Herbie Cheema Email & Phone Number

Leeds, Leeds, United Kingdom

Middlesex, England, GB

Bristol, England, GB

Hired to lead mortgage services operations and develop operational strategies, delivering key service outcomes and experiences for customers. With five direct reports, I manage operational delivery across 26 clients with a portfolio size of over £56B across six locations in the England, Ireland and India. A certified SMCR (Senior Managers and Certification.

Bromley, Kent, GB

Promoted to National Performance and Relationship Manager, delivering improvements in the customer journey and operational performance through accurate analysis and implementation of performance improvement initiatives. I led a team of managers and analysts and collaborated with centre managers across the country to achieve and exceed all operational.

Bromley, Kent, GB

Led implementation of change and change delivery teams across the telephony trade, accepting full ownership of sales and service footprint programme. This was a significant change programme delivering a huge reduction on operating ratio through site closures and people reductions. I ensured that both the business and people were at the heart of the key.

Bromley, Kent, GB

As Opal Project Manager for Sales and Services and Sales Manager, I led customer service excellence and ensured key deliverables and objectives including customer, income, efficiency, effectiveness and people, monitoring performance aligned with FSA regulations and specifically focusing on fair customer treatment. I was also accountable for managing day to.

Bromley, Kent, GB

Leading a team of 12 sales Team leaders with circa 130 FTE who sold multiple insurance products and brands directly to customers.This role formed part of my long-term development as I had previously only worked in one site that had a relatively simple mix of products and brands. I moved around multiple locations around the country to take on the challenge.