Alex Hitchens Email and Phone Number

• Responsible for 3 Active Directory 2008 R2 Forests with 4 Domains holding over 2000 total users.• Build, test, implement, and document varies tasks such as: Dynamic Host Configuration Protocol (DHCP) scopes, external and internal Domain Name System (DNS) namespaces, Group Policies Objects (GPOs), Active Directory Federated Services (ADFS) servers providing Single Sign On (SSO) for some web-based applications, File and Print Services, Distributed File System Replication (DFSR) for 29… Show more • Responsible for 3 Active Directory 2008 R2 Forests with 4 Domains holding over 2000 total users.• Build, test, implement, and document varies tasks such as: Dynamic Host Configuration Protocol (DHCP) scopes, external and internal Domain Name System (DNS) namespaces, Group Policies Objects (GPOs), Active Directory Federated Services (ADFS) servers providing Single Sign On (SSO) for some web-based applications, File and Print Services, Distributed File System Replication (DFSR) for 29 remote offices, Public Key Infrastructure (PKI) using both Root and Intermediate Certificate Authorities (CAs).• Share administration of a Citrix XenApp 6.5 environment using Provisioning Services, Storefront, and Web Interface. • Share maintenance of 2 NetScalers for load balancing and gateway access for the XenApp environment.• Share management of a VMware 5.5 environment which includes: Creating, deleting, migrating, and managing 67+ Virtual Machines (VMs) and resources under 9 hosts in 2 clusters. • Other VMware tasks performed include working directly with the ESXi hosts to troubleshoot issues including but not limited to: corrupted VMs, resource contention, storage issues, time configuration problems, configuring resource reservations, enabling/disabling Secure Shell (SSH), checking Input/Output Operations Per Second (IOPS).• Maintain a load balanced DirectAccess Forefront Unified Access Gateway (UAG) array. • Design, build, and maintain a load balanced DirectAccess array on Windows 2012 servers.• Manage both VMs and Multi-Factor Authentication (MFA) using Windows Azure. Show less

• Built and managed Windows 2003/2008/2012 servers in a virtual environment for a company utilizing over 430+ windows servers. • Administered and maintained DHCP, DNS, Group Policies, File and Print Services, DFS, and Failover Clusters for 2 Active Directory 2008 forests. • Maintained several Domain level transitive trusts with business partners.• Managed Stellent (Oracle) Document Management system. • Managed a Citrix MetaFrame Presentation Server Farm 4.5… Show more • Built and managed Windows 2003/2008/2012 servers in a virtual environment for a company utilizing over 430+ windows servers. • Administered and maintained DHCP, DNS, Group Policies, File and Print Services, DFS, and Failover Clusters for 2 Active Directory 2008 forests. • Maintained several Domain level transitive trusts with business partners.• Managed Stellent (Oracle) Document Management system. • Managed a Citrix MetaFrame Presentation Server Farm 4.5 including Secure Gateway.• Supported 60+ physical servers and IBM Blade Center HS22V chassis running VMWare ESXi clusters hosting a total of over 500+ Windows and Linux virtual machines.• Administered VMware View 5.1 environment with 1700+ VMware Virtual desktops.• Setup an asset discovery and patching routine using IBM Tivoli EndPoint Manager.• Created PowerShell scripts and batch files to automate tasks for both the imaging system and Active Directory GPOs. Show less

• One of four technicians that provided first and second level technical support for over 2000 employees. • Excelled at using advanced computer troubleshooting techniques to solve user's technical issues.• Assisted Windows Engineering Team with disseminating technical information to our users and carriers.• Acted as liaison for computer issues our carriers experienced on our network.• Was awarded the "Save a Life" merit award in December 2010 for excellent… Show more • One of four technicians that provided first and second level technical support for over 2000 employees. • Excelled at using advanced computer troubleshooting techniques to solve user's technical issues.• Assisted Windows Engineering Team with disseminating technical information to our users and carriers.• Acted as liaison for computer issues our carriers experienced on our network.• Was awarded the "Save a Life" merit award in December 2010 for excellent customer service skills.• Promoted to Windows Engineering Team in January 2011 for outstanding technical knowledge, excellent customer service skills, and motivation to continue education. Show less

Supported 44 bank branches with one other technician. Performed server, PC, laptop, and printer repair either remotely or onsite depending on the problem. Installed new servers, PCs, laptops, and printers as part of our equipment refresh project. Also performed tape backups, router/switch replacements, telephone moves, and Active Directory maintenance.• One of only four technicians to successfully achieve Cisco Certified Network Associate certification.• Installed and tested… Show more Supported 44 bank branches with one other technician. Performed server, PC, laptop, and printer repair either remotely or onsite depending on the problem. Installed new servers, PCs, laptops, and printers as part of our equipment refresh project. Also performed tape backups, router/switch replacements, telephone moves, and Active Directory maintenance.• One of only four technicians to successfully achieve Cisco Certified Network Associate certification.• Installed and tested routers, switches, servers, Voice-over-Internet Protocol (VoIP) phones, PCs, and printers for several new branch openings with minimal to no supervision.• Was given the team lead position in 2008 of equipment refresh project for North Florida.• Next in line to become Technical Lead before that position was retired. Show less

Locally managed SunTrust Bank branches for Nature Coast and Tampa Bay areas while being first line of support for other technicians. Assigned to reinstall software or repair workstations and servers when necessary. Troubleshot both hardware and software to determine most expedient fix and implemented it.• Quickly became lead technician for SunTrust branches in Tampa Bay area.• Due to exceptional customer service skills, I was personally recommended by the account manager to be… Show more Locally managed SunTrust Bank branches for Nature Coast and Tampa Bay areas while being first line of support for other technicians. Assigned to reinstall software or repair workstations and servers when necessary. Troubleshot both hardware and software to determine most expedient fix and implemented it.• Quickly became lead technician for SunTrust branches in Tampa Bay area.• Due to exceptional customer service skills, I was personally recommended by the account manager to be hired by SunTrust when Inacom closed its doors in Tampa. Show less

Assisted SunTrust Bank in its Y2K compliance project by installing, troubleshooting, and configuring workstations and servers. Workstation deployments included installing and troubleshooting Compaq computers in various bank branches.• Promoted to Server Lead within the first 30 days due to quick comprehension of new material and good troubleshooting skills. Duties included managing small team to install and configure Novell servers for each branch and testing access to various… Show more Assisted SunTrust Bank in its Y2K compliance project by installing, troubleshooting, and configuring workstations and servers. Workstation deployments included installing and troubleshooting Compaq computers in various bank branches.• Promoted to Server Lead within the first 30 days due to quick comprehension of new material and good troubleshooting skills. Duties included managing small team to install and configure Novell servers for each branch and testing access to various switches and gateways.• Hired into permanent position by Inacom Information Systems in August 1999. Show less