High-energy professional with a background in customer service well-suited to the position of Call Center Representative. Friendly and outgoing with a knack for making others feel comfortable and de-escalating tense situations. In-depth understanding of sales techniques gained through academic coursework and work experience.SUMMARY OF QUALIFICATIONS• Proven work experience as a CSR.• Excellent communication and leadership skills.• Organizational and time-management skills.• Good PC skills, including MS Excel.• Decision-making skills.• Conflict Resolution.• Team Player.PERSONAL ACHIEVEMENTS• Graduated with honors in Primary, Junior & Senior High School• Received awards upon winning and participating extracurricular school activities• Handurawan Eskaparte Tres Champion (Vlogging) • Professional modeling certificates