Latam Fsm Regional Subject Matter Expert (Sme)
Current• IFS´s FSM software implementation project seeking workflow and and field tasks improvement all around LATAM region;• Project´s roadmap creation and managemet;• Requirements gathering and process maping ( LATAM region );• Overseas development team´s management ( India, mexico and Brazil);• Execution regarding technical documentation specification and work instructions; • Planning and executing functional tests ( user´s PoV and UX);• Processes structure - AS - IS TO BE;• Stake holders FUP reports ( scheduling, improvements, BUG scenarios)• Continous improvement focused, being part of improvement solutions;• JIRA tool managementStrategic Projects and results• Process improvement: Processes and data standadization through process mapping and analisys;