Thomas Her Email & Phone Number

United States

Provide onsite troubleshooting of WAN/LAN, TCP/IP, Firewalls, Switches, Workstations, servers, and printers Configure and update WAN/LAN, VPN, and VPN tunnels on Watchguard firewalls Configure and deploy network switches, firewalls, and wireless access points Setup and deploy laptops, desktops, and tablets Troubleshoot, repair, or replace hardware components for laptops and desktops

Renton

· Provide first line of defense for all trouble shooting of hardware and software’s used by Kaiser Permanente· Provide support for windows 10 Migration for 10,000 Kaiser Permeate Washington employees· Average 41 calls per day with an average handle time of 6 minutes and an 80% first call resolution supporting over 10,000 KP Washington employee’s · Provide detailed notes and troubleshooting steps in Service Now tickets for future references and follow ups· Use… Show more · Provide first line of defense for all trouble shooting of hardware and software’s used by Kaiser Permanente· Provide support for windows 10 Migration for 10,000 Kaiser Permeate Washington employees· Average 41 calls per day with an average handle time of 6 minutes and an 80% first call resolution supporting over 10,000 KP Washington employee’s · Provide detailed notes and troubleshooting steps in Service Now tickets for future references and follow ups· Use Active Directory tool to reset, unlock, add, and remove AD groups from user accounts Show less

Redmond, Washington

Create queries that Identify usage and monitor the health of the database by examining over 500,000 queries that pass through the database monthlyCreated an inventory list, which consists of 700 lines of data on Excel and contain information to re-create the Datawarehouse and to identify objects that need to be retired or expandedCreate reports on Power bi to visualize usage, latency, and health of the database on a granular level by identifying the success, failure, and… Show more Create queries that Identify usage and monitor the health of the database by examining over 500,000 queries that pass through the database monthlyCreated an inventory list, which consists of 700 lines of data on Excel and contain information to re-create the Datawarehouse and to identify objects that need to be retired or expandedCreate reports on Power bi to visualize usage, latency, and health of the database on a granular level by identifying the success, failure, and cancelation of 500,000 queries Show less

Lead a team of 4 to maintain efficacy with a consistent flow of orders and to ensure 100% customer satisfactionManage 50+ orders per shift, ensuring every order is made within 15-25 minutes with a 95% accuracyManage inventory and create menu based off available ingredientsTrain all new hires in restaurant operations

Managed a team of 5 to coordinate and plan weekly bible studies and 1 fellowship event per month with an average of 15 youth members for each eventAttended quarterly meetings to present, maintained a $2000.00 and youth group ideas for the quarterReached out to the community to organize volunteer work including outreach, soup kitchen, donation, and clothing drive