Herbert Meyer Email & Phone Number

Bornheim, NRW, DE

Germany

Germany

• Build and maintain the business relationships for all customer portfolios,
• Provide product knowledge and support to customers to ensure the best experience possible
• Engage with customers and conduct regular reviews
• Actively contribute to maximizing product usage and promoting additional features and upgrades
• Collaborate with product support and product development to support product improvements and new feature requirements
• Proactively identify areas for business improvement to improve the overall customer experience

Centurion

• Build and maintain the business relationships for all customer portfolios,
• Provide product knowledge and support to customers to ensure the best experience possible
• Engage with customers and conduct regular reviews
• Actively contribute to maximizing product usage and promoting additional features and upgrades
• Collaborate with product support and product development to support product improvements and new feature requirements
• Proactively identify areas for business improvement to improve the overall customer experience

Sandton

• National Account Manager (2015 – current)Duties and Responsibilities
• Management and Growth of the Key Accounts Portfolio.
• Nationally, Regionally and Globally
• Develop and Grow the Portfolio on a local, regional, national and global basis
• Build, measure and achieve strategic account objectives by means of Account Plans.
• Establish, maintain and grow strong relationships with customers with a long-term business strategy in place.

• Perform Training needs analysis and identify training gaps.
• Liaise and communicate with business partners/resellers/Franchisees RE training needs and related issues
• Design Training Programs and Interventions
• Plan resources, material, and tools to execute training
• Work closely with management, ensure that policies, programs and processes are developed, implemented, communicated, trained and consistently administered in compliance with organizational objectives and with relevant.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.

Midrand

• Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
• Recommend solutions for performance issues and potential areas of training.
• Conduct training needs assessments and oversee the training function
• Manage key employee relations projects and initiatives that have strategic and organization-wide impact.
• Administer company service recognition program
• Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources and equipment.

Midrand

• Perform Training needs analysis and identify training gaps on all Enterprise Products
• Liaise and communicate with business partners re training needs and related issues
• Design Training Programs and Interventions
• Plan resources, material, and tools to execute training
• Use MS project to plan and manage the implementation and/or training program Research and source all information needed to develop material (End User training Manuals; Facilitator guides, training presentations and.
• Implement Training Intervention or Program

Irene

• Employed to train on C-track User Web interface.
• Create User Manuals for all systems, including Assessments to be completed at the end of the modules.
• Book delegates and boardroom, print Manuals and Assessments and finalise last arrangements.
• Moderate Assessments.
• Send feedback to all delegates and their immediate Managers.

Roodepoort

• Contracted to MTN to train all African OPCO’s on respectable Systems.
• Plan, start- and head-up the Training Department for NID (Network Information Development)
• Create User Manuals for all systems, including Assessments to be completed at the end of the modules.
• Advertise and Motivate Training Courses to MTN, book delegates and boardroom, print Manuals and Assessments and finalise last arrangements.
• Deliver Systems Training on MTN Products, based on courses booked. Courses ranging between 1, 2 and 5 days.
• Moderate Assesments.

Sunninghill

• Developing training materials, once analysis is complete, in alignment with business process requirements and the training methodology. This includes learning guides, trainer’s notes and visuals aids.
• Assisting with the communication of project status to the business by means of regular meetings and reports.
• Delivering training on Advanced Mobile Data Troubleshooting and managing the process in accordance with the training methodology.
• Trained the Data department of Vodacom Tanzania before their GPRS/3G launch
• In charge of the Siemens Call Centre

• Managing the Support Department on-site. o Support centre consisted of 4 Supervisors and 64 Support Agents.
• Compile the Weekly Operations Report.
• Manage Support Revenue Growth.
• Resource Planning (Analyze AHT, SLA and Interval Call Volumes).
• Critically Manage Agent Utilisation/Occupancy (Increasing Support Profit margin).
• Critically Analyze and Budget Expenses for Cost Reductions. (Leads to Increased Profit Margin)

Midrand

• Outsourced to Vodacom.
• Managed a group of 4 Staff onsite at Vodacom.
• Escalation point for 155 Data Desk.
• Making sure SLA's were being achieved.
• Motivating staff.
• Making sure best behavior is applied at all times by staff.

Rivonia

• Assisting agents by taking Supervisor calls.
• Setting up Rosters.
• Making sure SLA’s are achieved.
• Conduct monthly one-on-one Sessions with Staff and ensuring that morale is kept high at all times.
• Daily, weekly and monthly reporting on Calls offered, Answered, Average handling times, SLA and agents Performance

Rivonia

• Mobile Data Support for Cellphone manufacturers and Network Providers incl. Motorola, Samsung, T-Mobile, Cingular, Global Airnet and Swisscomm.
• Calls would vary from setting up WAP and MMS on a handset, using a phone as a modem, synchronizing Pocket PC's, installing and troubleshooting PCMCIA Cards up to troubleshooting blackberry customers who are Roaming.

Msd Diploma, It

Activities and Societies: Subjects Passed: • Introduction to programming with Visual Basic NET. • Introduction to XML and the .NET.

Matric Certificate