As the founder and managing director of AZenith ICT Solutions, I leverage extensive experience in IT and telecommunications to provide innovative ICT solutions. With a profound commitment to digital transformation, I guide our team in developing and implementing strategic solutions that empower businesses to thrive in a connected world. Our focus ranges from enhancing cyber security to optimizing network performance, ensuring our clients receive robust and scalable solutions. Passionate about fostering a culture of technological excellence, I drive our mission to deliver cutting-edge solutions that redefine industry standards.

• Assisting in teaching DevOps methodologies and CI/CD pipelines to new students, drawing upon my recent graduation and comprehensive understanding of the subject matter.• Employing practical knowledge of Git, GitHub, Maven, Jenkins, Docker, Kubernetes, AWS, Puppet, Ansible, Selenium, and Nagios to facilitate collaborative and immersive learning experiences.• Guiding students through Agile project management using frameworks such as Scrum and Kanban.

• Retained existing clients and developed 20+ new accounts by extending high quality and efficient support service.• Configured hardware, devices, and software to set up workstations for employees.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks by managing invoices, systems configuration, and upgrades.• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Monitored systems in operation and input commands to troubleshoot areas.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Contributed to AI model training through detailed data annotation.

- Delivered comprehensive IT support, fostering strong customer relationships and resolving complex technical issues.

• Created user accounts for new employees, imaged and deployed hardware; retrieved hardware at the end of an employee's tenure. • Created and maintained computer images using specialized tools for Windows, macOS and iOS environments.• Respond to end-user support requests via phone, email, and in-person• Diagnose and resolve desktop and laptop hardware and software issues, including operating system, application, and printing problems• Provide remote support using remote desktop tools and assist with network connectivity issues• Collaborate with cross-functional teams to resolve technical issues and maintain the technical infrastructure• Updated documentation such as technical manuals and equipment maintenance records.

• Configured hardware, devices, and software to set up workstations for employees.• Provided Tier 1 IT support to non-technical internal users through desk side support services.• Trained and supported end-users with software, hardware and network standards and use processes.• Provided 24/7 technical support for critical situations.