Herbert Evans Ii Email & Phone Number

Addison, Texas, United States

• Led and actively participated in all Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, backlog planning and prioritization meetings and release deployments• Conducted daily refinement meetings with development team to create user stories that detail all of our upcoming work• Managed Release activities using Jira, Remedy and Release Manager• Created personalized dashboards and charts to summarize work and progress• Conduct bi-weekly meetings with Business Product Owners and all stakeholders to refine requested development work• Primary note taker and manager of the HPS SharePoint Site• Created all step by step PowerPoint visual presentations for all processes for both onboarding presentations as well as reference documents for other departmentsEnvironments: Release Manager, Jira, Remedy, Merchant Onboarding Database and Online application, SmartSheet, PowerPoint, Bitbucket, PPRT, Excel

Plano, Texas, United States

Built and maintained the technical platform for cross team utilization.Managed agile program processes, reporting, and project lifecycles for teams of varying sizes (1 to 10 members).Developed and maintained SQL queries for large scale data manipulation and reporting.Utilized Joins and Subqueries to optimize complex queries involving multiple tables.Oversaw the complete Software Development Life Cycle (SDLC) for new changes and system enhancements aligned with enterprise initiatives.Led standard project activities, including requirements gathering, test script creation, QA/UAT testing, data quality checks, and documentation.Conducted weekly Change Management meetings to improve key metric success rates in collaboration with Program and Project Managers.Created and managed MS Excel Macros and Power queries to automate dashboard reporting and ETL processes within the GRDS platform.Ensured data quality and process efficiency to support the NFRR centralized data team, including master data management (MDM).Assisted in general project tasks such as requirements gathering, test script writing, QA/UAT testing, and documentation.Worked on various project types, including Regulatory, Internal and External Auditing, Non Permitted Technology, Software Vulnerability Remediations, and System and Process Simplification programs.

Plano, Texas, United States

Understand and document PRIME (Application) Objects, such as Sub Processes, Risks, Controls, and Issues, including their current structure and necessary updates for reporting.Understand and document ServiceNow (Application) Roles, such as Risk Documentation Owner, Issue Manager, etc., including their current structure and necessary updates for reporting.Conducted weekly meetings with specific lines of business teams to review their PRIME objects and address issues individually, ensuring correct Business Entity and Folder/Parent Path alignment. Collaborated with teams to rectify inaccuracies.Regularly distributed bi weekly updates containing charts and summaries showcasing progress, ongoing tasks, and future objectives.Created process documents and matrices for both PRIME Objects and ServiceNow Roles, providing a structured framework for organizing information and facilitating updates in the event of organizational changes.Environments: PRIME, Service Now, Jira, Google Suite, Tableau, Drone, Neuron

Grapevine, Texas, United States

User Acceptance Tested and Updated over 75% of total reports using Oracle SQL, incorporating custom logic based on project requirements.Developed and maintained reporting tools in collaboration with the Executive Team, facilitating the tracking of project statuses via Smartsheets.Gathered user and department leader requirements to create macro enabled ad hoc reports and Functional Specification documents, ensuring a successful user transition.Prepared comprehensive Business Requirements documentation, outlining current functionality and proposed enhancements for three reporting platforms.Established data accessibility by creating and automating reporting processes.Monitored and managed the distribution of daily, weekly, and monthly reports to department leaders.Developed SQL queries for data manipulation, analysis, and reporting on large datasets.Participated in SQL/PL SQL code tuning and query optimization projects.Environments: SQL Server, Jira, MS Excel, VBA Editor, MS PowerPoint, MS Word, OFSLL, Artiva, Tableau, Power BI, Lookr

Dallas, Texas, United States

Built and maintained data streams for daily reporting and analytics, utilizing advanced level queries, data aggregation, materialized tables, and Stored Procedures to capture daily data dumps for longitudinal studies by top executives (CEO, CFO, President, Head of Marketing). Established secure zones in the AWS public cloud for the organization, employing security groups, network ACLs, route tables, and internet gateways. Collaborated with regional and global IT support teams to resolve technical issues and address IT support requests. Managed the construction and maintenance of the reporting warehouse, implementing Extract Transform Load (ETL) strategies using SQL, Airflow, and Python to automate data loading into MySQL databases. Also, added new data streams and created data views for executive team analysis in SQL, Excel, and Tableau. Regularly assessed SQL logic for efficiency and optimization to ensure the speed and quality of data output. Participated in Investment Portfolio review meetings with the Executive Team, offering insights on data requirements, concerns, and opportunities. Presented and provided instruction to the Executive Team on how to access and interpret the data and reports created.

Addison, Texas

Developed detailed quick reference guides (QRG), end user documents, flow diagrams, mock ups and sharepoint wikis for numerous process’ and presentations related to Role Based Access Systems.Daily use of SQL & Oracle to query multiple databases looking for commonalities among users, the various applications, and the access’ that were required. Created entitlement bundles that would efficiently give the Senior Management Team a way to attest to each user and application. Sought out Senior Management Team and set up meetings via Webex or Skype, using PowerPoint to present the data that would save them time on Access reviews throughout a period of 90 days to three months.Created comprehensive Ad-hoc reports for Senior Managers showing the process of saving time while completing access reviews, various bundle opportunities and options for customization, to manually inputting them into the RBAC system, to helping create and maintain rules for membership access, and lastly, setting up an engineer to maintain the role. Performed weekly Quality Assurance and User Acceptance Testing for the development team of various applications including Access Bundles, Access Request Management (ARM) and Digger for Managers. Collaborated clearly and effectively with both technology/development and business partners. Acted as a liaison to translate between the two constituenciesEnvironments: SQL Server, Oracle DBA, Jira, MS Outlook, MS Excel, MS Powerpoint, WebEx, MS Word, Access Request Management (ARM), Sygnifyd, Tableau, Role Based Access System (RBAC)

