagement is internationally consistent, yet locally relevant• Analyzed data collected through feedback surveys and implemented policies reducing barriers to entry, increasing volunteer retention by 20% • Led Diversity and Inclusion taskforce and provided insights and recommendations to board leadership on employee relations, global participation, and training initiatives
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Director Of StaffingMercy Ships Feb 2016 - Jan 2020Lindale, UsLed global coordination of HR colleagues and oversaw talent management of all crew for the hospital shipsExecuted HR programs and processes across multiple entities including the implementation of incentive plan, performance management differentiation, employee classification redesign and talent managementManaged a team of 30 professionals and reduced time to hire by 30% by redesigning the resource framework and created an integral value stream to address gaps in the talent acquisition processDeveloped and maintained KPIs to assess the performance of the global team and managed the delivery of HR programs and services in the areas of staffing, employee relations, performance management and trainingManaged corporate volunteer partnerships & contract labor and created staffing plans to maximize impact of in-country programsSupported culture change initiatives and established key communication strategies for events impacting members of the teamDeveloped and documented new hire training plans and manuals to ensure level four learning
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General & Technical Staffing ManagerMercy Ships Jul 2013 - Jan 2016Lindale, Us• Oversee application processing and suitable placement of all deck, engineering, and operational positions on board the hospital ship• Recruit, screen, interview, and staff positions with collaboration with hiring managers • Ensure all candidates are qualified and maintain up-to-date understanding of STCW and IMO regulations and requirements for ship-board staffing• Oversee on boarding process• Off boarding and alumni follow-up care• Accurately forecast staffing needs and collaborate with recruiters
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Placement FacilitatorMercy Ships Apr 2012 - Jul 2013Lindale, Us• Process applications for hiring and placement of volunteers • Facilitate review process with hiring managers• Coordinate travel arrangements and immigration documentation
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Administrative AssistantMercy Ships Feb 2009 - Apr 2012Lindale, Us• Create flowcharts for all HR processes • Update volunteer webpages and create guidebook for volunteers• Return e-mails and phone calls from potential volunteers• Create verification of employment letters• Schedule appointments for HR Manager and maintain schedule• Prepare and participate in on boarding orientations, coordinated local volunteers
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Donor Services ClerkMercy Ships Dec 2005 - Nov 2008Lindale, Us• Open and sort incoming mail • Process all donations through Accounts Payable• Post receipts to all donors
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Placement FacilitatorMercy Ships, M/V Anastasis 2007 - 2007Responsible for processing applications for hiring and placement of volunteers amidst the company, securing housing for volunteers, and coordinating travel arrangements and immigration paperwork.
Heather Peterson Skills
Heather Peterson Education Details
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University Of Texas At TylerHuman Resources Development -
Tyler Junior CollegeGeneral
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Rice BusinessLeading Diversity
Frequently Asked Questions about Heather Peterson
What company does Heather Peterson work for?
Heather Peterson works for Mercy Ships
What is Heather Peterson's role at the current company?
Heather Peterson's current role is Ready to make a difference? Come join us at Mercy Ships!.
What is Heather Peterson's email address?
Heather Peterson's email address is he****@****ail.com
What is Heather Peterson's direct phone number?
Heather Peterson's direct phone number is +190393*****
What schools did Heather Peterson attend?
Heather Peterson attended University Of Texas At Tyler, Tyler Junior College, Rice Business.
What are some of Heather Peterson's interests?
Heather Peterson has interest in Web Development And Coding, Reading, Further Education, Swimming, Travel.
What skills is Heather Peterson known for?
Heather Peterson has skills like Fundraising, Nonprofits, Management, Volunteer Management, Teamwork, Public Speaking, Microsoft Office, Event Planning, Team Building, Organizational Development, Leadership Development, Strategic Planning.
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