Launched Promethean Leap to share my passion and experience for Workflow Automation Technology. Whilst currently maintaining a focus on ServiceNow Technology Workflows related services, Promethean Leap is actively focusing on the development of AI and Machine Learning capabilities to improve the way organisations better leverage their internal resources ( e.g.: configuration data, metrics and knowledge ) to drive more efficient service delivery and better end-user experiences.

Led a high-performing team responsible for the successful delivery of ServiceNow implementation and advisory services across Asia Pacific. Managed a diverse portfolio of products, including ITOM, ITSM, APM, Risk, Security Operations, Asset Management, and DevOps.I was accountable for ensuring the successful delivery of Implementation and Advisory services to Customers across Asia Pacific. My leadership responsibilities included the hiring, development and performance management of the APAC consultants in addition to building strong relationships with our clients and internal stakeholders in the sales and product teams.Key Achievements:• Grew and developed the Technology Workflows practice through targeted hiring, mentoring, and continuous learning initiatives.• Expanded the team's reach into new markets (India, Korea).• Achieved exceptional team performance metrics, including world-class utilisation and over 90% employee engagement scores.• Established strategic partnerships to enhance project delivery capabilities.• Developed packaged service offerings to streamline and scale solutions.• Led pre-sales activities, securing new clients through effective requirements gathering and proposal development.• Successfully resolved project escalations through improved planning, resource allocation, and stakeholder communication.

Pioneered the implementation of ServiceNow ITOM products in the APAC region, mentoring and training other technical consultants. In this role my primary responsibility was leading all technical aspects of Project delivery for ITOM products on the ServiceNow platform. Key Achievements:• Built strong relationships with clients as a trusted advisor and technical expert.• Successfully led implementations of Discovery, Service Mapping, Event Management, Operational Intelligence, Orchestration, ITSM, and Cloud Provisioning for major organizations across various industries (Finance, Telecommunications, Government, Manufacturing, Mining).• Conducted in-depth technical assessments of existing IT infrastructure and operations to identify areas for improvement and optimisation.• Led initiatives to build and nurture a thriving global community of ServiceNow ITOM practitioners, facilitating collaboration and knowledge sharing across diverse industries and regions.• Developed ITOM deployment collateral that is still actively used by ServiceNow and its partners, ensuring consistent quality and efficiency in project delivery.• Developed innovative credential management and automation solutions to improve the coverage and effectiveness of the ServiceNow product suite which have since been adopted as core functionality.• Delivered comprehensive training sessions and workshops to educate clients on ServiceNow ITOM functionality and best practices.

In this role I was responsible for the Design and Implementation of Service Management Solutions. During this time I successfully implemented IBM’s Service Management platform on both traditional Infrastructure and as a Cloud Based solution for multiple IBM clients.During these implementations I was also responsible for the design and implementation of numerous integrations between Discovery tools, Monitoring Systems, Reporting Systems and Ticketing platforms. This included designing error handling and alerting routines, as well as overcoming network and security challenges.I was also responsible for the handover to support teams of these solutions by providing documentation and training.Key Achievements:• Implementation of Cloud Service Management Platform• Implementation of multiple Asset Management Solutions• Design and Development of over 25 Integrations, some First-of-a-Kind

During my time as a Configuration Management Specialist my primary responsibility was to implement Discovery tools across a diverse range of technologies and provide the capability for the automated consumption of this data by CMDB platforms. This role utilised my knowledge of IT infrastructure from Virtualisation Platforms and Operating Systems, Storage and Network Technologies through to Middleware and Application level discovery.In this role I was also responsible for the development of a Configuration Management roadmap used to set IBM A/NZ’s discovery technology direction. I was also involved in the new Business bid process by providing solution consulting, costing and proof of concept.Key Achievements• Implementation of IBM’s first end to end Configuration Management Service in A/NZ• Full stack discovery and relationship mapping enabling real time event Impact reporting

This role involved the development of some very successful automation solutions used by IBM across all outsourced clients. At the core of this role was my ability to take a Business Problem and visualise a solution, then lead the build and implement of the solution. All software development was undertaken using Rapid Application Development methodology.During this time, I was responsible for building all components of the solution, including Database, Web, Server Agent across all supported Windows and Unix platforms. This involved knowledge of multiple coding languages and the ability to quickly learn new ones as required. It also required deep knowledge of the Server platforms being managed.The solutions created during my time in this role all involved significant time savings and capability enhancements for IBM’s Server Management staff.Key Achievements• Developed fully automated Discovery solution used across all IBM outsourced Accounts ( over 18000 Servers )• Developed Patch Management System• Developed Performance and Capacity Management Console

As a Technical Solution Architect I was responsible for the Design and Costing of new Business from existing Clients. In this time, my designs included new technology such as Thin Client and SAN, as well as special projects such as the technology aspect of a large Business divestment. I also provided international consulting in this role.During this role, I was able to fulfil my apetite for the hands-on aspect of IT, by taking initiative and performing some extra-curricular development work.Key Achievements• Enabled a smooth technology separation of 2 large Australian corporations which had previously utilised entirely shared infrastructure• Developed ‘Walk for the Cure’ JDRF Walker registration Website• Developed Problem and Change Analysis Tool enabling Service Managers to rapidly identify issues and trends

As a member of the Service Improvement team, my role was to perform operational reviews and provide recommendations for improvement. I was also responsible for design and planning for Clients experiencing long term significant issues.Key Achievements• Performed Operational Review of IBM’s Help Desk• Developed Strategic Technology Plan IBM Support teams

My role as SOE Specialist involved the development and implementation of Standard Operating Environments on Customer Workstations. This included the development of deployment methodologies and standardisation techniques.Key Achievements• Developed a deployment model for Windows Operating systems used to enable automated, rapid installation across diverse hardware• Developed a User-Initiated Software Distribution Solution• Developed a snap-shot technique for packaging Windows based Software

Tasks included support for all Intel Server infrastructure and 2nd level support for User issues.

With Lend Lease I was reponsible for the support of all technology for the Design Group, which involved 150 High End CAD users and a Netware Server environment.

My first IT role included many and varied tasks. From the physical assembly of Server and Desktop Hardware, physical implementation of network cabling, through to the installation of the Netware Servers and Windows on the desktops. My work with Supercomp consisted mostly of work with Public Schools, and a moderate amount of corporate.