Herbert Alvarez Email & Phone Number

Key Biscayne, Florida, United States

- Assist in managing departmental inventories and assets including par levels and maintenance of equipment.- Maintain attendance log for banquet employees.- Interact with guests to obtain feedback on product quality and service levels.- Adhere to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).- Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.- Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).- Use banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.- Understand the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.- Assist in scheduling banquet service staff to forecast and service standards, while maximizing profits.

Fort Lauderdale, Florida, United States

- Create the weekly schedule for 14 employees.Interviewing and hiring new Hosts in our Department.- Check Atlas daily in order to monitor and maintain the attendance tracking for our employees (Call- outs, Tardiness, and No shows).- Ensure accuracy of room setup, and set the meeting rooms according to the event orders.- Attended weekly forecast/planning meetings, and Pre-conventions.- Manage departmental inventories and assets par levels and maintance of equipment.- Interact with the guests to obtain feedback on product quality and service levels at the hotel.- Ensure productivity in wage codes 91, 72 and watch for over- time.- Attend to the monthly critique, and go over the Profit and loss statement.

Baltimore, Maryland, United States

- Attend to the eight day pack meeting, and create the weekly schedule for 25 employees.- Check Atlas daily in order to monitor and maintain the attendance tracking for our employees (Call-outs, Tardiness, and No shows).- Ensure accuracy of room setup, and set the meeting rooms according to the event order in order to move service of red coat staff score from 82.5% to 84.5 %. Current score 86.5%.- Attended weekly forecast/planning meetings, and Pre-convention prior to the kick off of the events.- Communicate last minute event order changes to all departments involved.- Project supply needs for the departmemt, and maintain a good inventory of pads, pens, candy, and other controllable supplies.- Interact with the guests to obtain feedback on product quality and service levels at the hotel.- Ensure productivity in wage codes 71, 72 and 36 to align with budget ($1588905) - 12.1%.- Attend to the monthly critique, and go over the Profit and loss statement.

Linthicum Heights, Maryland, United States

- Responsible to communicate the service needs to the kitchen and event management team during the fuctions.- Present the event checks to the main contacts, and ensure an accurate bill.- Ensure the banquet rooms, meal functions, and coffee breaks are ready fifteen minutes prior the starting time.- Responsible for adding the hours into the system “ATLAS”, and close payroll before the due date..- Open CI-TY , and create the summary report at the end of the day.- Responsible for the liquor requisition, and keep a good par stock in our inventory.

Baltimore, Maryland, United States

Prepare coffee breaks, carts, and stations with appropriate food and beverage as stated in event order. Set tables, actions stations, dessert tables and mise en place station. Set up meals and reception buffets, taste panels, and individual event functions. (CNHT) certified new hired trainer working alongside the J1 hosts as part of their training program. Interact with the guests, and create emotional connections while they are staying at the hotel.

Associate'S Degree, Hospitality Administration/Management

Diploma Of Education, Restaurant/Food Services Management