Herbert Perez Email & Phone Number

Buford, Ga, Us

Duluth, Georgia, Us

In my current role, I train new hires on technical skills and best practices to boost confidence and productivity by 20%. Here, I defuse 50-60 escalated technical inquiries daily through the implementation of remote technical recommendations and solutions. Research technical answers using available resources and interface with clients to facilitate solutions.▪ Support end-users through phone and email communication with network, systems, and technical support to implement recommendations and solutions that solve problems 90% of the time.▪ Troubleshoot IT compliance issues, manage access permission and conduct domain migration.▪ Design and implement standards for upgrading and maintaining all onsite computer systems. Upgrade hardware and software regularly on all company systems and workstations.▪ Troubleshoot IT compliance issues, manage access permission and conduct domain migration.▪ Design and implement standards for upgrading and maintaining all onsite computer systems. Upgrade hardware and software regularly on all company systems and workstations.▪ Map existing networks and manage crisis situations on Windows based systems, which may involve complex technical hardware or software problems.▪ Uphold remote administration of IT issues to users working from home during the Covid pandemic.▪ Act as subject matter expert for the rep marketing center tool, endpoint tool, and life application to support 200K field agents.

In this role, I acted as Technical Consultant to 10 clients monthly on average to troubleshoot and diagnose technical issues and implement technical solutions 100% of the time. Here, I achieved a 90% to 100% customer satisfaction rating through exemplary customer service. Provided base level IT support to small businesses, and set up networks.

Atlanta, Georgia, Us

In this role, I troubleshot network and phone issues and used subject matter expertise to facilitate solutions. Here, I diagnosed problems and solved T1 circuits and Internet connectivity issues (VPN & Routing). Spearheaded global issues in partnership with the IT and development team.