Herbert Fields Email & Phone Number

Longwood, Fl

Providing technical support for HMH educational websites for K-12.

Lake Mary, Fl

Orlando, Florida Area

I currently provide Warranty Tech Support for the Orange County Public Schools. This includes the diagnosis and repair of laptops and tablets damaged by students and teachers. It can be as simple as needing to be reimaged up to and including complete disassembly and reassembly of given devices.

•I created, updated and organized documentation of the policies and procedures required for the proper implementation and support of E-suite services for Credit Unions and Banks. This now provides the company the ability to have coverage in that department should the specialist be unavailable for any reason.•Using remote access tools such as WebEx, TeamViewer, Skype for Business, etc, I was able to work directly with clients to not only resolve their issues, but train them how to troubleshoot and try to resolve them on their own, which, in turn, resulted in lower call volume. This allowed us more time to work on other issues and implementation of services for new clients. •I also used the remote tools for scheduled trainings for the use of our software for the CEO’s/managers and other financial institution employees. This included their internet banking portal, their secure data transfer program as well as their websites. The website editing training was the most popular, allowing them the ability to make changes to their website at their convenience.

Maitland, Fl

I take action to proactively learn new information, report customer impacting concerns, think outside the box on customer resolutions and share best practices with others. Take a variety of calls while providing a unique customer experience which exceeds their expectations and needs. Adjust and adapt to all aspects of the business in an ever changing work environment. Understand goals, how they are measured, how to reach them, and work with others as necessary to achieve them. Demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality and performance standards.

Maitland, Fl

Responsible for providing customer service to the public, with duties including data entry of customer information, scheduling of appointments and consultations. Other duties include the training and development of new associates in an effort to ensure an effective and efficient customer service team, as well as communication of ideas and suggestions necessary to improve quality and productivity of the department.