Tae K. Email & Phone Number

Winter Park, Fl, Us

**IT Infrastructure Management Expertise:**Managed and optimized IT systems and networks to ensure peak performance and security. Proficientlydiagnosed and resolved technical challenges, minimizing operational disruptions.**Advanced MDM and Cybersecurity Proficiency:**Demonstrated adeptness in implementing and managing Mobile Device Management (MDM) solutions,enhancing data security and facilitating seamless device management. Utilized Acronis Cyber Protectand ESET solutions to bolster cybersecurity measures, safeguarding digital assets from potentialthreats.**Efficient Ticket Management and Remote Troubleshooting:**Skillfully handled a high volume of support tickets, swiftly delivering effective solutions. Demonstratedexpertise in remote troubleshooting techniques, ensuring uninterrupted workflow and user satisfaction.**Streamlined Dispatch Coordination:**Optimized task delegation to on-site technicians, resulting in enhanced response times and efficientissue resolution. Coordinated resource allocation to maximize operational efficiency.**Inspiring Team Leadership:**Led and guided the support team, fostering a collaborative environment that encouraged knowledgeexchange and elevated performance standards. Mentored team members to achieve greater cohesionand consistently improved outcomes.

**Helpdesk Support Specialist:** Provided exceptional technical assistance to end-users, addressing awide range of IT issues through efficient communication and problem-solving skills.- **Troubleshooting Expertise:** Successfully diagnosed and resolved complex technical issues facedby end-users, employing systematic approaches to identify root causes and implement effectivesolutions, resulting in minimized downtime and enhanced user satisfaction.- **Efficient Ticket Escalation:** Demonstrated proficiency in managing and escalating support tickets,ensuring timely resolution of critical issues by collaborating with appropriate internal teams and trackingticket progress to maintain service level agreements.- **User-Centric Communication:** Interacted with end-users in a clear, empathetic manner, translatingtechnical jargon into understandable language, and providing step-by-step instructions to empowerusers to navigate and resolve minor issues independently.

**Apple HelpDesk Support:** Delivered technical aid to Apple users, swiftly resolving diverse ITconcerns.**Advanced Troubleshooter:** Diagnosed intricate issues, restoring functionality promptly.**Ticket Management:** Efficiently handled and escalated Apple support tickets, meeting deadlines.**User-Centric Assistance:** Translated complex tech terms into user-friendly guidance, enablingindependent issue resolution.

**Freelance Web Developer:** Orchestrated diverse client projects, transforming concepts intodynamic websites.**Mastery in Responsive Design:** Executed designs with responsiveness, ensuring seamless cross-device functionality.**Engineered Customized Solutions:** Forged unique websites using HTML, CSS, and JavaScript,tailored to precise client specifications.**Championed Client Engagement:** Nurtured collaborative client partnerships, shepherding projectsfrom inception to successful completion.

- Conducted remote onboarding sessions for new clients through Zoom, delivering comprehensive how-to demonstrations and ensuring smooth integration of services.- Implemented advanced email marketing strategies by coding emails in HTML and in-line CSS,leveraging automation tools such as Adobe AI, Spark, and Dreamweaver. Achieved significant click-through rate (CTR) improvement.- Managed a diverse portfolio of 48-51 client companies, meticulously documenting feedback,identifying common errors, and providing efficient Level 1 technical support to maintain high clientsatisfaction.- Contributed significantly to the development of the new MoveItPro.com website, ensuring optimalperformance by incorporating updated meta tags, keywords, and content. Played a vital role in testingthe web app in a separate server environment to guarantee seamless functionality.

Master'S Degree

Bachelor'S Degree

Bachelor'S Degree