Steve Herbert Email and Phone Number

I specialise in building, scaling and transforming customer service, technical support, operations and CX functions. With a track record spanning multiple industries and both domestic and commercial markets, I have recently built award winning teams for social impact businesses including Nominet, a force for good in the UK digital economy and Ecotricity, Britain's greenest energy provider.I have a reputation for developing high performing teams and driving successful operational, digital and organisational design changes. A committed customer brand ambassador with an in-depth knowledge of customer service excellence and a passion for automation, technology and continuous service improvement. Passions include Technology, Mentorship, Music, Social Impact, Sustainability, Sport & Wellbeing and spending time with family. I also invest in opportunities with that align with these interests. Over the past few months, I’ve been actively involved in various short-term contract and community projects that allowed me to continue contributing to customer experience transformation while giving back to local organisations. These projects have reinforced my passion for leveraging technology and strategy to create seamless and personalized customer experiences. Now, I’m ready to bring these fresh insights and a renewed focus to a senior CX role where I can drive significant business outcomes.