Herbert Meyer Email & Phone Number

Bornheim, Nrw, De

Germany

Germany

• Build and maintain the business relationships for all customer portfolios,• Provide product knowledge and support to customers to ensure the best experience possible• Engage with customers and conduct regular reviews• Actively contribute to maximizing product usage and promoting additional features and upgrades• Collaborate with product support and product development to support product improvements and new feature requirements• Proactively identify areas for business improvement to improve the overall customer experience• Providing implementation, support and training services to customers and a high level of customer satisfaction. Track and manage this correspondence and activity accurately through the CRM tool.• Grow and maintain Distributor/Reseller model.• Offer customers effective and accessible training programs via webinars/on-site training• Collect problem descriptions, log files, data configurations, and analyses.• Work independently in a fast-paced environment• Test new software versions and give feedback on fixed problems and bugs• Visit trade shows to keep in touch with industry offerings

Centurion

• Build and maintain the business relationships for all customer portfolios,• Provide product knowledge and support to customers to ensure the best experience possible• Engage with customers and conduct regular reviews• Actively contribute to maximizing product usage and promoting additional features and upgrades• Collaborate with product support and product development to support product improvements and new feature requirements• Proactively identify areas for business improvement to improve the overall customer experience• Providing implementation, support and training services to customers and a high level of customer satisfaction. Track and manage this correspondence and activity accurately through the CRM tool.• Grow and maintain Distributor/Reseller model.• Offer customers effective and accessible training programs via webinars/on-site training• Collect problem descriptions, log files, data configurations, and analyses.• Work independently in a fast-paced environment• Test new software versions and give feedback on fixed problems and bugs• Visit trade shows to keep in touch with industry offerings

Sandton

National Account Manager (2015 – current)Duties and Responsibilities• Management and Growth of the Key Accounts Portfolio. • Nationally, Regionally and Globally• Develop and Grow the Portfolio on a local, regional, national and global basis• Build, measure and achieve strategic account objectives by means of Account Plans.• Establish, maintain and grow strong relationships with customers with a long-term business strategy in place.• Maintaining relationship with clients by means of regular Communication, across all functions.• Fundamental understanding of relevant Industry and Customer’s Business in order to meet their exact needs.• Remain abreast on the customer’s issues, understanding how the company is using the solution, resolving problems along the way, deepening the relationship by bringing fresh ideas to the table.• Championing the customer at all levels internally and act as the liaison between key roles and internal teams.• Identify, approach and acquire new potential strategic customers.• Prepare monthly, quarterly and annual reports and forecasts• Meet and exceed assigned targets for profitable sales volume and strategic objectives.Achievements:25% Increase in overall company profit for the 2016 financial year-end, the highest margin to date.

• Perform Training needs analysis and identify training gaps.• Liaise and communicate with business partners/resellers/Franchisees RE training needs and related issues• Design Training Programs and Interventions• Plan resources, material, and tools to execute training • Work closely with management, ensure that policies, programs and processes are developed, implemented, communicated, trained and consistently administered in compliance with organizational objectives and with relevant laws/regulations.• Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.• Train the following audiences: Support Sales Technicians Provisioning Finance Reseller Channel Business Partners Franchises• Training topics: Soft Skills Product Technology Troubleshooting Systems Procedures Processes

Midrand

•Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.•Recommend solutions for performance issues and potential areas of training.•Conduct training needs assessments and oversee the training function•Manage key employee relations projects and initiatives that have strategic and organization-wide impact.•Administer company service recognition program•Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources and equipment.•Work closely with management, ensure that policies, programs and processes are developed, implemented, communicated, trained and consistently administered in compliance with organizational objectives and with relevant laws/regulations.•Resolve and respond to Training issues and questions from managers and employees on the application and interpretation of processes, company policies and current legislation.•Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.

Midrand

•Perform Training needs analysis and identify training gaps on all Enterprise Products•Liaise and communicate with business partners re training needs and related issues•Design Training Programs and Interventions•Plan resources, material, and tools to execute training•Use MS project to plan and manage the implementation and/or training program Research and source all information needed to develop material (End User training Manuals; Facilitator guides, training presentations and assessments)•Implement Training Intervention or Program•Train all levels of staff•Gather feedback from delegates•Administrate training assessment and mark assessments•Provide reports on training

Irene

•Employed to train on C-track User Web interface.•Create User Manuals for all systems, including Assessments to be completed at the end of the modules.•Book delegates and boardroom, print Manuals and Assessments and finalise last arrangements.•Moderate Assessments.•Send feedback to all delegates and their immediate Managers.

Roodepoort

•Contracted to MTN to train all African OPCO’s on respectable Systems.•Plan, start- and head-up the Training Department for NID (Network Information Development)•Create User Manuals for all systems, including Assessments to be completed at the end of the modules.•Advertise and Motivate Training Courses to MTN, book delegates and boardroom, print Manuals and Assessments and finalise last arrangements.•Deliver Systems Training on MTN Products, based on courses booked. Courses ranging between 1, 2 and 5 days.•Moderate Assesments.•Send feedback to all delegates and their immediate Managers.•Courses included Remedy, FACTS and ACC

Sunninghill

•Developing training materials, once analysis is complete, in alignment with business process requirements and the training methodology. This includes learning guides, trainer’s notes and visuals aids.•Assisting with the communication of project status to the business by means of regular meetings and reports.•Delivering training on Advanced Mobile Data Troubleshooting and managing the process in accordance with the training methodology.•Trained the Data department of Vodacom Tanzania before their GPRS/3G launch•In charge of the Siemens Call Centre

•Managing the Support Department on-site. o Support centre consisted of 4 Supervisors and 64 Support Agents. •Compile the Weekly Operations Report. •Manage Support Revenue Growth. •Resource Planning (Analyze AHT, SLA and Interval Call Volumes).•Critically Manage Agent Utilisation/Occupancy (Increasing Support Profit margin). •Critically Analyze and Budget Expenses for Cost Reductions. (Leads to Increased Profit Margin) •Plan, Encourage and Optimize Information Flow between On - and Off-Site Departments. •Implement Policies and Procedures.•Staff Recruitment. •Staff Discipline.•Monthly Reporting.•Customer Liaison. •Implement Quality Assurance Procedures. •Implement and Manage Workforce Procedures

Midrand

•Outsourced to Vodacom.•Managed a group of 4 Staff onsite at Vodacom. •Escalation point for 155 Data Desk. •Making sure SLA's were being achieved.•Motivating staff.•Making sure best behavior is applied at all times by staff.•Assisting with supervisor calls.•Attending meetings with client representatives on-site.

Rivonia

•Assisting agents by taking Supervisor calls.•Setting up Rosters.•Making sure SLA’s are achieved. •Conduct monthly one-on-one Sessions with Staff and ensuring that morale is kept high at all times.•Daily, weekly and monthly reporting on Calls offered, Answered, Average handling times, SLA and agents Performance

Rivonia

•Mobile Data Support for Cellphone manufacturers and Network Providers incl. Motorola, Samsung, T-Mobile, Cingular, Global Airnet and Swisscomm. •Calls would vary from setting up WAP and MMS on a handset, using a phone as a modem, synchronizing Pocket PC's, installing and troubleshooting PCMCIA Cards up to troubleshooting blackberry customers who are Roaming Internationally.

Msd Diploma, It

Activities and Societies: Subjects Passed: • Introduction to programming with Visual Basic NET. • Introduction to XML and the .NET.

Matric Certificate