Herb Bennett Email & Phone Number

Herb Bennett is a Director of Field Operations at Cox Communications.

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  Director Of Field Operations

  Cox Communications

  Feb 2008 - Present - Baton Rouge, Louisiana Area

  Lead 131 Cox technicians, 2 managers, 15 supervisors and 4 contracting companies with 54 techs that serve the Baton Rouge and Acadiana areas of Louisiana. Cox techs work from 10 different locations.Collaborated with Network and Engineering teams to reduce trouble calls by 3520 Year over Year through April, resulting in an annual cost savings of approximately $894k.Responsibile for the preparation and administration of an annual expense budget of $35M, plus the capital budget for Field Operations.Familiar with Net Promoter System to improve customer loyalty.Point of Contact for Field Service to coordinate storm recovery efforts with other departments for Gustav 2008, TS Lee 2011 and Issac 2012.Worked with IT to develop and implement a system to improve accuracy of points being allocated to install work orders, which resulted in better customer satisfaction and efficient use of resources.Top selling Field Service team for all of Cox.