Plano, Texas

Created (daily, weekly and monthly) internal dashboards simplifying large data sets in SQL and Excel to collaborate with CEO and the heads of Marketing and Business Operations based off requirements gathered of buying trends, marketing needs, and future revenue projections.Analyze all Swych transactions within three (US, China, India) separate internal databases and reconcile with over 300 brand portals. During this process I would collaborate with overseas development teams in both India and Canada.Performed Quality Assurance and User Acceptance Testing on Android and Apple mobile devices to ensure seamless integration of code changes.Lead reconciliation team project which consisted of driving weekly meetings and having a solid understanding of all five aspects of the SDLC process. Primarily focused on planning, analysis, and implementation phases.Resolved and managed support tickets using Jira to collaborate with various departments. Wrote and updated user stories in Jira to collaborate with the technical team for testing.Able to efficiently model and analyze user and transaction performance based on SQL and back office research. This information was used not only for internal use but also as a vital part of overall investment strategy portfolio.Monitor, record and resolve all transactions while maintaining dashboards showing user activations, registrations, chargebacks, refunds, and disputed transactions daily using Zendesk support portal as well as both Apple and Google play store support portals.Develop rules and methods within the Signifyd portal scoring system and white pages information to flag suspicious behavior (fraud etc.).Environments: SQL Server, Jira, MS Outlook, MS Excel, MS Powerpoint, MS Word, Zendesk, Incomm Technology, Adjust Stats, Signifyd Data, Back Office (PayPal, Stripe, Amazon, Braintree)

Carrollton, Texas

Utilized MS Access, SQL and Excel to create ad-hoc reports, data analytics or as a tool to test system/report development; and partnered with Tech Solutions to facilitate additional SQL development.Expanded value-add analytics, metrics and reporting capabilities through internal development and also as a liaison between the business and technology partners (AR, Customer Payments, BTS, Technology Solutions, EDI, Six Sigma, third party vendors).Lead, performed and provided assistance throughout all stages of system and reporting development lifecycles and new business integrations to ensure systems and reports are developed according to business and process need.Support execution of systems and reporting initiatives throughout development lifecycles (internal and business driven) including but not limited to the followingFacilitation of design and requirements gathering sessions with teammates in multiple time zones through Skype, WeChat, and Slack for various business needs. Development and delivery of comprehensive requirements documents that understands the needs of various departments with the technical requirements to successful automation.Development and execution of UAT test scripts with documentation and collaboration via Jira web application with multiple teams and driving daily standup scrums to resolve issues.Post implementation benefits tracking and key objective measurement in reports to senior management on incoming projects.Developed and delivered executive-level status reports for key strategic initiatives surrounding company and national holidays, investment cycles, promotional opportunities, ect.Developed Vlookups and Pivot tables in Excel per business needSupported customer operations by generating month end reports, weekly/monthly metrics and other operational duties as assignedEnvironments: SAP (T-Code), SQL Server, SharePoint, Jira, MS Powerpoint, MS Excel, Visio, Winshuttle, MS Access

Irving, Texas

Provided support to the project manager, development and test teams throughout all stages of the SDLC project life cycle. focusing primarily on planning, defining, and testing areas of the SDLC process. Documented business, functional and system requirements using Jira Confluence pages and Sharepoint pages that in a clear and concise manner provide clear definition of application functionality and process for meeting business need efficiently.Assisted management with the planning and design of business processes and systems through IBM Blueworks and Visio process maps after interviewing team members for research.Assisted overseas development team in functional testing and support of products already in production and new loans arriving through onboarding data managing process. Lead cross-functionally linked domestic and international teams to address business or systems issues in monthly lessons learned meetings Developed testing scripts for system testing and regression testing. As well as Actively participate in end user trainingEnvironments: MS Outlook, MS Powerpoint, MS Excel, MS Access, SQL Server, Fiserv, LPS, Equator, Visio, IBM Blueworks

Dallas/Fort Worth Area

Provide reasons for loan modification denial and assist borrower to find and access other forms of assistancePerformed analysis of the needs of both business and end userDeveloped and implemented testing criteria and plansNegotiate payment arrangements and repayment plans on delinquent loans for total resolutionDocumented and maintained executive level reportingWorked with clients and internal project management team to identify, assess, and document client requirementsConsistently provide superior customer serviceAchieve quality goal and adherence of schedule of a 95% or better for more than a yearServe as liaison between borrower and underwriting groups and work any internal process hurdlesEducate borrowers on loan modification process and ensure correct documentation is obtained for applicationCall shadowing new hires and mentoring them through the beginning stages of the employment processParticipated in Employee roundtable with Quality Assurance Dept. as well as feedback sessions with the Heads of the Default Call SiteEnvironments: MS Outlook, MS Power Point, MS Excel, MS Access, SQL Server, Fiserv, LPS, Equator

Greater Los Angeles Area

Scheduled and Organized Master Calendar Input and processed data collected from research conducted via email correspondence, e-files, payroll, meetings, and reportsShadowed executive leaders; performed various general office tasks as requiredRespond and route company correspondenceFostered and managed relationships with vendors and clientsKeeps teammates informed of changes by issuing Change Management NotificationsEnvironments: MS Outlook, MS Excel, MS Power Point

Greater Los Angeles Area

Correspond with constituents; inform and address all matters. Assist constituents by providing a resolution to matters in relation to federal agencies. Receive/route incoming calls, office correspondence: Draft Certifications and Resolution documents. Event Planner: Organize and Execute field events for Congresswoman. Recording meeting minutes

Business Administration, Management And Operations

Audio Engineering & Keyboard Performance

Business Administration And Management, General