Head of a department consisting of 160 employees responsible for the strategy, engineering, and operating life-cycle for endpoint technologies across Mass General Brigham, including but not limited to desktops, laptops, peripherals, mobile devices, printers, and application delivery.

Director of Enterprise Technology Platforms at Mass General Brigham Digital, Infrastructure Technology ServicesCore Responsibilities: Oversee a department consisting of 4 teams (35 employees) responsible for platform solutions including Directory Services, Application Delivery, Printing, Disaster Recovery, Databases, and client side EMR software.

Manage a department consisting 3 teams of 24 employees: responsible for the evaluation, certification, and implementation of Active Directory, Citrix, Databases, Epic Windows infrastructure, Disaster Recovery, and Printing solutions.Epic Client Systems solutionsCitrix XenApp, XenDesktop, PVS solutionsPartners eCare point of contact for IS InfrastructureActive Directory Service ManagementDatabase Service Management (SQL / Oracle)Disaster Recovery ServicesEnterprise Printing Solution (LRS)

Manage a team consisting of 11 systems engineers: responsible for the evaluation, certification, and implementation of Citrix and Epic infrastructureApplication Manager for Epic Client Systems solutionsCitrix Manager responsible for the engineering and support of 600+ Citrix XenApp serversParticipate in release management for Epic and Citrix upgrades following ITIL best practices

Managed 30 employees and 6 teams at Salem Hospital: Helpdesk, DataCenter, Platform Engineering, Risk Management, Server Support, Workflow and Process Management, Workplace ComputingCapital and Budget responsibilities exceeding 4M annuallyProject sponsor for all System Infrastructure initiativesNegotiated licensing and support contracts with key technical vendorsTechnical Crisis Manager for high severity issuesTechnical site representative for Corporate Architectural Council

Managed two technical teams consisting of 4 systems engineers and 8 end user support staff at Salem Hospital.Led technical team responsible for the evaluation, certification, and implementation of new solutions that included centralized storage, virtual machines, terminal services, and lifecycle managementSupervised day to day desktop support operations, providing 24x7 on-call rotation supportConsulted users, management, vendors, and staff to assess computing needs and system requirementsRecommended and implemented short term improvements and long term strategic IT solutionsDeveloped and implemented standard policies and procedures for PCs, laptops, Thin Clients, serversLed team responses to high severity issuesImplemented asset management tool to track corporate devices based on user and locationManaged technical relationships with key technical vendors

Led team of Windows Systems Administrators in technical and project developmentLed team response to high severity issues in the Windows environmentRepresented team initiatives at weekly leadership meetingsImplemented and maintained Altiris Infrastructure (Notification and Deployment Server)Performed Active Directory migrations and daily maintenance of Active Directory infrastructureTechnical liaison to Fidelity international sites (London, Hong Kong, Tokyo, India)Administered Citrix Terminal ServerAdministered server hardware and software installationsCreated various reports using SQL queries

Evaluated, engineered, and managed Altiris InfrastructureEngineered Windows 2000/2003 scripted and imaged server buildsEvaluated and certified new server hardwareMaintained technical relationships with key vendors

Evaluated and certified hardware for workstations and laptopsEngineered Windows NT scripted and XP imaged PC buildsResponsible for peripheral certification