Herbert S. Levy Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Designing and implementing operational strategies to improve the overall customer experience. Analyzing business processes, identifying operational deficiencies and utilizing recommended industry best practices to mitigate risk and achieve functional optimization.

Austin, Texas

Oversaw day-to-day operations and provided strategic leadership to define the company’s vision, implemented strategic initiatives, and developed comprehensive business strategies to achieve organizational long-term objectives and growth goals. Focused on revenue growth through ensuring strict compliance with code, executing interactive marketing strategies, and implementing an aggressive customer-centric approach.The following are highlights of my contributions to Just Add Chef:☛ Boosted annual sales by 20% within a two-year period by acquiring new customers, ensuring hygienic environment, delivering elite customer experience, and focusing on customer needs.☛ Increased customer retention rate and exceeded customer expectations by analyzing customer needs, delivering customer-focused solutions, and establishing qualitative and quantitative benefits.☛ Accelerated performance standards through recruiting and mentoring personnel, developing high performing teams, and balancing team workload across the organization.

Austin, Texas

Built and supported a global team of project managers, designed and implemented operational strategies that improved the customers’ and vendors’ experiences, and facilitated incremental change management driven by the Salesforce acquisition. Analyzed business processes, identified operational deficiencies, and recommended industry best practices to mitigate risk and achieve functional optimization. The following are highlights of my contributions to Tableau/Salesforce:☛Secured aggregated annual revenue of $30M for the professional services business, which includes consulting and private training globally. ☛Increased customer retention rate and exceeded customer expectations by analyzing customer needs, delivering customer-focused solutions, and establishing qualitative and quantitative benefits.☛Accelerated performance standards through recruiting and mentoring personnel, developing high performing teams, and balancing team workload across the organization.

Austin, Texas

As Senior Sales Operations Fulfillment Manager, I was responsible for conducting contract compliance reviews, ensuring timely delivery of accurately created licenses, and evaluating quality standards to achieve organizational growth goals and strategic objectives. Additionally, I oversaw accounting policies, maintained product catalogs in the CRM, and enhanced brand awareness to achieve operational accuracy, financial efficiency, and customer satisfaction. I reviewed and addressed all logistical issues, supported supply chain activates, built strategic relationships, and ensured performance excellence to achieve performance metrics targets, ensure quality standards, and meet customer expectations.The following are highlights of my contributions to Actian Corporation:☛ Mitigated delivery issues and designed accurate delivery schedules to ensure timely shipping of final products through cross-functional collaboration and effective vendor selection.☛ Attained 100% on-time delivery of final assembled products by mitigating operational deficiencies, establishing cohesive efforts and executing effective strategies.☛ Achieved order closure target of one day from inception to delivery through the implementation of improvised mechanism and collaboration between departments.☛ Worked in partnership with the IT department on various software migration projects including a seamless salesforce.com migration that was delivered on-time and under budget that resulted in the reduction of four instances of the CRM to one.

Austin, Texas

Throughout my career as an Operations Program Manager with Pervasive Software (now Actian Software), I directed routine business operations, integrated processes and procedures, supported supply chain, and established product road maps to optimize functional efficiency and achieve performance standards in a dynamic environment. I was responsible for the product builds of our integration and database product SKUs, the creation and allocation of product licenses, and the on-time delivery of our products to the end uses, distributors and resellers. It is worth mentioning that, I maintained product catalogs, handled accounting applications, ensured quality standards, and forged strategic relationships with vendors to propel achievement of organizational growth goals. I cultivated and strengthened strong business relationships with clients, vendors, peers, and key stakeholders to enhance brand awareness and market footprints.The following are highlights of my contributions to the company:☛ Streamlined business operations, improvised processes and procedures, reduced logistical issues by identifying operational issues, applying industry best practices and achieving process automation.☛ Achieved 50% reduction in annual production cost by implementing a just-in-time model, applying stringent cost curtailing measures, and executing efficient inventory management.☛ Attained organizational objectives by implementing strategic plans and integrating operations and process.

Bachelor Of Science In Business Administration, Hotel, Restaurant & Tourism Management

Worked in various hospitality positions to meet the requirements of the Hospitality, Restaurant, and Tourism Management program

Business Administration And Management, General

Zeta Beta Tau

High School Diploma

Activities and Societies: Cross Country, SoccerSt. Mark’s aims to prepare young men to assume leadership and responsibility.