Herbert Deleonio Email & Phone Number

Philippines

Philippines

Manila, National Capital Region, Philippines

- Acted as a technical authority, providing expertise to both team members and clients.- Responded to common requests for support using information from knowledge systems to enable resolution and promptly escalates unresolved incidents or requests as appropriate- Troubleshot problems and providing advice on the appropriate action.- Logged incoming client.

Manila, National Capital Region, Philippines

- Dealt with user's technical issues and service requests with the view to resolve at first contact by providing a high level of customer services to internal and external customer.- Provided proactive incident management and kept the customer updated with progress of their reported incidents agreed with Service Level Agreement.- Analyzed customer's.

Mandaluyong, National Capital Region, Philippines

- Diagnosed and resolved a range of software, hardware and connectivity issues while delivering technical training on hardware/software to end-users.- Managed the service request for software upgrades/installations ensuring minimum impact to users. - Worked with colleagues and supervisors to ensure smooth communication and escalation flow during major.