Herag Haleblian Email & Phone Number

Pasadena, Ca, Us

Provided multi-faceted leadership on a large Advanced Metering Infrastructure (AMI) initiative for a large utility. o Established and led the team responsible for developing strategies and capabilities to drive conservation; such as developing online tools, customer threshold alerts, a mobile presence, etc.o Developed the strategic approach and pilot program for a potential Home Area Network (HAN) commercialization opportunity related to the AMI implementation.o Assisted in the development the overall program office management (PMO) and the governance approach; Performed the role of systems integrator in driving our integration issues including security approach and architectural design.o Consulted in developing post deployment organizational structure to enable Operational and Analytics capabilities.Managed the effort to successfully implement and operationalize multiple Customer Contact Center analytics tools – Speech Analytics (Nexidia) and Channel Analytics (ClickFox) – in support of initiative to move 50% of utility customer contacts to self-service channels. Managed the implementation of a Call Center Performance Management System (Merced).Led the Business Process effort for gas utility’s strategic enhancement of field systems in preparation of Advanced Metering implementation.Led the effort to develop the Business Process Design of a PUC mandated extension of the Utility’s Gas Retailing business. Managed Wireless Order Dispatch project from proof of concept phase, business case approval process, vendor selection and contract development, system development and detailed deployment plan for initiative that saved the utility in excess of $20 MillionManaged $9.9M strategic technology implementation of mission-critical desktop hardware and software. Led deployment activities to 105 company locations.

Los Angeles, Ca, Us

NeuroTalent Works is a non-profit organization dedicated to transitioning gifted individuals on the Autism spectrum into valuable talent for corporations. ​Our mission is to significantly transform the lives of these adults by removing obstacles and providing opportunities for meaningful and gainful employment.​We believe many adults with Autism Spectrum Disorder are uniquely gifted, educated and qualified for meaningful employment but are marginalized unnecessarily due to certain barriers that can be overcome. We aim to be the bridge that connects this divide - developing essential talent for corporations by leveraging the unique gifts of adults on the autism spectrum and creating a neurodiverse workplace.

Los Angeles, Ca, Us

Part Time Lecturer - ISE515 Project Management course in the Daniel J. Epstein Department of Industrial & Systems Engineering at Viterbi School of Engineering

Carson, California, Us

Professor of Operation Management course at College of Business Administration and Public Policy

Yerevan, Am

Professor for the following courses during sabbatical year:- Project Management- General Management- Organizational BehaviorAlso, developed and taught two courses for the extension program for industry professionals.- Project Management- Effective Business Communication

Dublin 2, Ie

Senior Manager working within the Resources-Utility Market Unit. Project manager for multiple, long-term, complex projects. Experience in Customer Relationship Management, Wireless Dispatch and other applications.Key member of the eBusiness Strategy project to refine a Utility startup’s future vision and strategy. Identified the high-level operating model (business capabilities as well as technical architecture) necessary to support the vision and strategy.Managed project to build eCRM capabilities for the Utility startup.o Customer self service and contact managemento Inbound Email diagnostic & management; Outbound marketingo Workflow management and Knowledge Base functionality. Integrated eCRM applications with legacy custom applications using Vitria eAI software.Project Manager for the Customer Information Systems at two major Utility clients. Responsible for the development and implementation of component based client/server systems that enabled the Utilities prepare for industry deregulation. Served as Production Test Manager, Technical Architecture lead and Configuration Manager.Project Manager for the Call Center Technologies project. Automated business functions through the IVR, and developed Screen Pop and Call Transfer functionality using CTI.Led the Technical Architecture team for a Retail startup’s Sourcing Private Marketplace. Technical Manager of the Wireless Field Order Dispatch project for a major Utility that integrated the Customer system with the Field system using wireless technology (MDSI Advantex application, MQSeries for integration and BellSouth wireless network). Developed and managed a Usability Study for the CIS online system.Performed Database modeling, and physical implementation of the model for a Financial Portfolio system for a major financial institution.

Milwaukee, Wi, Us

Developed a tool to perform 'Requirements Analysis and Traceability' for the Global Positioning Satellites (GPS) proposal.Coordinated major Design Review meetings with Government personnel.Solved 'flight-critical' issues and wrote Change Requests for the Space Shuttle maintenance system. Supported Space Shuttle flights from the Space Center.

Mba, Finance, General

Bsee, Electrical Engineering