Herbert Brown Email & Phone Number

San Francisco, Ca, Us

Melville, Ny, Us

Responsible for consulting with Sales teams and customers to design and implement software solutions and professional services.> Interface with Sales staff as a technical advisor during the sales cycle of software solutions.> Interface with users, sponsors and all other stakeholders in order to determine their evolving needs.> Conduct customer onsite visits as a technical advisor and assist with RFP responses.> Assist with sales proposals preparation to insure complete and accurate configurations.> Responsible for maintaining the functionality of the showroom.> Develop and assess workflows for Professional Services engagements.> Develop an end customer Proof-of-Concept (POC) for review and approval.> Develop a Statement-of-Work (SOW) outlining customer requirements and deliverables.> Generate documents to keep all parties up-to-date of the system to be provided as it evolves.> Generate a set of acceptance tests to demonstrate customer high-level requirements have been met.> Train customers on all products not covered by product training through Professional Services.

Exton, Pa, Us

Product-owned the critical communications software called “Ricoh ProcessDirector” (RPD), an Automated Document Factory (ADF) multichannel workflow application designed for AFP and PDF data format processing in the high-end transactional and medium-to-large commercial print sectors of OMS.> Created and managed the product backlog to drive scrum planning for product enhancements and new features and accepted/rejected two-week-sprint User Stories aimed towards product releases.> Performed product demonstrations to sales personnel, customers and prospective customers on present functionality and future enhancements to gain feedback for the product backlog and subsequent Agile software development methodology. > Delivered the February 2015 product release with several enhancements and new features.> Provided product documentation to internal corporate regions around the globe to facilitate education and provide marketing materials to drive sales.> Lead monthly WebEx value proposition meetings for customers attending throughout the world to discuss the present functionality and future enhancements of the product.> Created Adobe Captivate 8 videos in Responsive HTML5 format to assist in Sales Staff training. > Configured and maintained an online forum called “Interact” where customers would obtain SME answers to product questions in addition to exchanging ideas with other customers.

Exton, Pa, Us

Implemented the first of its kind OpEx SaaS model offerings in OMS called "Managed ADF", which contained critical communication solutions using RPD to manage production print, USPS postal requirements, document tracking and reprint automation to drive sales in the SMB and Transaction print markets.> Implemented these models using Savvis Symphony VPDC and Microsoft Azure cloud software.> Provided offering training to sales staff throughout the U.S. sales regions.> Visited customers and prospective customers’ sites to champion the solution to generate sales.

Böblingen, Baden-Württemberg, De

Created technical software solutions and services to companies throughout the world using a suite of company products to convert document formats from one datatype into another, supplying workflow capability written in javascript and wrapped in XML to expedite client requirement needs. > Provided training to 18 colleagues between North America and Europe, Middle East, Africa (EMEA) demonstrating the company’s new GUI application called DocBridge Pilot, which encompassed a database to pool input documents together and organize them into an order based on a client’s critical communication (printing, email, web presentment, etc.) desire. > Submitted JIRA or OTRS tickets to developers to resolve bugs found during testing or customer demonstrations.

Gb

Provided ADF, POD and Transpromo system design consultations to company branches throughout EMEA on how to build, revise or enhance complex active or prospective customer systems using the company’s Infoprint ProcessDirector (IPPD) workflow software and Infoprint Manager (IPM) print manager software as the solutions applications. > Designed a solution for a customer in Cairo, Egypt, to implement a Transpromo system, containing the IP5000 High-Speed Color printer, Infoprint ProcessDirector (IPPD) and Infoprint Manager (IPM). > Demonstrated the IPPD application to hundreds of spectators at the DRUPA Trade Show in Düsseldorf, Germany. > Color Management-trained by the head of the AFP Color Consortium.

Westlake, Texas, Us

Engineered, enhanced and maintained a complex, multi-million-dollar, high volume print ADF infrastructure that sent 2 million client statements the world over on a yearly basis.> Managed 6 AIX Systems Administrators who were trained to maintain the infrastructure.> Used the “Rational Unified Process” (RUP) development methodology for application development.> Provided and maintained Microsoft Office and Visio documentation of all changes to the infrastructure for tracking and reporting purposes to the Data Center in Phoenix, Arizona, describing the infrastructure in detail, as mandated by the Data Center’s Systems Turnover Requirements (STR) document.> Created a POD system, using Content Manager OnDemand, to assist the customer support staff around the country.> Controlled the management of the infrastructure by using IBM’s software applications of ISPF, JCL, JES, KSH, LVM, SMIT.> Helped propelled the company’s first in-plant statement called “Schwab Institutional”, in 1997, and it is still used today to show a customer’s brokerage transactions performed.> Project-managed the move of 6 AIX servers from Brisbane, California, to Coppell, Texas, in support of a corporate mandate to close the Brisbane print facility.> Upgraded 11 production and development AIX operating systems from v4.3.3 to v5.1 to improve server performance.> Wrote a KSH failover script to perform production Disaster Recovery whenever needed.> Conducted monthly 2-hour informational sessions describing the ADF infrastructure to departments, who outsourced their documents, throughout the company.> Created a PDF2AFP document conversion system, using the Compart DocBridge Mill application, which brought back “in-house” 4 departments previously outsourced documents, resulting in a 1 million dollar company savings.> Used ChangeMan for mainframe and PVCS for Unix version control of production installs.

Built, enhanced and maintained an IBM OS/360-370/VM/VSE test system, an exact replica of the production system called TOPSTRAN, used to validate business functional change requests.> Comprised the Assembler programming language, Q4 3270 screen layout tables for cursor stop, Q8 3270 screen input edit tables for data (alpha, alphanumeric or numeric) and ISPF and JCL for JES submission.> Maintained production installs using the ChangeMan/MVS mainframe version control tool.> Provided monthly training sessions to the user community on how to use the test environment.> Created test cases for the developer community to use as baseline tests.

Computer Science

Fine Arts