Herbert Bockers Email & Phone Number

Mönchengladbach, Nrw, De

Nuremberg, Bavaria, De

London, United Kingdom , Gb

I established NTT's Global Shared Service Center (GSSC) co-located in Kuala Lumpur and Bucharest and drove effective budgeting and planning to optimise the delivery of the SSC services. I transformed business systems and processes by aligning the existing shared services for a defined delivery scope through the GSSC. I also nurtured talent, built and maintained capability of the Shared Services Centre staff to deliver quality and timely outcomes. I coordinated the operations and functioning of the SSC and ensured achievement of agreed service level agreements and compliance with established policies. I built strong relationships with policy owners and key stakeholders to facilitate the implementation processes resulting from new or revised policies.Key Contributions:• Initiated two new legal organizations in Malaysia and Romania from scratch.• Introduced new facilities, new teams and defined a new SCOPE and way of working within NTT.• Set up a new senior leadership team and on boarded 300 new resources during COVID-19 pandemic.

London, United Kingdom , Gb

I served as the Proxy for Jason Goodall, CEO NTT Ltd and managed as an Executive the NTT Americas Inc. integration. I managed day-to-day operations for Sales, Solution, Service, Finance, Operation, Human Resource and Marketing across all NTT Americas Companies (US, Canada, LATM). Established and led a team of directors to prepare and provide accurate reports for informed decision-making. I delivered effective strategies to achieve all short and long-term goals within time and budgetary constraints. I identified the methods to improve quality, efficiency and productivity, reduce costs, increase profits, and improve control measures. I led Dimension Data and NTT Americas migration in 2019 / 2020 into one NTT Americas Inc. I responded to questions and coordinated team efforts to ensure project success. I worked collaboratively with the Sales Teams and BID Teams to develop systems, processes, controls and procedures that improve the overall sales and ensure excellent client service.Key Contributions:• Delivered exceptional services and prepared the new NTT Americas Inc. to achieve budget expectations for FY 2020.• Restructured the business and achieved cost reduction of $45 Mio in 12 Months while sustaining the client base.• Developed and led a new senior management team to execute a new target operating model.• Identified organisational needs and secured business opportunities while consistently exceeding goals, building relationships with vendors and supporting superior customer experiences.

Bryanston, Johannesburg, Za

I acted as a strong operations leader and strategic partner on the leadership team and worked closely with the countries to ensure they were meeting performance expectations. I oversaw Sales, Business, IT, Procurement, Commercial, Shared Service Center, and Digital Transformation operations and delivered effective strategies to drive profitable growth and meet the Group's financial targets for the Asia Pacific region (13 countries, $1.6B revenue, and 6500 employees). I analysed market trends and accordingly developed strategic plans to increase company success. I coached and developed the team to ensure they are delivering against key business metrics.Key Contribution:• Ensured AP region was the best performing region worldwide and delivered the expected results and double-digit growth every year.

Bryanston, Johannesburg, Za

I held German CEO Role from 2004 to 2014 and served as the Supervisory board member and acting CEO for Dimension Data Czech Republic from 2009 to 2014. I developed effective strategies for Sales, GTM, Services and ran the full P&L for a 500-employee organisation. I built a world class company with strong staff recruitment, development and retention. I also developed and maintained strong relationships with existing clients, key suppliers and industry relevant external bodies.Key Contribution:• Acquired ISO27001 company certification within nine months in 2011-2012• Augmented revenue from €80 Mio to over €400 Mio and increased profit from €1.5 Mio to over €20 Mio in Germany for ten years in succession.• Improved “Computerwoche” position from rank 160 to Top 100 ITK Companies Germany within ten years of service. • Earned the company status "Fair Company "annually since 2009 by delivering exceptional services. • Consecutively achieved "Top Employer" Award 2011, 2012, 2013, and 2014.

Bryanston, Johannesburg, Za

I was leading and responsible for Professional Service and Managed Service with 115 Employees and 40 Mio € revenue. Responsible for commercial and profitability achievement in our top projects. Responsible for solution development and sales support for top deals. Negotiating and presenting at CxO Level across all industries. Responsible for customer satisfaction and skill development of our service teams. Major achievements:- Implementation of ITIL 2.0 processes in our Service Organization.- Built a Global Service Center with 7 languages and 24x7x365 to support Europe.- Developed a high-class service delivery team with high customer satisfaction.- Established a web-based tool for service calculation with pricing and margin transparency.- Modified the service branch structure into a central PS/ MS organization.

Responsible for Professional Services and Managed Services. Supervising 15 employees and 8 Mio € revenue. Responsible for calculation, margin achievement in our top clients and projects. Responsible for solution development and sales support for top deals at CxO Level. Responsible for customer satisfaction and skill development of the service team. Achievements (examples): - Increased the service revenue from 1.5 Mio Euro p.a. to 5 Mio Euro p.a. - Built a high class service team with 15 engineers and consultant.- Service Manager certification based on KVD Standards in Germany.

Responsible for Professional Services, design, planning and project management of network projects. Sales support and consulting for project. Responsible for solution development and sales support for top deals at CxO Level. Responsible for the skill development of our sales team. Achievements (examples): Designed and planned a new backbone for UUNET.Designed and constructed a new ATM Backbone for Bayer AG.Designed and constructed an Access and Voice Backbone for Thyssen AG.Designed and constructed a Layer 3 Backbone for NEC.Designed and constructed a FDDI Backbone for Zentis AG.Designed and planned a Host Backup over SDH for Citibank.

Responsible for implementation of 2000 WAN links in a banking environment. Responsible for an implementation and development of proactive Network Management Monitoring solution CMS6000 (UNIX). Project volume 8 Mio€. Responsible for a team of 14 engineers and the complete P&L of the project. Responsible for customer satisfaction during the project and skills development of the project team. AchievementsImplementation of 2000 WAN links Implementation of a new proactive UNIX Management SystemCompletion of project in time and budget

Responsible for installation, service calls, design and consulting. Responsible for customer satisfaction. Personal skills development: Effective development of technical skills and sales support skills. 01.07.1989 to 30.06.1990 One year of full time studies to complete State Certified Technician (Germany) in electronics.

Skilled engineer at a repair station for consumer electronic.Certified and trained on several TV/Radio/Video Recorder/CD Player/Receiver and audio technologies. Started as a trainee for Radio TV engineering based on a German education program. Certified after 3.5 years as an engineer to repair consumer electronics.

Master Of Business Administration (Mba), Finance Management, Marketing Management, Economics, Sales Management, Key Account Management

Staatl. Geprüfter Techniker, Elektronik