Steve Herbert Email & Phone Number

Stroud, Gb

Independent Consultant | Community Projects (Contract/Volunteering) August 2024 – PresentLed and contributed to several short-term contract and community projects, focusing on CX optimisation and community delivery.Supported local organisations and charities in improving their customer service processes, leveraging digital technologies and achieving personalized CX strategies.Partnered with community initiatives, advising on digital transformation and customer engagement frameworks.Used this period to deepen my understanding of the latest industry trends, including AI integration in CX and sustainable customer experience strategies.Projects completed on a contract basis, while keeping an eye on future strategic, long-term leadership opportunities.Oh and of course, focusing on being a first time dad!

Oxford, Oxfordshire, Gb

Nominet operate proudly at the heart of the UK's critical internet infrastructure, enabling connectivity, inclusivity and security for a vibrant digital future.My part in this is to oversee service operations and customer experience for all Nominet registry customers and users.

Stroud, Glos, Gb

Fully accountable for the end to end service delivery to Ecotricity's commercial and FiT customers as well as strategic directorship of our change of tenancy programme and New Connections servicesProtection /growth of over £100million in annual revenue

Chicago, Il, Us

Full accountability of Customer Relationship, Customer Experience, Customer Service & Service Delivery teams serving an account base exceeding £150 million in annual revenue & representing 80+% of the Fortune 100. Overall responsibility for the management and development of EMEA Customer Satisfaction programme. Including developing a customer journey roadmap.

Chicago, Il, Us

Led the Customer Service & Customer Relationship teams in developing profitable client relationships through the consistent delivery of exceptional user experience.

Bristol, Bristol, Gb

Responsible for the strategic & commercial relationship held with our customers. Key directives are delivering on revenue targets, maximising profit, overseeing customer contracts, meeting margin targets, ensuring customer loyalty,promoting brand awarness, improving client retention rates and driving account growth. The role also involved building client start up operations from scratch and upscaling them to deliver growth

Bristol, Bristol, Gb

Bristol, Bristol, Gb

Direct responsibility for the complete client-relationship management of several high-spend, market leading accounts valued at over £500k net p.a.

Fantastic family owned campsite in the South of France. My role was to ensure the owner's very high standards were adhered to consitently and to manage / enhance customer's experience. No job too small nor too large.

Lived the dream and coached rugby in the South of France. Project set up as part of a youth initiative by the French Government in partnership with the FFR & Toulouse RFC with the objective or reducing barriers to sport in inner city areas.

Paris, Fr, Fr

Responsible for managing the property portfolios included as majority assets in private pension schemes.Worked closely with Investment managers and Stock Experts to ensure pension values were protected an maximised.

Business Management, Sports Management

A-Levels, Multiple