Herb Harmon Email & Phone Number

Northville, Michigan, United States

• Went above and beyond pre-determined manager expectations, provided exemplary customerservice with a focus on personalized communication, maintained station safety compliance standards,worked quickly and efficiently.
• Gained interpersonal communication skills through working with customers, and interacting with ourregular customers daily

Farmington, Michigan, United States

• Operated multiple attractions such as go karts, bumper cars, trampoline park, and laser tag
• Troubleshot arcade machines machines that were prone to mechanical issues and maintainedmachines to ensure they were in proper working order
• Provided arcade services for customers to ensure their overall experience at the arcade was pleasantto help overall drive increase in re-occurring customers
• Prioritized customer support when customers were unhappy or unable to receive the goods theypurchased

Detroit, Michigan, United States

• Helped drive campus-wide upgrades to migrate applications and data from on-premises servers tocloud hosted alternative. This upgrade delt with critical campus systems like HR, Billing, Registrar etc.
• Functioned as computer repair specialist on campus; Troubleshot technical hardware issues (i.e.,replaced computer components, rebuilding components etc.)
• Pushed through campus-wide software security initiatives across all departments to ensure employeesoftware parity, consistently secure employee machines and avoid large scale security breeches
• Migrated employees from the deprecated on-prem-based thick client setup, and onboarded themonto to the new cloud-hosted applications
• Acted as domain expect in Microsoft office products as an on-site SME certified to provide assistanceacross the O365 product line.