Herbert Thompson Email & Phone Number

Washington, Dc, Us

United States

The ADC Engineer (ADCE) role encompasses the Support Engineer (SupEng), Support Engineer External (SupEng-Ext), and System Admin/Engr (SysEng) job roles within the ADC operating environment.- Build, deploy and monitor AWS Compute Services within Amazon Dedicate Cloud (ADC) regions.- Design, deploy, monitor and automate infrastructure, tools and systems to provide a highly-available and resilient platform for our customers' and our team's workloads.

Operations Service Team (OST) Technicians are Amazon’s front line responders for hands-on electrical and mechanical operations and troubleshooting. They maintain, operate, troubleshoot, and repair Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors. -Supervise contractors who perform servicing or preventive maintenance.- Operate and maintain mechanical and electrical equipment.- Perform root cause analysis of equipment failures.- Troubleshooting of facility and rack-level events within internal SLA.- Ensure all safety procedures are adhered to while performing work.- Able to work a 12 hour shift (rotating 3 to 4 day work weeks).- Take daily operational readings of all mechanical and electrical equipment.- Utilize internal CMMS to manage building workflows.

Kingstowne, Virginia, United States

• Provide coaching and direction to subordinate systems Engineers• Identify any weaknesses and training needs.• Conduct quality control checks and audits to ensure work successfully completed by other System Engineers.• Review shift and work order logs for completeness and accuracy • Serve as the shift lead and subject matter expert for technical and resource management • Act as a conduit for communication between systems Engineers and NOC Manager/ level 3 technical staff. • Assign new work orders to operations support technicians/engineers within one hour ofSTAC notification (during business hours), personal follow-up on any urgent action.• Check Solar Winds concerning network and systems status on a recurring basis and take action to address problems or issues.• Daily management of the SMSe Network Operations Center - take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the SMSe logbook.

Kingstowne, Virginia, United States

• Assign new work orders to operations support technicians/engineers within one hour of• STAC notification (during business hours), personal follow-up on any urgent action.• Check Solar Winds concerning network and systems status on a recurring basis and take action to address problems or issues.• Perform level 1 troubleshooting, including server resets (Citrix), big brother admin, SNMPc, pinging servers, user accounts, TAVEE reports, etc.• Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.• Cisco and Nortel configuration, initialization and preparation of these devices for shipment to post.• Maintain up-to-date IP list on NAS with shortcut to desktop of each SMSe terminal (print PDF report from post database).• Daily management of the SMSe Network Operations Center - take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the SMSe logbook.

Melbourne, Florida Area

• Provide first and second level support for the Global IT Infrastructure; supported > 2,000 US and overseas employees • Provide Department of State personnel with telephone support; install telephones and computers, computer equipment moves, and changes; configured phones, user, and voicemail profiles utilizing Cisco Call Manager • Provided support for equipment shipping and tracked material requests for entire department• Troubleshot and conducted technical support for hardware, software, and network connectivity; tracked trouble tickets in Remedy; created, reset, and deleted passwords in Active Directory (AD)

Fort Carson

• Monitored and updated software on over 30 company computers to improve work force efficiency for troubleshooting vehicles, looking up parts lists and preventive maintenance checks• Operated, maintained, and repaired internal combustion engines with zero operational complaints.• Inspected brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they are in proper operating condition for over 150 vehicles• Resolved work force discrepancies and issues; Sustained a positive and motivational work force environment• Administered and led Fort Campbell’s Better opportunity for single soldier’s program as the Vice president, to set up five trips, and 11 different volunteer opportunities.

Fort Carson

MSSA is an 18-week technical boot camp developed by Microsoft that encompasses: -Fundamentals of Server and Network Administration-Installing and configuring Windows Server 2016-Configuring and troubleshooting DHCP, AD DS, and DNS-Implementing server virtualization with Hyper-V

Royal Palm Beach Fl

• Addressed customer inquiries, complaints, and improvements for the company• Prepared all varieties and cuts of meat, including the safe operation of tools • Filled and rotated produce cases and dry tables daily • Unloaded weekly deliveries and stocking shelves with new products

Master Of Science - Ms, Information And Security Assurance

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Liberal Arts And Sciences/Liberal Studies