Team Leader Ii (Salem Hospital) - Platform Engineering And Workplace Computing
Somerville, Massachusetts, Us
Managed two technical teams consisting of 4 systems engineers and 8 end user support staff at Salem Hospital.Led technical team responsible for the evaluation, certification, and implementation of new solutions that included centralized storage, virtual machines, terminal services, and lifecycle managementSupervised day to day desktop support operations, providing 24x7 on-call rotation supportConsulted users, management, vendors, and staff to assess computing needs and system requirementsRecommended and implemented short term improvements and long term strategic IT solutionsDeveloped and implemented standard policies and procedures for PCs, laptops, Thin Clients, serversLed team responses to high severity issuesImplemented asset management tool to track corporate devices based on user and locationManaged technical relationships with key technical vendors